Computer Freelancer Resume CT - Hire IT People

SUMMARY:

Competent Computer Technician, with nine years’ experience in the field, seeking full - time or W-2 position. Gregarious, present, forever seeking new knowledge, new strategies, new solutions to make the work environment more productive and positive.

PROFESSIONAL EXPERIENCE:

Computer Freelancer

Confidential, CT

Responsibilities:

Troubleshoot and resolve PC, printer, Wi-Fi, network connectivity issues for clients.
Perform PC clean-ups, update router firmware, remove viruses, and replace hardware components, such as RAM, HDDs, MOBOs, laptop screens and keyboards.
Repair cracked smartphone glass/digitizers.

Computer Technical Support Consultant

Confidential, CT

Responsibilities:

Work in Help Center fielding calls in level one capacity.
Troubleshoot software and hardware issues and route to second and third level teams as appropriate.
Assist in training student workers.
MS Office 2016 and O365, Win10, SSO password resets, BitLocker Encryption unlocks, browser issues, Wi-Fi, create Knowledgebase articles.

IT Technician

Confidential, Lebanon, CT

Responsibilities:

Work in conjunction with IT Director to support the technology needs of the elementary, middle and high schools.

ITS Desktop Support Specialist and Computer Lab/Classroom Support

Confidential, Willimantic, CT

Responsibilities:

Level two Desktop Support for entire University
Troubleshoot software and hardware issues
Windows 7 and Mac OSX (Mountain Lion) deployment
SCCM 2012
Numara Track-It Ticketing System
DeepFreeze
Supervise student workers in a lab environment.
Responsible for the efficient operation of all classroom and lab equipment on campus, including PCs, MACs, printers, and lecterns.

Helpdesk Computer Technician

Confidential, Eastford, CT

Responsibilities:

First and second technical support for Confidential, CT Tool, and Dell.
MSOffice 2010, Xerox multi-function printer setup and troubleshooting, PC builds and deployments, hardware/software support, service requests for role-based access in AD, inventory.

Desktop Support Consultant

Confidential, Cheshire, CT

Responsibilities:

PC builds/wipes using DFS/Ghost server image.
Installation of VMware on Pano Zero Clients.
Troubleshoot desktop and laptop software and hardware issues, network connections, Panos Zero Client, Ricoh network printers.
Utilities include Windows Server management tools such as ADUC and MMC plugins, Sophos Encryption, Lansweeper Web Console, Card Authentication Package Enterprise Server, Dameware Mini Remote Control, Symantec Endpoint Protection, Cisco AnyConnect VPN, Pano Logic, RSA SecureID tokens, VMware, Citrix VPN, Rightfax, PGP.

Service Desk Consultant

Confidential, Hartford, CT

Responsibilities:

First point of contact to 30,000 Infrastructure Solutions Department (ISD) customers, resolve using a full suite of tools: Automatic Call Distributor ( Confidential ), Remedy 7, Remote Diagnostics, including Dameware, Knowledgebase, VMware vSphere, Active Directory Utilities, PointSec console and Web console, Sun's Identity Manager, various Unix-based consoles, MS's Lockout Tool, Windows Computer Management Console.
Troubleshoot issues in WinXP and Win7; MS Office 2007/2010; Wyse Thin Clients, Citrix XenDesktop, Citrix VPN Client, SSL VPN tokens, IP hardphones and Echopass IP softphones, Remote Worker Program (RWP) setups, Lotus Notes.

Help Desk Analyst

Confidential, Rocky Hill, CT

Responsibilities:

Provide help desk outsourced services for company's technical support needs. Accounts include CBS -TV and RADIO, ESPN, and USTA.
User account administration and email box creation.

Service Desk Consultant

Confidential

Responsibilities:

Serve as first contact for company's PC Desktop and Laptop users, and patrons in hotels.
Monitor System Interfaces and escalate problems to appropriate systems engineer.
Utilize Citrix VPN, LANDesk Remote Desktop, Active Directory (AD).
Responsible for basic setup and troubleshooting within Windows XP/Office 2003 and 13 Mashantucket Enterprise applications.
Set up printers in Windows.
Clear print queues in Windows and in UNIX printers.
Clean up PC's, including clearing out old profiles, temp files and Internet objects.
Pull software to a PC remotely.
Update licenses, reset passwords and reprint reports in CAMS databases, the primary system running the casino.
Reset frozen Micros stations point-of-sale (POS) systems for all casino restaurants remotely.
Grant secure access to vendors through the Citrix Gateway with the use of RSA SecureID tokens.

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Computer Freelancer Resume

CT

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