We provide IT Staff Augmentation Services!

Tier 2 Desktop Support Technician Resume

4.00/5 (Submit Your Rating)

SUMMARY:

  • Highly qualified IT professional.
  • Self - motivated, effective leader; able to prioritize, delegate and motivate.
  • Proficient in independent work or group setting providing multifaceted technical support.
  • Skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals.
  • Extensive knowledge of networking devices and printers.
  • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the highest level of quality for results.
  • Excellent analytical and problem solving skills.

TECHNICAL SKILLS:

  • General Office Skills; Mastery of Microsoft Office Programs
  • Ability to use job-related software
  • SCCM
  • Server Manager Control
  • Effective verbal and written communications in writing
  • Desktop/Laptop repair
  • Virus/Spyware removal
  • Operating system installation
  • Configuring computer networks
  • System restoration
  • Software configuration
  • Active Directory
  • Spice Works
  • Remote desktop

EMPLOYMENT EXPERIENCE:

Confidential

Tier 2 Desktop Support Technician

Responsibilities:

  • Provides PC support including new installations, upgrades, repairs, and virus scans.
  • Performs diagnostics on PC and phone failures and troubles/applies counteractive measures to resolve issue.
  • Escalate unresolved issues when necessary.
  • Provide computer and iphone operations support when needed.
  • Image new user laptops, set up new users iphones, when necessary.
  • Set up new user workstations
  • Provide desk side support for political appointees and military personel
  • Troubleshoot software, network, and hardware issues.
  • Windows(7 & 10) environment
  • Provide over the phone, remote, and/or in person support.

Confidential

Tier 2 Technical Support Technician

Responsibilities:

  • Provide IT support to a cluster of 5 elementary schools in the DC area.
  • Provide basic hardware, Printer, Application support, installation & troubleshooting.
  • Provide support for Microsoft's Windows 7 and/or 10 operating system, basic configuring and troubleshooting.
  • Reimage laptops, pc’s, as well as mac’s.

Confidential

Computer Specialist

Responsibilities:

  • Provided high-quality site related IT help desk / customer support for over 400 client users for a non-profit organization in their Headquarters office in Washington, DC, as well as other locations in the greater regional area.
  • Functioned as office dispatcher by receiving incoming calls and emails to the Office of Technology help desk hotline in order to report and escalate IT related issues to senior analysts.
  • Troubleshot personal computers, peripherals, software applications, operating systems (Windows and Macintosh), and networking issues.
  • Served as an assistant to the senior analyst who is solely responsible for maintaining IT technical support for 12 remote site locations throughout the Washington, DC commuting area.
  • I have participated in several successful projects to both maintain and improve daily operations throughout the agency (operating system deployment, remote site computer installations, network printer installs, etc.)
  • Built and maintained my own personal network system, using a router/firewall, CISCO switch, HP server (Windows Server 2012 installed) and a two HP’s acting as end users.
  • Successfully migrated 30+ computers for the company’s Communication department.
  • Deployed company’s OS using both a network/IT share file and using the network servers.

Confidential

Tier 1 Technical Support

Responsibilities:

  • Provided base level IT support to non-technical personnel within the business.
  • Installed software, modified and repaired hardware and resolve technical issues.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Developed quick reference guides to assist end-users with challenging software application features.
  • Created and manage new user accounts on Windows Server 2008/2008R2.
  • Active Directory - Account creation, Password resets, Group policies.
  • Performed PC refreshes and migrations from XP to Windows 7 and 8.
  • Performed administrative tasks including account creation, password resets and granting access to drives, folders, and files in accordance with security guidelines.

We'd love your feedback!