Desktop support Resume

SUMMARY:

A Confidential certified hardware technician with Confidential CUCM training along with training in Desktop Support, Executive Support, Break Fix and VTC setup including Polycom, Tandberg, and their deskside applications.
WebEx/Skype for Business deployment /troubleshooting along with Education in Linux (Red Hat, Ubuntu), Windows 7/8/10 Product Support and Mobile Solutions.
Familiarity with multiple ticketing systems including Remedy, Kace, and Active Directory Support

EXPERIENCE:

Confidential

Desktop support

Responsibilities:

Break fix, Help Desk management, software installation and troubleshooting, Active Directory and Kace management.
Basic to advanced Confidential hardware troubleshooting

Confidential

Senior IT Consultant

Responsibilities:

Standard Break fix, Software installation, currently implementing Confidential management console in an educational environment to oversee Chrome - book usage and development.

Confidential

NOC Technician (Veterans Administration)

Responsibilities:

Using Confidential Call Manager and Unity services to create, troubleshoot and maintain Profiles of both VM and Standard User Accounts, in a NOC Call Center environment

Confidential

Windows 7 Product Support Technician

Responsibilities:

Develop create and maintain Windows 7 Migration tools. Develop solution for image back up and retrieval,
Develop new migration and data transfer protocols. Work with VM ware (XP mode) develop VM images for deployment in critical areas and systems.
Deploy Windows 7 across a wide variety of platforms including specialized systems (Fire, EMS and Police), help build and maintain new/old stock to configuration minimum standards for Windows 7 Deployment.