Field Technician/Alarm Installer Resume Fairfield, New Jersey - Hire IT People

SUMMARY:

I’m most interested in a position that will capitalize on my diverse IT skills and expertise as a program administrator.
I have over 12 years of experience in managing system resources for enterprise network operating systems and Microsoft business productivity servers.
In addition I possess the technical ability, knowledge and experience in planning and scheduling the installation of new or modified hardware, operating systems, and applications software.
I have also served as team lead in managing the installation and integration of system fixes, updates, patches, and enhancements; and promptly resolving hardware/software interface and interoperability problems.

WORK EXPERIENCE:

Confidential, Fairfield, New Jersey

Field Technician/Alarm Installer

Responsibilities:

Working on customer houses fixing cable or applying cable wiring
Troubleshooting and installing cable boxes which customers have for the service
Monitoring the areas making sure the customers are having the right connections within Confidential
Having good customer service calling and coming to the homes and securing their wishes

Confidential, Madison, New Jersey

Service Desk Analyst

Responsibilities:

Taking calls from Real Estate Agents and have issues on their profiles and to make adjustments
Troubleshooting their computers; Desktops and Laptops within the company
Remote Access the computer to do more Troubleshooting steps for the Users
Giving good communication to agents and having good positive attitude
Active Directory within users in different countries to unlock or reset passwords
Setting up Domains for the users to set their own profiles

Confidential, Lodi, New Jersey

Field Tech Consultant

Responsibilities:

Working on customer houses fixing cable or applying cable wiring
Troubleshooting and installing cable boxes which customers have for the service
Monitoring the areas making sure the customers are having the right connections within Confidential
Having good customer service calling and coming to the homes and securing their wishes

Confidential, New Jersey

IT Consultant

Responsibilities:

Working on Mac users on certificates for new download for 10.8 laptops and also reimage Mac software’s.
Reimaging windows 7 on Dell laptops and Desktops for end users.
Remote desktop when end users having trouble; doing basic troubleshooting for computer errors or internet problems.
Troubleshoot Microsoft outlook on windows for end users or One note for the Mac users if necessary.
Making appointments for the end users for Laptop or Desktop needs Hardware repairs (Break and Fix guy)
Keeping contact with Mac end users if need assistance or need to figure out the new software for the Mac

Confidential, Bethlehem, Pennsylvania

IT Service Desk

Responsibilities:

Helping end - users unlock Domain or providing password resets
Providing basic Tier 1-Tier 3 support for troubleshooting desktops and laptops
Providing them basic scripts to follow through to avoid problems in the near future
Using remedy, Confidential Task, Confidential credentials, Microsoft 365, Microsoft Office
Resetting VPN’S passwords and credentials for end users when they are Confidential home or remote

Confidential, Morristown, New Jersey

IT Help Desk Analyst

Responsibilities:

Re-imaging/ Re-deploying Macs, particularly Mac OS X
Providing Hands-on support to laptops as needed
Resolving new tickets when available and trying to resolve them quick as possible
Troubleshooting errors within computers including hardware and software
Applying Confidential Antivirus protection and other security applications when needed
Access remote desktop to end-users laptops to troubleshoot as needed

Confidential, Morristown, New Jersey

IT Specialist

Responsibilities:

Rebuilt refurbished Dell desktops and laptops
Fixed hardware and software issues on computers
Cloned hard drives using the Acronis software
Received computers for refurbishing and shipped refurbished computers to customers
Troubleshot IT issues for customers over the phone

Confidential, Paramus, New Jersey

Customer Service Representative

Responsibilities:

Provided customer support troubleshooting on phones, computers and wireless cards
Assisted with tethering phone devices
Maintained customer accounts
Responded to issues on Microsoft such as: setting up e-mail accounts, sending and receiving e-mails
SIERRA Wireless
Activated mobile devices for customers such as Blackberries, iPhones, Samsung, and Windows Phones
Provided transfer of service for business and personal accounts
Provided callback response for conflict resolution
Performed migrations from Windows XP to Windows Vista to Windows 7; Helping the company with migrations by maintaining settings and files and bringing it to the new software; making migrations four to five times a day depending on status
Active Directory; setting Confidential roles, making new accounts for new or old companies. Creating and setting folders, deleting folders if necessary, setting up passwords, IIS, DC Promo, and organization units