Support Technician Resume Silver Spring, MD - Hire IT People

OBJECTIVE:

To obtain a well - rounded technical position in the areas of Information Technology or Computer Science.

TECHNICAL SKILL SET

Implementing and upgrading to and from Microsoft Windows 98, XP, Windows 7/8, and Vista operating systems.
Proficient with troubleshooting windows 7/8
Proficient with Microsoft Office Suites 2007 and 2010.
Proficient with the installation of server and router equipment
Proficient with Configuring servers
Experience with imaging Windows desktops and laptops.
Familiar with Interactive Intelligence third party VOIP software.
Proficient with configuring antivirus and security software such as AVG, Microsoft Security Essentials, Malware bytes, and ETC.
Experience with Supporting Global IT
Experience with Remote Desktop and Assistance Utilities.
Proficient with BlackBerry, Android, and Windows Mobile software.
Proficient with the installation of video cards, hard drives, CD drives and memory
Excellent customer service and communication skills.
Works well with minimal supervision and in teams.

PROFESSIONAL EXPERIENCE:

Support Technician

Confidential

Responsibilities:

Responsible for the installation and configuring of Hp server equipment.
Responsible for troubleshooting laptop problems.
Responsible for the implementation of dialer service for ARC. ( Confidential ) reps.
Responsible for installation of routers.
Familiar with configuring Barracuda firewall server.
Oversee other coworkers to make sure they configure server equipment properly.
Travelled to various job sites to make sure equipment sites were installed and configured correctly.
Responsible for collecting information about equipment and organizing it in a readable manner.
Proficient with fixing different printer issues.
Responsible for wiping and reimaging computers so sensitive data will not get exposed.
Responsible for organizing the office in presentable order.
Responsible for closing problem tickets in a timely manner.
Traveled to various collocation sites to install chassis, server, routers and other important server equipment in order to maintain a stabilize VOIP environment.
Proficient with troubleshooting different IT related issues.

Confidential

Responsible for providing exceptional service as you safely move, pack and unpack customer belongings
Responsible for greeting the customer upon arriving at the specified location and complete walkthrough of the premises
Responsible for daily Confidential inspections and moving equipment
Responsible for handling sensitive customer items without damaging customer private property per move
Responsible for maintaining a clean warehouse environment, which includes sweeping, packing, washing trucks and etc.
Responsible for presenting good customer skills while on the job site and or move.
Responsible for preparing a job site, loading and delivering materials.
Responsible for using a variety of tools and machines construction oriented.
Responsible for setting up and taking down temporary structures pertaining to the job for the day.
Responsible for setting up markers, cones and barricades at road construction sites.

Confidential

Responsible for collecting data in a readable manner in order to maintain an organized database of equipment in use.
Responsible for collecting data on old equipment in order to maintain structure pertaining to the ordering of new equipment to be delivered to the correct destination.
Responsible for gathering sensitive information from different location sites in order to restructure data pertaining to the upgrade of cash drawer systems
Responsible for helping the lead technician maintain a controlled environment, while restoring different store location register systems.

Desktop Technician

Confidential, Bethesda, MD

Responsible for troubleshooting hardware, software, and network issues on desktops and laptops.
Responsible for collecting data about school photos and technical equipment
Responsible for implementing sensitive data in school computer system
Cleaned and maintained video projectors.
Responsible for wiping multiple desktop computers to keep sensitive information from leaking to inappropriate sources.
Responsible for imaging every computer with Windows 7 OS.
Installed software updates and patches.
Responsible for testing desktops prior to the beginning of the school year to identify imaging errors or hardware failures.

Counselor

Confidential, Silver Spring, MD

Confidential students at the after school program, responsible for ensuring that students are engaged in recreational activities
Prepared and coached sports tournaments, assisted with homework help, chaperoned field trips, and counseled students on behavior and academics.
Responsible for maintaining safety for each person was important along with continuous brainstorming with supervisor on new ideas and activities for attendees.