SUMMARY:

• Communications systems Specialist with a combination of technical and troubleshooting skills, good communication and presentation skills, as well as superior organizational and time management skills.
• A highly motivated, flexible, logical thinker, with the ability to work independently interested in joining a highly motivated team focused on implementing and supporting Confidential systems solutions and adjuncts.
• Have worked with all major carriers with SIP Trunking, PSTN networks and trouble shooting circuits.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Session Manager Provisioning, day to day programming (moves, adds, and changes), Trouble shooting
• SIP networks and trunking maintenance, programming, trouble shooting
• PSTN all carriers Confidential, Confidential & Confidential, Level 3
• Aura Communication Manager programming and trouble shooting
• Aura Messaging programming and trouble shooting
• Panasonic phones provisioning with Confidential backbone

Confidential, Parsippany, NJ

Senior Telecommunications Engineer

Responsibilities:

• Confidential Aura Communications Manager Implement, programming, trouble shoot
• Confidential Aura Messaging implementation, program, trouble shoot
• Responsible for all North American users and Confidential equipment in US and Canada.
• Contact center support adding users and trouble shooting issues within CMS and Phone system.
• Upgraded system to a hub and spoke type infrastructure providing multi - site configuration.
• Worked with all Major carries Confidential & Confidential, Confidential, Level 3
• TDM network Confidential ’s implementation, maintenance, programming, trouble shooting
• VoIP Confidential ’s implementation, maintenance, programming, trouble shooting
• SIP Trunking implementation, maintenance, programming, trouble shooting
• 24/7 support on Telecom systems to repair issues before impacting end users
• Tele Conferencing supporting Polycom Video and voice equipment
• Skype for business desktop testing application for enterprise roll out
• Care of all Confidential Equipment Design and Maintenance and implementation.
• Responsible for upgrades and alarm resolution on Confidential G450 and G650 gateways and DL 360 Confidential servers.
• Upgrade Confidential solution to a hub and spoke environment centralize main with local ISP’s
• Upgrade and Install IP Phone solution from Digital
• Upgrade IP phones to 9600 series
• Network cabling and trouble shooting
• Documentation, review and develop processes, procedures and best practices for help desk operations
• Hands on support for Cisco Network equipment monitoring and repair

Confidential, Parsippany, NJ

Senior Telecommunications Engineer

Responsibilities:

• Cisco CUCM programming day to day Phones and voice mail
• Care of all Confidential Equipment Design and Maintenance
• Responsible for upgrades and alarm resolution on Confidential G450 G650 S8800’s servers Network and trunking
• Documentation review and development of policies and procedures for help desk operations
• Lead on splitting in house hosting of call center to a third party hoisting company. Splitting the call center between two companies for the Generic Drugs and
• Change Confidential System in the Confidential space over to a Cisco Solution for Voice
• Installation of Cisco Equipment
• Provision Phones and Analog devices to new system.
• Maintain and upgrade Cisco equipment
• Support and change over onsite Security

Confidential, Weehawken, NJ

Senior Tier III Telecommunications Engineer

Responsibilities:

• Trouble shooting and alarms and issue resolution of Confidential Manager and Confidential ’s S8800 servers G450 gateways and G650 gateways.
• Upgrade and issue resolution to Confidential System and Session Manger
• Documentation review and development for procedures and operation for help desk.

Confidential, Warren, NJ

Senior Tier III Telecommunications Engineer

Responsibilities:

• Perform configuration changes to voice systems along with performing analysis, design reviews, and recommend changes for adherence to standards.
• Support the dial plan for telephony systems.
• 24/7 tier 3 support for voice systems equipment and end users
• Subject matter expert and Administrator of Confidential Session and System Manger 6.1.and prior releases.
• VoIP
• Sip Trunking and networks provisioning, Maintaining, and trouble-shooting issues with trunks and carriers.
• Working knowledge of Acme Session Border Controller.
• Implemented change controls for patch upgrades and installations.
• Confidential Communication Manager 6.3.
• Confidential Modular messenger.
• Confidential voice systems installation, management, site support.
• Certification of software patches to support vulnerability threat management and the issuance of documentation to support deployment.
• Secure Build and Standards adherence management along with configuration management and device and part inventory tracking,
• Provides support to engineering for certification review, patch testing and operations support models.
• Tier III support for problem, change management and end user application design and implementation to the software-provisioning group providing onsite trouble shooting support with local teams as needed
• Responsible for Change Control reviews and approvals for voice related projects.
• Provides Confidential support and advance system troubleshooting support for toll bypass and inter-operation of local systems to gatekeeper infrastructure
• Provide recommendations for configuration changes to voice systems along with performing analysis and design reviews and recommend changes for adherence to standards
• Consolidating of OC 48 to an OC 12 ring reducing circuits for savings to Confidential
• Migrated 300 North American sites to an Admin Hub Infrastructure.
• Ability to translate, troubleshoot and document business requirements into functional applications
• Working knowledge of non- Confidential products and services including server administration and file manipulation for appliance and server support.
• Have a working knowledge of all call and contact center components
• Project Management of assigned projects

Confidential, Warren, NJ

Senior Infrastructure Technical Analyst

Responsibilities:

• Maintenance and repair of Confidential equipment.
• Intuity Messaging
• Modular Messaging and other adjuncts
• Responsible for supporting VoIP phone networks including 4600 and 9600 series sets
• Support both digital and analog phone networks
• Install and decommission telecommunications equipment over multiple sites
• Support special cost-saving project involving port consolidation, switch optimization, and Intuity COS review
• Hands-on support of many different business units including Confidential Help Desks Support IP softphone and IP agent applications.

Confidential, Flanders, NJ

Senior Telecommunications Analyst

Responsibilities:

• Maintaining telecommunications systems including installation and move/add/change activities.
• Programmed new and modified existing Confidential ’s.
• Educated Help Desk on how to troubleshoot telecom issues.
• Performed frequent audits of the telecom system to ensure documentation and reality matched and worked on reports for various business units with regard to Tap-IT, CMS, Nice Analyzer and Confidential & Confidential .
• Wrote procedures and maintained documentation for all aspects of the outside facilities including circuit inventory and contact lists.

Confidential, Somerset, NJ

Senior Installation Technician

Responsibilities:

• Installation of Confidential servers and Confidential gateways. (S8300 S8800 G450, g350, G650)
• Upgrades (including server and firmware upgrades)
• Repair of the Confidential line of telecommunications systems and peripherals with emphasis on S8700, S8500, S8300, S8100/IP600, IP/ Office, Voice Mail Pro, Media Gateways, Confidential Security Gateway, G3r, G3si, G3csi (ProLogix), Intuity and Definity Audix, CMS, IP phones, and wireless.
• Additional job duties included coordination of software and training resources to support new implementations as required.

Confidential, Somerset, NJ

Senior Technician

Responsibilities:

• Installed, upgraded, and repaired the Confidential line of telecommunications systems and peripherals with concentration on S8700, S8500, S8300, S8100/IP600, IP/ Office, Voice Mail Pro, Media Gateways, Confidential Security Gateway, G3r, G3si, G3csi (ProLogix), Intuity and Definity Audix, CMS, and wireless.
• Proficient with creating license files utilizing RFA (Remote Feature Activation) as well as ART (Automatic Registration Tool).