SUMMARY:

Highly robust self - managed and motivated IT professional with over 15 years of experience providing technical support. Trained in MobileIron & MaaS360 (EMM), Microsoft server 2003 and 2008. Windows client XP, 7, 8, Virtual Machine, Cisco networking, security and various other applications. Currently work as Lead Mobile Solutions Analyst providing effective hardware and software support for EMM applications and mobile devices.

PROFESSIONAL EXPERTISE:

Platforms: XP Professional, Windows 8, MAC OS X El Capitan, Microsoft Server 2003 & 2008, and Linux

Software Applications: Microsoft office 2010, Microsoft active directory, Lotus notes 9, Microsoft System Center Configuration Manager, SAP, Blackberry desktop manager, Symantec endpoint protection, Symantec backup exec 12.5, Dameware, Cisco unified video advantage, Cisco softphone, iPhone configuration utility, iTunes, Nortel business element manager, Webex, Gotomeeting, Confidential &T communication manager, Teamviewer, Malwarebytes, Secuware, Wireshark, OpenOffice, CCleaner, SnagIT, Adobe acrobat, VMware, Citrix, Hyperterminal, BartPE, MobileIron, MaaS360, Polycom, Mozilla Firefox & Filezilla, MapPoint, Audacity, MyEclipse, MS visual studio 2005 & 2008, Telelogic synergy CM 6.4 Client, Textpad, XMLSpy, Win merge, WinZip, Sysprep, Partition manager, C-Cure 9000, RSA secure remote.

PROFESSIONAL EXPERIENCE:

Confidential

Lead Mobile Solutions Analyst

Responsibilities:

• Manage and maintain MobileIron MDM Core v9.1.0, Sentry v8.5, Confidential Traveler, and MaaS360 by Fiberlink production and test servers.
• Daily common tasks involve plan and coordinate new hardware and software deployments. Troubleshoot MDM servers, mobile devices, VPN,
• Confidential Lotus Notes v9, Confidential Traveler, MS Office, wireless connectivity, LAN and WAN network, Citrix Receiver, XenApp, and RSA SecurID server issues.
• Work as Project Manager on projects such as installing a secondary MobileIron test environment.
• Perform proof of concept testing and analysis.
• Perform security, functional and regression testing on mobile applications (iOS and Android) using tools such as Nexpose - Rapid 7, McAfee Vulnerability Manager, OpenVas, Burp, Wireshark, Xcode, Kali Linux Pen Testing tools.
• Knowledgeable using Nessus, Nmap and other intrusion and detection tools such Metasploit/Armitage to scan for remote exploit, misconfiguration, Denial of Service and default or blank passwords.
• Provide VMware and Hyper-V administration.
• Create and maintain technical documentation.
• Use HP Project and Portfolio management - PPM.
• Thorough knowledge of Android and iOS Ecosystems.
• Provide remote and onsite support in a 24/7 enterprise environment.
• Manage MobileIron backups, restores and high availability services.
• Use HP Service Manager to assign and close tickets and incidents.
• Use Verizon Enterprise Console to order new equipment, make rate plan changes, and switch out device IMEI and SIM numbers.
• Manage and maintain the internal Disturbed Antenna System (DAS) including eNodeB for in building LTE service.
• Perform beta, regression and acceptance testing for new iOS releases to ensure capability with Confidential in-house applications.
• Configure and manage system event notifications logs to avoid any negative system issues to MobileIron server.
• Work closely with supporting CEO and senior executive management.
• Create profiles via Apple Configurator to manage all mobile kiosk devices not in the MDM.
• Create and manage users in MobileIron Core System Administration and System Manager console.
• Adding and administrating users and assigning roles.
• Locating and adding users from Active Directory - LDAP via MDM.
• Manage and maintain MDM labels and policies and assigning them to the appropriate users.
• Support iPhone series 5, 6 and 7.
• Support iPad series Air and Pro.
• Manage Apple Device Enrollment Program (DEP) and Apple Volume Purchase Program (VPP) for supervised devices.
• Support Windows and Samsung knox devices
• Mentor and coach interns.

Confidential

Lead Computer Support Specialist

Responsibilities:

• Manage Microsoft Active Directory and OU groups.
• Setup and Configure iPads with corporate profile using MobileIron (MDM) and Apple Configurator utility.
• Perform hardware, software deployments and upgrades using Symantec Norton Ghost V15 to create corporate images.
• Install and configure Citrix access gateway plug-in v9 used for our VPN and Citrix XenApp used to host lotus notes, MS office and accounting applications.
• Manage Symantec Backup Exec 12 to perform daily, monthly, yearly tape backups and critical data restore.
• Create and configured virtual machines using VMware and windows virtual PC to run legacy and project specific applications.
• Provide support for local printers including HP deskjet 4500 all-in-one, Kyocera FS-3900DN and network printers including Xerox 7545, 5775, 7665, color 560 with fiery, HP plotter designjet 800ps and other peripherals like fax machines and HP scanners.
• Coordinate warranty repairs and new purchases with vendor - Dell Corporate Agreement.
• Hardware and Software inventory management.
• Create and manage users and OU groups in Microsoft Active Directory.
• Lotus Notes 8.5.2 end user support.
• Maintain Nortel BCM 450 Digital PBX, Cisco ToIP system and phones.
• Put into place system monitoring notifications to enforce IT policy and avoid security breaches to obviate the mobile device being out of contact for too long, policies not updated for too long, passcode not valid, data protection disabled, disable iOS jail breaking, and unauthorized application installation.
• Generate and maintain new enrolment of user PIN’s for remote and manual device provisioning or ownership change.
• Install and configure corporate approved applications such as box.net,
• Setup and configure F5 Edge Client VPN application on iPad and iPhone devices.
• Updating system logs if a device changes ownership or lost.
• Apply user profiles using iPhone mobile Apple Configurator utility.
• Mobile device asset management and auditing.
• Manage and create new user accounts on the BES using Blackberry Administrator service.
• Provide Blackberry and BES support for Curve 9630, Torch 9810 and Bold 9900 series devices.
• Network cable patching.
• Installed Cisco Aironet WAP, power over LAN injector and assisted in configuring Cisco series 4402 wireless LAN controllers in office.
• Troubleshoot network issues using 7 layers OSI model and divide and conquer approach.
• Setup and maintain Polycom video conferencing equipment via ISDN BRI.
• Specialize in deploying and supporting Dell OptiPlex 775, 960 and 990 workstations, Latitude E series 6500, 6510, 5520 and 6320 laptops, Confidential Lenovo, HP, Apple MacBook Air and iPad1-3 on a corporate scope.
• Specialize in maintaining Dell PowerEdge server model 1950, 1850, 2850, Dell Ultrium LTO3. HP Proliant DL 385 G7, DL380, HP storage works 1/8 G2 tape autoloader and ADIC Scalar 24 tape library.
• Configure and manage Verizon fios routers.
• Manage and maintain C-Cure 9000 door access security system.

Confidential

IT Helpdesk Support

Responsibilities:

• PC Software & Hardware support.
• Setup users and groups in Active Directory.
• Maintain system backups and data recovery using ArcServe software.
• Optimize desktops and laptops.
• Setup and troubleshoot VPN (Client) related issues.
• Installed and configured Citrix ICA client.
• Install & configure Microsoft Server 2000 / 2003 Operating System.
• Maintain & Administer Blackberry Enterprise Server.
• Service and Support all mobile phones.
• Setup Blackberry users on our company Blackberry Enterprise Server.
• Upgrade phone service and features if needed.
• Manage trouble tickets through Track-IT application.

Confidential

Inside Sales Specialist

Responsibilities:

• Provided sales and service for cost effective rate plans and phones.
• Assisted customers with rate plan information.
• Handled insurance claims.
• Received in-depth training on various Confidential frequencies and how device transmit communication.
• Repair handsets.
• Assist manager with end of month inventory.