IT Technician Assistant Resume Alexandria, VA - Hire IT People

SUMMARY

Detail - oriented individual who is seeking to obtain a technical support position that will utilize my customer service and IT skills.
Excellent oral and written communication skills.
Strong 10 key data entry skills and 50 WPM.
Ability to adapt to new technology and procedures in the workplace.
Working knowledge of common operating systems.
Ability to work alone and cooperatively with a diverse team.
Proactive time management skills and can handle busy work flows in the work place.
Ability to demonstrate critical thinking under pressure.
Ability to pay attention to detail.

TECHNICAL SKILLS:

Operating Systems: Proficient in Windows Vista, Windows 7, Windows 10, and Mac OS X.

Software/Applications: Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, & Access), Microsoft Internet Explorer, Google Chrome, Adobe, Sales Force CRM, and Oracle PeopleSoft Applications.

EXPERIENCE:

IT Technician Assistant

Confidential, Alexandria, VA

Responsibilities:

Accomplished a two-week temporary contract assignment to assist 200+ students with online WIDA exam testing for Confidential .
Provided technical support to students and staff.
Updated laptop information in MS Excel database.

Call Center Representative

Confidential, Largo, MD

Responsibilities:

Increased customer service support to students, faculty, and staff at the Confidential .
Created reports through Sales Force CRM software.
Accessed student’s information with Oracle PeopleSoft Applications.
Updated new student record information in Oracle database.

Data Entry Clerk

Confidential, Clinton, MD

Responsibilities:

Managed appropriate records, files, and documentation.
Confidentially handled medical information.
Performed clerical duties such as photocopying, compiling records, and filing.
Professionally handled incoming phone and email requests.

Computer Technician Intern

Confidential, Waldorf, MD

Responsibilities:

Expanded customers from 15 to 40.
Worked with owner to improve and organize customer database.
Regularly updated database with new customer information.
Provided phone support for users.
Created, administered, and deleted user accounts on PCs
Performed diagnostics on PCs and resolved technical problems.
Provided troubleshooting and support.

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It Technician Assistant Resume

Alexandria, VA

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