Service Desk Analyst Resume

OBJECTIVE:

Network Administrator; Systems Engineer

TECHNICAL SKILLS:

Microsoft Windows
2000, 2003 Server XP Operating System NT Server
VPN, UDP Ports
ESP Protocols
Rapids 7
Cisco 2811
Cisco 3750
Cisco 4507
Lexmark Printers
USB Hubs
CAC card readers
Toppan printers
Fingerprint readers
Barcode scanners
Blackberry
STN Search Engine
Image Search & Retrieval
Symantec Ghost

PROFESSIONAL EXPERIENCE:

Service Desk Analyst

Confidential, Washington DC

Responsibilities:

Reset passwords, assignment to groups, and set up tickets for computer issues.
Monitored networking systems using Solar Winds and notified the appropriate persons through communications documents.

Desktop Support Technician, Service Desk Analyst

Confidential, Falls Church, Virginia

Responsibilities:

Monitored networking systems using Solar Winds and notified the appropriate persons through communications documents.

Network Engineer

Confidential, Rockville, Maryland

Responsibilities:

Monitored network devices using IP Monitor and What’s Up Gold for third shift (after midnight) networking issues. Reported WAN connections (DS3) that were down to vendors for repair. Created and updated Remedy tickets for problems with routers, servers, switches and WAN links.

Network Engineer

Confidential, Rockville, Maryland

Responsibilities:

Monitored network devices using IP Monitor and What’s Up Gold for third shift networking issues. Reported WAN connections (DS3) that were down to vendors for repair. Created and updated Remedy tickets for problems with routers, servers, switches and WAN links.

Network Technician

Confidential, Fairfax, Virginia

Responsibilities:

Setup customer’s new Lenovo computers.
Installed telephone and network lines. Ran Killdisk on machines that needed to be erased to promote information security.

Technician

Confidential, Herndon, Virginia

Responsibilities:

Repaired computer equipment Degaussed magnetic media.
Providing audit information for receiving and barcode reading of computer equipment.

Asset Management Technician

Confidential, Falls Church, Virginia

Responsibilities:

Collected computer equipment and entered into the Vantive CRM database for audits.

Help Desk Technician

Confidential, Arlington, VA

Responsibilities:

Provided help desk support for users.

Dell Network Technician

Confidentiall, Falls Church, Virginia

Responsibilities:

Installed computer in the network, loaded applications and migrated data - Dell Optiplex 755, Dell Optiplex 760, Dell Latitude 630, Dell Latitude 830 - Installed Lexmark network printers on existing network and loaded drivers - Lexmark 502n, Lexmark 644de, Lexmark 646de, Lexmark 782e, Lexmark 940ef - Migrated data using Ghost, USB disk connection and disk to server file copying - Upgraded Random Access Memory (RAM) in users systems

Help Desk Tier 2 Technician

Confidential, Chantilly, Virginia

Responsibilities:

Set up blackberries for users use, se of Ghost to prepare desktop systems for users,
Troubleshoot desktop systems

Network Administrator

Confidential, Vienna, Virginia

Responsibilities:

Provided customer support: Took calls, made tickets, visited desks, made repairs, set up computers and contacted vendors for customer site

Engineer

Confidential, Alexandria, Virginia

Responsibilities:

Prepared ports and protocols documents for sites to be upgraded to a new software version Troubleshot problems related to deployment and computer moves Reloaded certificates as required for connection of VPN Instructed users on procedures for reattaching equipment including USB Hubs, Toppan printers, fingerprint readers, CAC card readers and barcode scanners

Sales consultant

Confidential, Woodbridge, Virginia

Responsibilities:

Sales and delivery of Lincoln, Mercury, Confidential and used cars - Data entry work on logging system

Network Administrator

Confidential, Alexandria, Virginia

Responsibilities:

Maintained three networks in two facilities with eight servers and about forty workstations, troubleshot computer problems Supported users with computer problems involving network access and support Attached visiting laptops to networks as required by the customer - On site point of contact for two facilities computer issues

Field Services Technician

Confidential, Falls Church, Virginia

Responsibilities:

Installed computers in a network - Ghosted data from one computer to another - Prepared preparatory paperwork

Network Administrator

Confidential, Arlington, Virginia

Responsibilities:

Maintained a network consisting of plural Microsoft NT servers and numerous memory storage devices (Plextor jukeboxes and Snap Server hard drives) Migrated CD data to the Snap Server hard drives Maintained and uploaded data to a web server the network

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