PROFESSIONAL EXPERIENCE:

Confidential, Fishers, IN

IT Asset Management Administrator

Responsibilities:

• Provide Hardware\Software Asset Management Administration and Data Analysis for Confidential nationwide.
• Created and implemented an asset lifecycle road map from planning to disposal stages, for hardware/software asset management including policies, processes and procedures.
• Track, and manage a wide variety of software licenses and help in facilitating annual licensing renewals and servicing contracts.
• Reviewed hardware assets contracts for new purchases, maintenance and support and helped identify gaps and savings.
• Created and implemented an effective hardware and software retrieval process for unused assets, which proved to be instrumental in reducing the unnecessary procurement of additional assets.
• Worked with IT service teams and vendors to facilitate the assets disposal process.
• Built and populated software modules in BMC Client Management to better track installed software and achieve licensing monetization.
• Provide a variety of reports and key metrics to management, for hardware deployment, assets assignments, and retrieval status as well as software installations and licensing compliance.
• Compile and generate spreadsheets capturing key data related to Software and Hardware Asset Management operations.

Confidential, Indianapolis, IN

IT Software/Hardware Asset Management, SR.

Responsibilities:

• Provide Software\Hardware Asset Management Support and Analysis for Confidential nationwide.
• Administer software licensing management in ServiceNow for over 80000 devices, including desktop, server, database, business, and reporting type software.
• Managed and administered ServiceNow software catalog and software media repository.
• Participate in modules design, enhancement, UAT testing and implementation of ServiceNow.
• Act as a liaison between the different IT teams, vendors and user community to help coordinate the management of HAM/SAM processes, product enhancement, change requests, updates, and help resolve any outstanding issues.
• Utilize ServiceNow for license management and Flexera systems for software requests management, software licenses record keeping, and software license management and compliance.
• Provide daily, weekly and monthly reports and KPIs to management, for software requests status, performance, governance updates, software and hardware inventory and license compliance.
• Create pivot tables and modify spreadsheets to achieve analytical goals.
• Perform software audits utilizing Flexera Flexnet Manager for software licensing compliance and SW/HW asset management, SCCM as discovery tools for data collection to ensure license compliance.
• Create and modify existing asset management process and procedure documentation.

Confidential, Los Angeles, CA

Technical Support Specialist/IT Asset Management

Responsibilities:

• Provide phone and floor support for 300+ users as part of a 3 - person team.
• Troubleshoot computer, printer, Cisco Switches, Network infrastructure, VoIP phones, Tablets, Blackberry and Smart phone problems (hardware and software).
• Lead technical refreshes for west coast offices, for over 800 users including the setup of brand new desktop, laptops, Printers, fax machines and IP phones. Install the windows from Ghost Image from USB and network shares, unlock users, setup the service pack, setup user accounts, password, username and domain, and Install the MS applications, MS office upgrades from MS Office 2003 to MS Office 2007, MS Office 2010 to MS Office 2012.
• Perform floor client/network support and troubleshoot utilizing Remedy ticketing system.
• Support OS systems including Windows NT/2003/XP/Windows7/Windows10 in a Microsoft Network environment.
• Perform network devices and user account administration via Active Directory, Active Roles, Blackberry and Good for the Enterprise Servers.
• Perform component level computer repairs, power supplies, HDD, SSD, system boards, LCD, and memory module replacement.
• Participate in Enterprise Software reclamation and Software License Compliance audits projects.
• Participated in the UAT testing, transition and implementation of ServiceNow.
• Perform Hardware Asset Management and periodic inventory count projects.
• Provide hardware support and coordinate vendor support for Dell, Lenovo desktops, laptops, and HP LaserJet printers.
• Participated in trial support setups at remote locations including setting up local networks.

Confidential, Los Angeles, CA

PC System Analyst

Responsibilities:

• Provided desktop support for IT, and network infrastructure support and maintenance as part of a 20 - person team campus wide.
• Troubleshot computer and network components problems (Hardware and software).
• Performed in-house and on-site client/network support and troubleshot utilizing Clarify ticketing system.
• Supported OS systems including Windows 98/NT/2000/2003 and XP on a dual network of Novell and NT.
• Conducted maintenance and troubleshooting of network functions including Copper and Fiber wiring.
• Troubleshot issues pertaining to MS Office 2003 Suite (Word, Excel, PowerPoint, Access, and Outlook).
• Participated in designing and implementing a wireless system of over 800 APs (Access points).
• Performed software and hardware configuration and implementation of network components.
• Participate in periodic desktops and network equipment inventory projects including PCs, printers, network switches, wireless access points and routers.
• Setup user accounts, unlock users, setup their permissions, install software, update security, antivirus applications, firewall, registry update, software testing.

Confidential, Universal City, CA

Application Support/ Programmer Analyst

Responsibilities:

• Supported various applications in Windows 95/98/2000 in dual Network of NT and Novell.
• Handled desktop support issues within my department (350 users).
• Supported and modified MS - Access 97/2000 databases.
• Customized off the shelf products like ACT2000 database.
• Helped develop and maintain HTML web pages for tracking Studios film storage, using ASP, FrontPage, Dreamweaver for In-House use web pages.
• Lead the design, development and implementation of an Asset Management Application; including backend database design and implementation, front end design and generating reports features using Visual basic 6.0 and MS-SQL.
• Performed data analysis for Software/Hardware assets and presented reports to management.