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It Support Specialist Resume

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Winston-salem, NC

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SUMMARY:

To work for a Confidential 500 company as an executive. My passions is Project Management

PROFESSIONAL SKILLS:

  • Excellent communication skills.
  • Professional attitude.
  • Logical problem solver.
  • Goal oriented.
  • Attention to detail.
  • Seeks personal challenge and eager to learn.

TECHNICAL SKILLS:

Help Desk Professional and Military Veteran offering over 8 years of customer service and IT experience. Possess a comprehensive background in software testing, computer repair, and software/hardware installation derived from over 7 years of direct experience as a computer repair and help desk technician. Broad - based knowledge and practical application in trouble shooting and repairing computer systems derived from 3 years managing a computer repair department. Networking using Active Directory and Domain training.

WORK EXPERIENCE:

IT Support Specialist

Confidential, Winston-Salem, NC

Responsibilities:

  • Deployment, Build and desktop support.
  • Help Desk duties as well as remote access.
  • Use SAP to keep up inventory and purchase orders.
  • Promoted to warehouse manager

Helpdesk Analyst

Confidential, Greensboro, NC

Responsibilities:

  • Troubleshoot cable modems, VOIP and payment issues

Confidential, Salem, NC

Helpdesk Analyst

Responsibilities:

  • Helpdesk Contract worker in IT department performing Windows Deployment, Networking issues, Virtual Lans, Hardware, Software and Customer Service issues.
  • 6 weeks assignment through Kelly Services

Inventory specialist

Confidential, Welcome, NC

Responsibilities:

  • Inventory control and replenishment control using the Confidential system

NDE operator

Confidential, Rural Hall, NC

Responsibilities:

  • tested frequency, using computers on turbine blades and tested for cracks using liquid penetrate.

Computer Repair Technician / Customer Support Rep / Help-desk

Confidential, Salem, NC

Responsibilities:

  • Built, configured and installed software on 20 to 30 computer systems daily uploading early childhood software for Educational Institutions and Daycare's per day pertaining to learning games and hooked on phonics applications. Networking, Software testing, Image creating, Computer hardware and Windows OS loading.
  • Supervised two to three staff members to ensure networks were running efficiently
  • Monitored computer systems for equipment failure or errors in performance; responded to program error messages by finding and correcting problems or terminating the program
  • Assisted technical support field representatives with troubleshooting systems at sites and assisted customers with loading software and hardware issues.

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