SUMMARY:

• I’m an Infrastructure Administrator III for Office 365 Exchange On - line in a 24X7 operation; with 14+ years of IT industry experience, with outstanding end user support and an expertise in quick issue resolutions.
• Windows 2000, XP, Vista, 7, 8, 10, Server 2000, 2003, 2008 R2, 2012, SCCM 2007, Microsoft System Center 2012 R2.
• Experience with Exchange 2003, 2007, 2013, MS Office 365 (The Cloud)/ Exchange 2010 with PowerShell, Full Client Outlook and Outlook Web App (OWA), ECP, Lync 2010, 2013 Server, SIP address, LAN, DHCP, DNS,RSA Tokens, VPN, TCP/IP.
• Experience in Active Directory assist in design and changes to Group Policy. Also familiar with Active Directory Federation Services (ADFS).
• Desktops/Laptops/MAC deployments, imaging, printers, Disk Encryption, Group Policies, SharePoint 2010, 2013 On-line, VM Ware Experience with VMware Products such as: ESX, ESXi, vCenter, Update Manager, Wintel Administration, VDI, and Citrix.
• Worked with Cisco VoIP, Avaya, and Nortel phone technologies. Experience with accessing mailboxes using Exchange MAPI/CDO and MFCMAPI Go-to-Assist (Citrix), Team Viewer, Remote Desktop Connections, LogMeIn.
• Service Now, Service Desk Express (SDE) with BMC Software, SpiceWorks, Altiris, and Action Remedy.

PROFESSIONAL EXPERIENCE:

Confidential, DENVER, CO

Subcontractor - O365 Consultant

Responsibilities:

• Building user accounts\terminating users\Distribution lists\SEC Groups and Group Policy Active Directory with Virtual Machines and Laptop test machines.
• Engaging in senior level technology and business decision maker discussions during daily meetings (including daily Scrums).
• Analyzing IT challenges and roadblocks with the Microsoft platform, specifically, Microsoft Exchange Server with Office 365 and Exchange Online in several different Confidential IT markets and locations throughout the US.
• Understanding of competitive technology enables to properly assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on, non-Microsoft platforms.

Confidential, TX

Infrastructure Administrator

Responsibilities:

• Positively impacting end user satisfaction by managing operational issues/ incidents Enterprise Wide alerts
• Collaborating Internal and external Trusted Business Partners (such as HP, Microsoft, MOSSUP etc...).
• Creating Windows Access Request for objects; from one OU to a different OU in Active Directory.
• Building user accounts\terminating users\Distribution lists\SEC Groups and Group Policy Active Directory.
• Installed and configure Desktop/Laptop & MACs.
• Restored and mapping Drives, for user’s reimaged or replacement of end user’ Desktop/Laptop & MACs.
• Deployed with build optional software updates through SCCM 2007 & Microsoft System Center 2012 R2 with Windows 7,8,10
• Worked with Cisco VoIP, Avaya, and Nortel phone technologies.
• Experience with iPhone and android troubleshooting with Mobility.
• Performed a Search and Destroy using PowerShell Scripting, through the MS Office 365 portal.
• Working with Microsoft, Security Ops for EOP Block Lists, SPAM, Email Filtering, Quarantines, & NDRs.
• Managed Email Exchange Online, MS Lync, & Distribution Lists on SharePoint 2010/ 2013 in the Cloud.
• Utilizing the Microsoft Remote Connectivity Analyzer for MS Exchange ActiveSync Connectivity Tests, Autodiscover, Internet Email Tests, Inbound SMTP Email, Outbound SMTP Email and Free/Busy Tests.
• Configured Transport Rules for Exchange On-line to comply with company policy for Internal/ External Emails (Remote) and On-site through PowerShell and ECP in Outlook Web App (OWA)
• Worked knowledge of configuring the MX records for the company.com domain to point to Forefront Online Protection for Exchange (FOPE) to relay email destined for on-premise mailboxes to the Microsoft Exchange Server on-premises environment “by adding an Inbound Connector”.
• Remote support with: Go-to-Assist (Citrix), Remote Desktop Connections, and MS Lync.
• Troubleshooting for network connectivity with TCP/IP, DNS, WINS, and DHCP.
• Managed and maintained virus and malware activity with Trend Micro.
• Document ed and track ed all peripherals and Network problems using the Service Now Ticket ing System.
• Access ed Exchange mailbox using Exchange MAPI/CDO and MFCMAPI

Confidential, TX

IT Contractor/ Consultant

Responsibilities:

• Contributing to process modeling initiatives to enable automated processes, through SCCM 2007 and 2012 with build optional software. Performed full disk encryption proceeded by full data backup
• Provided excellent Technical services on-site, phone support and via email; to ensure continuous successful business relationships with clients. Maintained project flow & responded to institutional needs.
• Requested IT services through Service Now Ticketing System for end users at all levels of personnel.
• Backed up / restored user(s) data on with I.M.A.C. on Desktops and Laptops for Windows 7 Migrations.
• Add/ removed user objects; from the OU in Active Directory Domain, in Windows Server 2008/ 2012.
• Configured the VPN Client, MS Exchange/ Outlook 2010, and WIFI security controls.
• Performed live Windows / definition updates through Symantec Endpoint Protection and Altiris.

Confidential, TX

IT Subcontractor/ Consultant

Responsibilities:

• Contributing to process modeling initiatives to enable automated processes, through SCCM 2007 and 2012 with build optional software. Also performed full disk encryption proceeded by full data backup
• Provided excellent Technical services on-site, phone support and via email; to ensure continuous successful business relationships. And maintained project flow and was responsive to institutional needs.
• Installed, replaced, and troubleshooting of Desktops, Laptops, MACS, Peripherals, Printer hardware. BSOD
• Add/ removed user objects; from the OU in Active Directory Domain, in Windows Server 2008/ 2012
• Configured the VPN Client, MS Exchange/ Outlook 2010, and WIFI security controls.
• Configuring an Exchange ActiveSync account on Android devices boxes to PST file.
• Performed live Windows / definition updates through Symantec Endpoint Protection and Altiris.
• Assisted with installation and modification of software products on the network as required.
• Identified and correct or advise, on operational issues in remote offices with appliances.
• Updated firmware on PM 2000, PM 3000 models ACS, ACS 5000, ACS 6000 and
• Basic troubleshoots for networking of TCP/IP, DHCP, DNS, & WINS.
• Installed and configured Cisco telephones and Avaya IP Phone Systems.
• Installed Liebert MPH and Liebert MPX rack PDUs. Troubleshooting of end user network issues.
• Created Root and Admin accounts for Advocent Appliances plus recognizing errors and determining action to be taken by requesting IT services through Service Now Ticketing System.
• Configured hardware Data center devices such as UPS, KVM switches, and environmental monitoring devices that may be managed with Advocent Confidential 3, and migrating Appliances to Advocent Confidential 4 management software by launching a standard Web browser to the device URL or opening a Telnet session.
• Communicated with Engineers and/or support teams to track problems and document status through Assetpoint.

Confidential, Houston TX

IT Contractor/ Consultant Support Technician

Responsibilities:

• Provided excellent Technical L I and II support services on-site, via phone, email, Lync Communicator; to ensure continuous successful business relationships with Technical and Non-Technical business clients.
• Maintained project flow and was responsive to institutional needs all levels of personnel.
• Documented and tracked all peripherals and Network problems using Care360/ E-forms Ticketing System SharePoint 2010, Action Remedy Ticketing System in a 24 X 7 Enterprise Data Center Environment.
• Imaged Desktops/Laptops through PXE and PRT image capture tool with full disk encryption.
• Assisted clients troubleshooting PC’s, MACs, Virtual Machines, with Windows 7, XP, and Server 2003/2008.
• Worked with VMware Products: ESX, ESXi, vCenter, Update Manager and Wintel Administration .
• Accessed Servers & workstations remotely; with verified passwords, and permission from each locations
• Uninstalled legacy Lightening application from the Servers and/ Workstations: with WebEx remote tools and onsite visits. Identify and correct or advise, on operational issues in remote offices.
• Installed and configured Auto Receive application for Auto printing and HL7 reporting.
• Gathered Post Deployment information from End User(s) to insure a complete and successful Migration.
• Administered and troubleshooting DNS and DNS clients, implement local security policies .
• Configured the VPN Client, MS Exchange/ Outlook 2010, Distribution Lists, and WIFI security controls.
• Performed live Windows / definition updates through Symantec Endpoint Protection and Altiris.
• Assisted Server Admin with server hardware, firmware, BIOS, RAID, server backups, and server security.
• Configured Exchange profiles in Outlook 2007 & 2010. OST files transfer.
• Performed troubleshooting and configured network connectivity with DNS, WINS, and DHCP.
• Performed live Windows / definition updates through Symantec Endpoint Protection and Altiris.
• Installed and configured Cisco telephones and Avaya IP Phone Systems: Configured the VPN Client
• Performed a basic Installation and configuration of SCCM 2007 in Windows Server 2008.
• Worked with Information Technology Infrastructure Library (ITIL) and Incident Management Process.
• Finalized the process with basic automated PowerShell & VB Scripting. Server and Network hardware configurations and Deployments by use of Linux 2.13, Red Hat & Windows 2003 withHP ProLiant & Dell PowerEdge Servers, HP ProCurve Routers, & Force 10 Switches.
• Basic trouble shoots for network connectivity with TCP/IP, DNS, WINS, and DHCP.
• Followed proper HP cabling procedures for Server interfaces as per Cabling Standards & Solutions cabs.
• Recognized Server errors and determining action to be taken.
• Configured server hardware, and updated firmware, BIOS, RAID, server backups, and server security.
• Communicated with Engineers and/or support teams to track problems and document status.
• Assembled HP ProLiant Servers to EVA, Buccaneer, Super Dome Racks, & Blade Server configurations.
• Installed and configured of software products as required for HP (i.e. HP DL160G6 E5606 1P 4GB-R).
• StorageWorks MSA60 Storage Array 12x1TB 7.2K RPM SATA 1.2TB, Dual ps, HP ProLiant DL160 G6).

Confidential

Technical Support Specialist, Fort Worth, TX

Responsibilities:

• Reprogrammed and updated data profiles with software on wireless devices such as the Blackberry and the
• Palm hand held devices.
• Provided Level II & Level III Technical Support.
• Synced Bluetooth devices with wireless devices and laptops PC with Windows OS.
• Assisted Confidential customers and customer care representatives with modifying and updating service plans.
• Documented and tracked all peripherals and Network problems using Action Remedy Trouble Ticket System.

Confidential

IT Contractor, Chicago, IL

Responsibilities:

• Installed new end of life pre-configured routers and new UPS devices. Moved existing OBS workstations.
• Installed DSL and/or Broadband to WF Network. Lexmark, and Source Technologies) with Windows XP.
• Configured Outlook 2003 for POP or IMAP access to your email account at all levels of end users.
• Configured, Troubleshooting, and resolved and software issues, with Enterprise antivirus software.
• Installed and configured Cisco telephones and Avaya IP Phone Systems.
• Installed and configured routers, switches and access points according to directions .
• Reprogrammed and updated data profiles with software on wireless hand held devices
• Synced Bluetooth devices with wireless devices and Imaging laptops PC s with Windows OS and Servers.
• Worked with VMware Products: ESX, ESX, Update Manager, and Wintel Administration .
• Documented and tracked all peripherals and Network problems using Action Remedy Ticket ing System.

Confidential, Carbondale, IL

Undergraduate Assistant /Intern

Responsibilities:

• Provided excellent tech services on-site; to ensure continuous successful business relationships with clients.
• Documented and tracked all peripherals and Network problems using Action Remedy Trouble Ticket System.
• Worked with mail transport fundamentals (POP/IMAP/SMTP) and networking fundamentals.
• Imaged Desktops/Laptops through the network (PXE boot) and Symantec tool (Norton) for all end user levels.
• Maintained the networks of up to 200 machines (Mac and Windows) in laboratory environments.
• Gathered Post Deployment information from End User(s) to insure a complete and successful Migration.
• Imaged Desktops/Laptops through the network and Symantec tool (Norton).
• Performed troubleshooting and configured network connectivity with DNS, WINS, TCP/IP, and DHCP.
• Configured Exchange (SBS 2003) for Outlook Anywhere .
• Administered Group Policies, Objects, and OUs in Active Directory in Windows 2003.
• Restored and verified End Users Profile and Data. Modified NTFS and Share permissions.
• Experienced troubleshooting multi-function printers, audio/ video equipment, and mass storage devices.