Help Desk/Technical Support Specialist Resume

Summary: Completed Associates Degree in Computer Networking Systems, currently completing my Bachelors Degree in Information System Security. Looking to join a company that will utilize the skills I have obtained and allow me to learn and grow within the industry.

Education:
Associate’s Degree – Computer Networking Systems
Bachelor’s Degree – Information System Security

Awards:

Academic Honors and Perfect Attendance Awards for Each Quarter
Student of the Quarter Award November 2009
National Technical Honor Society

Skills:
Microsoft Desktop Operations System
General knowledge and skills required in installation, configuration and management of popular Microsoft Operating Systems for stand alone and network client computers.
Database Development
Database design and implementation using Structured Query Language (SQL)
Linux System Administration
System and network administrative tasks required by a Linux based network.
Networking Application Services and Security
Used common network based services such as Web Services, email and FTP in a given server operating system environment.
Structured Cabling
Knowledge of structured cabling industry standards and wiring of networks including media and protocol specifications, connection topologies, installation, testing and troubleshooting.
Network Standards and Protocols
Implementation of OSI and TCP/IP models, network media specifications and functions, LAN/WAN protocols, topologies and capabilities.

Employment:

Confidential Kansas City, MO
Print Shop Operations 2008 - Present

Binding and Coiling Books
Shrink Wrapping and Laminations
Generated Shipping Orders for 1,000’s of Campus Books

Confidential Lawson, MO
School Bus Driver 2004 - Present

Class B CDL with airbrake and passenger endorsement
Transport 60+ children to and from school and field trips
Pre and Post Trip Bus Inspections
Generated work order forms
Coordinated safety drills
Coached children on proper etiquette
Supervised children ages 3+
Perfect Driving Record

Confidential Ft. Riley, KS
UH-60 Blackhawk Mechanic 2005 – 2007

Pre and Post Flight Inspections
Daily Maintenance
Generated Parts Order Forms
Scheduled soldiers for additional training
Maintained Soldier records
Worked with Microsoft Excel

Awards:

Secret Security Clearance
National Defense Service Medal
Global War on Terrorism Services Medal
Army Service Ribbon

Confidential Kansas City, MO
Help Desk/Technical Support Specialist 2001 – 2003

Handled 80+ phone calls per day
Knowledge of numerous alarm systems
Troubleshot alarm system problems
Provided quality customer service
Generated work order forms
Updated customer accounts

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