SKILLS:
Microsoft Word for Windows; Microsoft Excel; Microsoft Outlook; Microsoft Outlook Express; Microsoft Internet Explorer; and WordPerfect for Windows.

PROFESSIONAL EXPERIENCE:

Confidential, 4/11-Present
Administrative Assistant/Receptionist/File Clerk

• Used Microsoft Word to prepare correspondence
• Answered telephones and was responsible for all receptionist duties
• Filed, copied, faxed, and distributed mail

Confidential,Dover, New Jersey 3/09-3/11
Administrative Assistant/Buyer/Expeditor/Customer Service/Receptionist

• Contacted vendors for material pricing
• Prepared, submitted, and followed up on Purchase Orders
• Responsible for buying and expediting of all chemicals, products, machines, and replacement parts used to build product on the Production Floor
• Worked closely with and assisted both Production Managers to expedite customer Sales Orders, troubleshoot scheduling and materials issues, and any other issues that arose
• Maintained, bought, and expedited all Underwriters Laboratory labels
• Responsible for buying and expediting all materials used in Shipping and Receiving Department
• Worked closely with and assisted Shipping and Receiving Department to troubleshoot problems with materials and paperwork received, and any other issues that arose
• Prepared all international shipping documents and arranged for shipment
• Implemented Returned Material Authorizations, prepared paperwork and material to be returned to vendor
• Used Microsoft Excel to prepare and maintain spreadsheets
• Used Microsoft Outlook to manage calendar and e-mail
• Used Microsoft Word to prepare correspondence
• Used Visual Job Shop to search for and update Purchase Orders, update vendor database, prepare invoices, and customer returns
• Checked vendor packing slips and vendor invoices for accuracy, prepared them for submittal for payment to Accounts Payable Department
• Assisted customers, vendors, and co-workers
• Answered telephones and was responsible for all receptionist duties
• Maintained and ordered all office supplies, filed, copied, faxed, and distributed mail

Confidential,Rockaway, New Jersey 9/07-2/09
Sales/Product Administrative Assistant

• Used internal software to prepare Purchase Orders, submit to vendors, and follow up on receipt and accuracy
• Used Microsoft Excel to manipulate information on bill of material from customers, get product pricing information, manipulate completed information back onto the bill of material for Sales Department to bid the job
• Used Microsoft Outlook to manage calendar and e-mail
• Contacted vendors to expedite product
• Used internal software and Microsoft Excel to prepare and distribute to vendors weekly expedite reports and to complete weekly expedite reports for customers
• Assisted vendors and co-workers, filed, copied, and faxed

Confidential, New Jersey 3/06-9/07
HVAC Customer Service Manager

• Managed and ensured smooth operations of the Customer Service Department
• Suggested and implemented procedural changes
• Troubleshot and solved customer issues and problems
• Worked with the Parts Department to troubleshoot and solve customer equipment problems
• Troubleshot and solved service call scheduling conflicts with the Dispatcher
• Used a Motorola Nextel cell phone/walkie-talkie to communicate, dispatch, and assist Technicians
• Assisted co-workers
• Used Timberline 9.1 to prepare and generate Work Orders, and all final Invoices
• Collected on overdue accounts
• Used Microsoft Excel and Microsoft Word to prepare Commercial Preventive Maintenance Agreement proposals, correspondence, and memos, filed, copied, and faxed

Confidential,New Jersey 7/04-3/06
HVAC Administrative Assistant

• Used Timberline 9.1 to prepare and generate Invoices, Purchase Orders, Work Orders, Deposits, maintain client and vendor database, and run daily and weekly reports
• Used Motorola Nextel cell phone/walkie-talkie to communicate with and assist Technicians
• Answered telephone and was responsible for all receptionist duties
• Collected on overdue accounts
• Assisted customers, co-workers, vendors, and in-house Technicians
• Maintained and ordered all office supplies, filed, copied, faxed, opened and distributed mail

Confidential,Florham Park, New Jersey 10/00-7/04
Corporate Law Legal Assistant

• Assisted one named partner with daily legal administration, which included using WordPerfect to prepare correspondence, various corporate and employment agreements, as well as other related legal materials
• Transcribed tapes using a Dictaphone
• Answered telephone
• Assisted clients and co-workers
• Opened and maintained client files, prepared monthly client invoices, filed, copied, and faxed

Confidential,Parsippany, New Jersey 2/93-10/00
Defense Labor Litigation Legal Assistant

• Assisted one partner and one associate with daily legal and office administration, which included using Microsoft Word to prepare correspondence, Briefs, Orders, Answers, Interrogatories, and other related legal material, and the design and preparation of employment manuals
• Transcribed tapes using a Dictaphone
• Answered telephones and was responsible for all receptionist duties
• Assisted clients and co-workers
• Opened and maintained client files, prepared monthly client invoices
• Updated and maintained law library
• Troubleshot all office equipment
• Maintained and ordered all office supplies, filed, copied, and faxed

Confidential,Morristown, New Jersey 5/87-2/93
Matrimonial and Corporate Litigation Legal Assistant

• Assisted one partner and one associate with daily legal administration, which included using Microsoft Word to prepare correspondence, Briefs, Orders, Answers, Interrogatories, and other related legal material
• Answered telephone
• Assisted clients and co-workers
• Transcribed tapes using a Dictaphone
• Opened and maintained client files, prepared monthly client invoices, filed, copied, and faxed
• Relieved receptionist using the NEC Dterm Series II Switchboard System and the Meritor HX Switchboard System.