SUMMARY:

• Experienced Windows Administrator / Systems Engineer/ Lab Manager / Lab Engineer.
• Seeking position in support of Windows 10, Windows Server 2012 R2, W2K8R2, W2K8SP2, Windows 8 and Windows 7 environments to include Data Center, Lab, SCCM, SCOM, Systems Deployment and Support and System Center Suite to include SCVMM, TFS and Product Studio
• IT Professional with over 20 year’s practical experience in Datacenter and Lab Engineering and support.
• Have worked in varying environments both in US Naval Aviation and in an IT support / engineering role.

PROFESSIONAL EXPERIENCE:

Confidential, Lynnwood, WA

Tech Support Engineer

Responsibilities:

• Providing technical support to remote users via skype / Phone / email to users Remotely across the Continental USA.
• Image and restore, reconfigure desktop and laptops in support of Philips personnel. Imaging, diagnostic and repair of affected Confidential Elite and Zbook class laptops and Workstations.
• Consult customers on software and hardware / networking issues as needed, to ensure they are productive in the assigned task.

Confidential, Redmond, Wa

Engineer

Responsibilities:

• Assigned to Confidential Custom Engineering group.
• Responsible for daily support of multiple customers in the Operational Services Group, some duties performed daily are configuration and repair / replacement of all defective or broken server hardware (break - fix).
• Schedule and monitor automated and manual batch job
• KVM and Network connectivity issues, Confidential (Windows Test Technologies) configuration and utilization to help troubleshoot and mitigate issues related to build deployments. Deployment and Decommissioning of New and Retired Servers of varying models (DELL, Confidential, Intel, IBM, and Other Mfg. as required.
• Update Firmware and also responsible for maintaining updated Automated DB for LD Deployments. Other duties as required or as directed.

Confidential, Redmond, Wa

Engineer

Responsibilities:

• Assigned to IT Lab Services and responsible for daily hardware configuration for various labs throughout Confidential Redmond Campus.
• Work items consist of configuration and repair / replacement of all defective or broken server hardware (break-fix).
• Also responsible for KVM and Network connectivity.
• Deployment and decommission of new and retired (decommissioning) servers.
• Responsible for any other items or duties as appointed.

Confidential, Redmond, Wa

Software Design Engineer

Responsibilities:

• Working with Windows Azure Build out Team as a Software Design Engineer in implementing and building out Blade Clusters in support of Windows Azure Platform.
• Systems Setup, back up, batch processing and Configuration
• Responsible for daily build out and troubleshooting of multiple assets to ensure reliability and functionality as determined by various teams within Confidential (GFS / GNS and DCS Teams) for production deployment of Azure platforms to end users.
• Supporting a 24 / 7 environment with Azure teams offshore as well as onshore to accomplish all assigned task within minimum time-lines, and SLA’s.
• Supported system infrastructure with Office365, as first level response to server issues within pre prod and production environments at various datacenters tape backup within MSODS utilizing various MS tools and applications including System Center Suite of products.

Confidential, Redmond, Wa

Engineer

Responsibilities:

• Work with MS Store Online Test and Retail Technology Group to manage all aspects of Confidential Store Online Test Lab.
• Areas of responsibility include deployment of new web builds to test servers and vm’s.
• Deployment and rebuilding of all test and development servers, vm host, and vm’s to include OS, Sql and IIS configurations utilizing HYPER-V. Deployment and monitoring of DC, DNS, DHCP, WDS, WSUS, SCSM, SCOM, SCVMM, and other tools as required to insure maximum uptime and availability for all users, both domestically and offshore.
• Inserted/removed backup tapes for system and cleans drives
• Monitor all batch flow processing and insure timely completion of endpoints / milestones
• Have worked with system engineers with SharePoint, Team Foundation Server and Visual Studio for new builds. Manage and perform all maintenance and break fix issues as they arise with no or minimum downtime.
• Deployment, configuration and modification of server and vm configuration to meet needs of developers and test groups to meet their deployment and test schedules.
• Deployment and monitoring / configuration of F5 LTM1500 and LTM1600 class Big IP load balancing switches for server clusters for load balancing operations. Deployment and monitoring of Confidential for mission critical applications.
• Any other duties as assigned or as required.

Confidential, Redmond, Wa

Systems Engineer in Test

Responsibilities:

• Work with the Forefront Exchange Engineering Infrastructure team supporting all internal engineering infrastructure applications and lab resources used for Forefront Exchange development and testing.
• Utilized SCOM 2007, WDS and other assorted tools.
• Coordinated with various properties to evaluate / in corporate new technology into the data center and tape backup environment.
• Setup Outlook client using exchange, POP3 and SMTP protocols, TCP/IP
• Responsibilities include daily management of test and infrastructure server resources Moving and maintaining test and infrastructure servers in all labs for optimal performance.
• Maintain and configure KVM/IP infrastructure. New server deployment through WDS.
• Topology Web, Resource Picker and other tools to help manage and maintain 3 differing environments in the Forefront Test schema.
• Keep up to date inventory of all lab equipment to include servers and assorted network switches. Delivery of excellence in customer support through our helpdesk solution. Other duties as required.

Confidential, Redmond, Wa

Engineer

Responsibilities:

• Work with the Exchange Engineering Infrastructure team supporting all internal engineering infrastructure applications and lab resources used for Exchange development and testing. Utilized SCOM 2007, WDS and other assorted tools.
• Responsibilities include daily management of test and infrastructure server resources Moving and maintaining test and infrastructure servers in all labs for optimal performance Racking and cabling all resources to lab specifications Maintain and configure KVM/IP infrastructure.
• New server deployment through WDS. Manage and maintain infrastructure server backups Keep up to date inventory of all lab equipment.
• Creation and maintenance of lab procedure documentation. Delivery of excellence in customer support through our helpdesk solution. Other duties as required.

Confidential, Redmond, Wa

Support Engineer

Responsibilities:

• Duties consisted of providing phone, email, and Confidential support of Confidential CIM product.
• Consisting of Email, Chat, and Internet connectivity both to client customers, and agents. Implementation included network connectivity via ip and http: to include database connectivity to SQL databases.
• Provided odbc support for connectivity issues involving issues with CIM and SQL.

Confidential, Redmond, Wa

Support Analyst

Responsibilities:

• Responsible for daily upkeep, maintenance, management, and upgrading of servers for World Wide Incentive Compensation Group.
• Duties included ensuring daily, weekly, differential, and full back up of all systems, shares, and SQL Databases as outlined.
• Ensured all repairs were made in timely order, and maintained reliable and effective communications of hardware related issues with group and vendors as appropriate.
• Participates as a team member in the implementation and support of systems in a production environment. Worked independently to solve moderate to highly complex support problems.
• Developed and maintained information for knowledge base.
• Analyzed and evaluated computer systems and executed performance analysis.

Confidential, Redmond, Wa

Engineer

Responsibilities:

• Responsible for daily upkeep, maintenance, management, and upgrading of 300 servers and client computers for the Confidential Office development team.
• Racked and wired new systems, upgraded hardware and software as required. Imaged and re-imaged systems with MS proprietary software for multiple os's as per customer request.
• Monitored Helpdesk system for various request within the lab.
• Maintained vendor relationships to ensure warranty repairs and parts were procured where appropriate and as required.
• Maintained maximum uptime for systems, to ensure system availability for developer testing of MS office products.
• Provided maintenance and support for Dell and Confidential hardware. Various other duties as required.

Confidential, Seattle, WA

Systems Support Analyst

Responsibilities:

• Acted as support technician to MSN Data center, responding to various break fix issues, as well as New Builds, Flatten and Rebuilds, and decommissioning of various server platforms.
• Respond to Hardware issues, ie; Hard Drive, motherboards, scsi controllers, memory and various other hardware related issues as called upon.
• Installed and configured W2K Advance server and W2K3 Enterprise server on various Confidential /Compaq and Dell platforms.
• Troubleshoot network connectivity and server performance issues.
• Installed various server hardware to include servers, Nics, scsi array controllers, memory, HBA's and KVM equipment, to include external drive bays.
• Maintained communication with internal customers to Confidential to ensure customer satisfaction and minimum down time to production assets.

Confidential, Seattle, WA

Systems Engineer

Responsibilities:

• Acted as a primary response for technical support in Product Activation Test Lab Environment and Pre-Production Data Center and Daily execution of disaster recovery tape and documentation backup for off-site storage
• Provides support to Product Activation in all areas concerning lab functions via telephone, written correspondence, and electronic media.
• Works independently with no or limited supervision and provides technical training, coaching and mentoring to other system engineers as appropriate.
• List of duties include: Building of numerous server platforms and attached storage media, to include SAN solutions, Entailing receipt to breakout and racking, to decommissioning of servers as appropriate.
• Installation and configuration of OS (Win2K, Win2K3), and associated applications as necessary. Installation and configuration of server permissions, IIS, .Net, and SQL2000, and all applicable hot-fixes, and patches
• Responsible for break-fix solutions, ensuring minimal if any down time experienced by customers. Some of the hardware supported to include Confidential /Compaq, Dell servers and storage arrays.
• Cisco copper switches, and Dell/EMC Fiber switches and components.
• Advocent and Cybex KVM solutions, including legacy and cat 5 (IP) categories.