Digital Customer Care Specialist Resume Washington, DC - Hire IT People

SUMMARY:

To obtain a rewarding position that will utilize and expand my customer support, administrative skills, and office management experience.

TECHNOLOGY SKILLS:

Software: Adobe Collection CS4, PowerPoint, MS Word, MS Outlook, Billing ModulesAbsentee Listings, Parature, DSI, CSR

Graphic Designs: CD/DVD Covers, Brochures, Menus and Magazine Layouts

WORK EXPERIENCE:

Confidential, Washington, DC

Digital Customer Care Specialist

Responsibilities:

Respond to customer help desk inquires in writing and over the telephone.
Identify issues and errors(front and back end) to escalate to the developers in addition to response training.
Trouble shoots digital product issues with readers and subscribers.
Escalate reader issues to internal team via Zendesk as necessary as well as provide reporting for customer issue resolutions.

Confidential, Washington, DC

Office Administrative Support/Receptionist

Responsibilities:

Provided administrative support to a Trade Paten firm of attorney’s.
Coordinated weekly and monthly conferences and other special meetings as assigned.
Assisted guests and other staff with general support requests as needed.
Managed office supplies and pantry stock while maintain g a smooth budget.
Served as back - up receptionist during lunch breaks, during meetings and vacations.
Operated a seven line telephone switchboard, screen and directed callers to attorney’sanswered inquiries regarding case assignments, and recorded and deliver messages and mailed delivery packages, billing modules, and absentee listings every day.
Met and greeted visitors and customers, monitored lobby traffic, logged office visitationprovided visitor badges, answered questions and assisted callers with phone inquiries from the general public and clients.
Coordinated, managed and tracked conference room and meeting schedules.
Provided audio/visual equipment support, set-up and testing to ensure successful client presentations during conference meetings, entertainment functions and other events.

Confidential, Waldorf, MD

Sales/Cashier Associate

Responsibilities:

Provided great customer service to assist customers with donation drop off.
Contributed toward daily goal to reach store financial target of $35,000 in merchandise sales.
Welcomed and assisted customers to ensure they have a smooth, quick and easy checkout experience with their purchase our number one goal is to sell even though everything in our store is used. Replenished clothes and other inventory on the floor.
Coordinated, designed and set-up window displays and internal shelf displays using store items.
Planned departmental holiday events and manager specials to help motivate staff members, and to encourage and to motivate and promote customer sales to include offering manager specials for customer walk-ins.

Confidential, Waldorf, MD

Seasonal Christmas Support

Responsibilities:

Assisted customers with sales, purchases and locating merchandise.
Re-stocked inventory and answered customer telephone inquiries.
Processed credit card and cash purchases and opened new department store charge accounts.
Maintained awareness of all promotions and advertisements.
Assisted in replenishing merchandise, inventory and monitoring floor stock.
Assisted customers with bill payments and establishing new store accounts.
Served as cashier with occasional responsibility for closing out nightly sales.
Certified and trained as a lingerie specialist.
Held part-time/seasonal positions during Christmas breaks.