OBJECTIVE:

To take a challenging and high performance oriented role in the field of Computer engineering and implement the expertise and experience gained in this field to develop complex project with efficiency and quality.

SUMMARY:

• Have excellent technical skills, communication skills, and goal - focused professionalism, offering 20 years of experience in Computer industry.
• M otivated and enthusiastic by new challenges and tasks and take excellent approach to achieve success in all projects.
• Like to work on complex projects which have a scope for learning and challenging.
• Experience in different operating systems and platforms like Windows, Linux, Unix and Dos. E xpertise on several programming languages.

CORE COMPETENCE

• Goal oriented
• Excellent technical skills
• Team work.
• Ability to solve problems quickly
• Motivated team player
• Skilled in handling challenging tasks
• Great communication skills
• Bilingual (English-Spanish)

AREAS OF EXPERTISE:

• Desktop Systems
• TCP/IP
• Programming
• System Maintenance
• Diagnostics
• Microsoft Windows
• Microsoft Office
• DVR Systems
• Cloud services
• Customer Service
• System Maintenance
• Component Repair
• Microsoft Office
• Microsoft Networking
• PBX Systems
• Support Techniques
• System Maintenance
• System Tuning
• Component Repair
• Microsoft Windows
• Microsoft Networking
• Windows Server

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Helpdesk Home End Users

Responsibilities:

• Responsibilities to provide support to a home end user to configure and setup a DVR security system.
• Provide assistant to configure WiFi Cameras.
• Provide assistant to configure Vault 1TB and 2TB.
• Provide assistant to configure Cloud Store.

Confidential

IT Desktop Support Specialist

Responsibilities:

• Responsibilities include migration of client computer systems from Windows XP to Window 7.
• Following the procedures set by client to save data, image and restore settings to new or existing computer systems.
• Mapped network drives, added systems to domain, located files, and troubleshoot associated issues.
• Created, renamed and permitting users in the Active Directory.
• Manage DELL KACE applications and uploading programs.
• Resolve issues with Outlook 2007, 2013
• Setup and Support Printers
• Create images for workstation and laptops using the KACE application.
• Resolve issues with JAVA to run CBTS Training videos.
• Support to resolve hardware issues on workstation and Laptops.
• Supported and maintained user account information including rights, security and systems groups.
• Check daily tickets on CDM DELL Central Software.

Confidential

Service Developer

Responsibilities:

• Responsibilities include modify some scripts using PowerShell Version 2.0
• Creates Query’s
• Modify programs on C

Confidential

IT Desktop Support Specialist Level 3

Responsibilities:

• Responsibilities include migration of client computer systems from Windows XP to Window 7.
• Following the procedures set by client to save data, image and restore settings to new or existing computer systems.
• Mapped network drives, added systems to domain, located files, and troubleshoot associated issues.
• Created, renamed and permitting users in the Active Directory.
• Manage DELL KACE applications and uploading programs.
• Resolve issues and provided support to users with Microsoft Outlook Exchange 2007, 2010, 2013
• Remote in using BOMGAR to support users online over the network.
• Setup and Support on RICOH Copiers.
• Create images for workstation and laptops using the KACE application.
• Resolve issues with JAVA to run CBTS Training videos.
• Resolve issues over the network and install switches cisco.
• Resolve issues with applications INTELLA TRAC, AVANTIS, CITRIX, ADP, CONCORD and OFFICE 2007, 2013.
• Provide support to Office 365 to create and share files over the cloud.
• Support to resolve hardware issues on workstation and Laptops.
• Supported and maintained user account information including rights, security and systems groups.
• Create scripts and modify files using PowerShell Version 3.0

Confidential

Under Contract

Responsibilities:

• Responsible for maintenance and troubleshooting of LAN and wireless network, hardware & software on Microsoft platform, interacting with Cisco routers.
• Responsible to configure and troubleshoot the Microsoft exchange on over 100 systems and 30 notebooks.
• Responsible for the installation & troubleshooting of system, network, network printer, patch panel and multimedia device (projector) related issues.
• Migrating users from MS Office .
• Creating and handling PST files within MS outlook.

Confidential, El Paso, TX

Systems Administrator

Responsibilities:

• Analysis, installation, maintenance and modification of storage area networks and computing system.
• Ensure the compatibility of the hardware and software of the system by determining it.
• Assist users remotely and onsite on system issues, system installations, setups and data recovery.
• Server backup and software imaging.
• SAN's and NAS experience.
• Assembling new computers, and installation of software, as well as MS Exchange 2003, 2007 and 2010 servers.
• Assist with supporting customer Cloud accounts for maximum availability, performance, and uptime in running on business applications.
• Configuring Microsoft Outlook accounts to end users and into servers.
• Configuring and troubleshooting Laser, dot Matrix (POS) and DeskJet printers.
• Installing and maintaining POS (point of sale) devices (dot matrix printers, cashier boxes, barcode scanners, etc.).
• Network troubleshooting of DOS, Windows 3.1, 95, 98, Me, XP, 2000, Vista, 7, Win Server 2003 and 2008.
• Well acquainted with PC components and peripherals (assembling, installation, problem diagnostics and troubleshooting) hard drives, expansion cards, printers, monitors, removable drives, routers, switches, hubs.

Confidential

Systems Administrator

Responsibilities:

• Responsible for managing computer systems regarding security and maintaining.
• Updating SQL data bases and Power Builder system codes.
• Setup, modify and delete user’s accounts using Active Directory.
• Restoring and backing up information from servers and user’s pc’s.
• VMware 4+ support.
• Manage PowerShell to use on ADSI Active Directory Service Interface to work with users and groups.
• Provided technical assistance to users.
• Managed production support issues and assigned to technicians and monitored that they are resolved. Efficiently and closed on time.
• Provided Support to users with Microsoft Outlook Exchange 2003, 2007
• Server and user migrations.
• In charge of Installation, maintenance and troubleshooting of IIS, WSUS, DHCP, DNS servers.
• Managed all LAN/WAN infrastructures.
• Installation of UTP Cat 5 cable.
• DVR Systems, Cameras and cable RG
• Maintained and supported Cisco Routers as well as Catalyst switches.
• Configured RIP, IGRP, IP, and IPX to support equity and fixed income trading floor networks.
• Performed all trading floor moves, ads, and changes of new and existing network node.
• Monitoring and tracking of Systems logs.
• Inside the Security area supervising incoming and outgoing email information containing the Mayor’s and important people’s name as well as key words like TEFT, FRAUD, ATTEMPT, etc.; monitoring and tracking of Systems logs.
• Administrating of the PBX System, with the responsibilities such as:
• The opening, closing, and consolidating of branch offices, including the installation and/or disconnection of T1's & ISDN circuits.
• Installation of UTP Cat 3 cable for PBX Systems.
• Programmed call flows within the Nortel PBX phone system.
• Handled all aspects of daily operation, maintenance and repairs.
• Programmed Intuity & Modular Messaging voice mail systems.
• Provided technical training and Consulting to All Business Units.
• In the Networking area responsible for:
• Managed all LAN/WAN infrastructures.
• Installation of UTP Cat 5 cable.
• DVR Systems, Cameras and cable RG
• Maintained and supported Cisco Routers as well as Catalyst switches.
• Configured RIP, IGRP, IP, and IPX to support equity and fixed income trading floor networks.
• Performed all trading floor moves, ads, and changes of new and existing network nodes.