Senior Computer Operator/Desktop Support Specialist Resume Richmond, VA - Hire IT People

PROFESSIONAL SUMMARY:

Confidential is a seasoned IT professional with more than 10 years of proven success in the IT industry, which includes providing IT solutions for an international organization with employees working around the Globe.
His experience includes managing, maintaining and researching computer hardware & software to ensure the highest level of productivity for business processes and a seamless workflow and maintaining a network infrastructure in a server client environment.

SKILLS/PROFICIENCIES:

Microsoft Win 2000, XP Pro, Vista, 7, 8, 10
Office 2000,2003,2007,2010,2013,365
Solar Wind Web Helpdesk Ticketing, WebEx, Customer ServicesVoIP (Nortel & Cisco UC Control Management), Active Directory, Androids & iPhone Setup, TeamViewer, Remote Desktop Assistance, Acronis Imaging

WORK EXPERIENCE:

Confidential, Richmond, VA

Senior Computer Operator/Desktop Support Specialist

Responsibilities:

HelpDesk support (Break & Fix) customer services to over 300 International End - User PC s and Laptops in 31 Countries.
Printer Troubleshooting (HP, Brothers, Epson, personal printers, Cobb & Xerox Industrial Business printers)
Imaging End-User PC s (Building PCs & Laptops out of Images)
Voice over IP on Nortel Systems and Cisco systems (Establish extensions & Voicemail to End-User IP phones)
VERITAS Backup Exec (Import & Export Tapes)
Scheduling & Running Crystal Reports (InfoViewApp)
Managed the setting up presentations (Projectors, Network Connections, Audio, and by using GoToMeeting, Webex)
Setup email accounts on Smartphones (Android & iPhone)
Create & Unlocking Accounts in Active Directory on Windows Server

Confidential, Colonial Heights, VA

Technician/Sales Associate

Responsibilities: