SUMMARY:

Programmer/Analyst with extensive IT experience including programming, systems analysis, design, production support, troubleshooting, and technical support. A strong team player with a high level of flexibility and continuous learner as demonstrated by the variety of projects and functions supported.

TECHNICAL SKILLS:

MVS: COBOL, DB2, JCL, TSO/ISPF, REXX, ISPF Dialog Manager, CLIST, IBM UtilitiesSYNCSORT, FILEAID, PL/1, IMS, ZEKE, PANVALET, LIBRARIAN, CICS

Microsoft: Word, Excel, PowerPoint, Outlook

EXPERIENCE:

Confidential, Princeton, NJ

Field Assistant

Responsibilities:

• Reviewed expense reports submitted by field personnel for completeness. Contacted the field personnel to obtain missing information (receipts, hotel, gas, meals, etc.).
• Responsible for tracking Visa gift cards that the field personnel on location distributed to survey respondents. Maintained gift card inventory in Excel spreadsheet.

Confidential, Whitehouse, NJ

Programmer/Analyst - Confidential

Responsibilities:

• Designed, coded and unit tested Cobol/DB2/IMS programs that read the IMS database and wrote the tag names and variable data to a file processed by Documerge to produce the printed policy forms for the commercial policy system. Approx. 800 to 1000 policies processed each night.
• Interfaced with Business Analysts, Print team members, Forms Services team, Confidential team members, datacenter helpdesk, Business Services and QSS team members to get clarifications and resolve issues with requirements, production and quality control.
• Developed Technical Requirements as the Print Subject Matter Expert (SME) for the updates needed to be made to the Print and/or Disclosure systems based on the Business Requirements.
• Technical Lead for several work requests which required compiling the Technical Requirements from SMEs of the other areas of the commercial insurance system, conducting Technical Requirement review meetings and writing Integration test cases.
• Provided on-call support for production Print and Disclosure jobs.
• Resolved production issues and QSS defects for Print and Disclosure.
• Independently supported a Disclosure system that sent notices to policy holders to inform them of policy changes. Designed, coded and unit tested Cobol/DB2 programs. Wrote Technical Requirements for the updates.
• Independently designed, coded and implemented an Automated Daily Check system to monitor batch Print jobs that ran overnight and sent an email with the status of the jobs to the Print Confidential team.

Confidential, Princeton, NJ

Programmer/Analyst

Responsibilities:

• Designed and coded programs for a UAT migration system written in REXX, DB2, ISPF (panels, tables, skeletons, etc.), COBOL, and CLIST.
• Designed and coded an automated process as part of the UAT migration system to run a JCL scan against all JCL and Proc elements migrated to QA.
• Provided support for users of the UAT migration system; developed a user guide.
• Developed a training presentation on the UAT migration system and held training sessions for approximately 25 developers each session.

Confidential, Brunswick, NJ

Programmer/Analyst/Project Leader - Confidential

Responsibilities:

• Provided 24/7 production support, analysis, design, spec Confidential, coding, and testing for the call detail processing system that processed up to 300 million records per day and consisted of 35 to 40 hourly and daily programs and jobs
• Saved the company $190,000 per year by redesigning, coding, and testing the call detail processing system to merge 12 files created by the daily process into the hourly process
• Point of contact and recognized Subject Matter Expert for investigating and resolving questions regarding data received in customers’ feeds
• Involved in testing a project to rewrite the daily call detail process from MVS into UNIX; tested the new system in the UNIX environment
• Developed test plans and verified results for the call detail processing system for MVS cost reduction and Y2K compliance initiatives

Programmer/Analyst

Confidential

Responsibilities:

• Developed and maintained batch and online programs for a call detail processing system and various tracking and monitoring systems that were used by the National Control Center that managed 300 million call detail records per day
• Updated WEB Pages using HTML as a member of the district WEB Page Team
• Managed Disaster Recovery, Installation and Inter System Test
• Researched and documented new features of COBOL II and distributed the information to developers.

Programmer/Analyst - Technical Support

Confidential

Responsibilities:

• Developed and maintained a system that allowed the Bill Print Center to more easily make revisions and reprint individual bills; developed and maintained user documentation and oversaw the installation; trained onsite workforce
• Developed monthly Call Detail and Executive Summary Reports for business customers, reporting details and summary of their call usage
• Researched and documented new features of PL/1 Version 2 and distributed the information to developers
• Developed and maintained online screens and tools used by developers to resolve production issues
• Supported common code modules written in PL/1, COBOL and Assembler such as date conversion routines, and data base dump and load programs to assist developers in downloading and loading IMS data bases