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Senior Computer Operator/desktop Support Specialist Resume

4.00/5 (Submit Your Rating)

Richmond, VA

PROFESSIONAL SUMMARY:

  • Confidential is a seasoned IT professional with more than 10 years of proven success in the IT industry, which includes providing IT solutions for an international organization with employees working around the Globe.
  • His experience includes managing, maintaining and researching computer hardware & software to ensure the highest level of productivity for business processes and a seamless workflow and maintaining a network infrastructure in a server client environment.

SKILLS/PROFICIENCIES:

  • Microsoft Win 2000, XP Pro, Vista, 7, 8, 10
  • Office 2000,2003,2007,2010,2013,365
  • Solar Wind Web Helpdesk Ticketing, WebEx, Customer ServicesVoIP (Nortel & Cisco UC Control Management), Active Directory, Androids & iPhone Setup, TeamViewer, Remote Desktop Assistance, Acronis Imaging

WORK EXPERIENCE:

Confidential, Richmond, VA

Senior Computer Operator/Desktop Support Specialist

Responsibilities:

  • HelpDesk support (Break & Fix) customer services to over 300 International End - User PC s and Laptops in 31 Countries.
  • Printer Troubleshooting (HP, Brothers, Epson, personal printers, Cobb & Xerox Industrial Business printers)
  • Imaging End-User PC s (Building PCs & Laptops out of Images)
  • Voice over IP on Nortel Systems and Cisco systems (Establish extensions & Voicemail to End-User IP phones)
  • VERITAS Backup Exec (Import & Export Tapes)
  • Scheduling & Running Crystal Reports (InfoViewApp)
  • Managed the setting up presentations (Projectors, Network Connections, Audio, and by using GoToMeeting, Webex)
  • Setup email accounts on Smartphones (Android & iPhone)
  • Create & Unlocking Accounts in Active Directory on Windows Server

Confidential, Colonial Heights, VA

Technician/Sales Associate

Responsibilities:

  • Performed on - site service calls
  • Diagnosed and repaired customers computers
  • Custom designed computers for home and commercial use
  • Provided superior customer service to customers
  • Sales in Computer parts, Pcs & Custom Pcs, and Laptops

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