Help Desk Technician Resume Baltimore, MD - Hire IT People

SUMMARY:

Entry level position as a Networks Cyber Security Operations Analyst, Junior.

TECHNICAL SKILLS:

Technical Profile: Intrusion Detection Penetration Testing Network Topology Scanning and Detection Network Security Malware Analysis Access Controls SDLC model CIA Triad SCCM Console Absolute Manage FTK Case Report Forensic Report CENTRIX

Remote Access: RDP, SSH, Virtual PC, SCCM.

Networking: Cisco (Switches, Routers), cabling (UTP/Optical Fiber)

Software: Microsoft Office 2010/2013

Routing Protocols: BGP, OSPF, EIGRP

Monitoring: SNMP, Traffic Analysis, Syslog RIP, IGRP

Network Performance: VLAN, VoIP, QoS, LAN/WAN, TCP/IP, SMTP, netflow

Connectivity: Ping, Ipconfig, IFConfig, Trace Route, MSconfig

Languages: English, French.

PROFESSIONAL EXPERIENCE:

Help Desk Technician

Confidential, Baltimore, MD

Responsibilities:

Perform on - site analysis, diagnosis, and resolution of complex desktop/hardware problems for end-users, and recommend and implement corrective resolutions, including offsite repair remote users as needed
Record, track and document the help desk problem-solving process, including all successful and unsuccessful decision made, and action taken, through final resolution
Configure and install computer, phone, printer equipment
Refresh hardware after lease expiration
Test hardware and software fixe to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help desk requests
Coordinate with manufactures/vendors to resolve equipment or software issue

Customer Engineer

Confidential, Frederick, MD

Responsibilities:

Field Services: troubleshoot POS cash register, printers
Install and service Self-Check-Out machines

Confidential, Rockville, MD

General Manager

Responsibilities:

Oversee all production levels and quality of merchandise to the sales floor to optimize revenue generation.
Entrusted with $1.7 million revenue
I have, over the years been awarded numerous recognition for outstanding sales performance. Among them are:
President Club Award for higher performance in monthly sales revenue. July, August, September, October and November 2012. President Club Award for higher performance in monthly sales revenue February 2013
Manage 42 employees in diversity environment
Facilitates the hiring, training, and retention of employees in retail and production of the store

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Help Desk Technician Resume

Baltimore, MD

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