SUMMARY:

• Recent graduate with a Bachelor of Business Administration degree with a major in Business Analytics, plus 22 years as an administrative support professional within big and small companies. Strong with Excel, Word, PowerPoint and Adobe.
• Skills include analytical thinking, creative problem solving, excellent written and oral communication skills and the ability to work within a team environment.
• Able to apply exceptional customer service concepts to improve end user support.
• Eager and fast learner that’s seeking a position in which I can utilize my analytics degree.

SKILLS:

• Microsoft Office Suite
• Adobe Reader
• Microsoft Access
• SQL Server
• Statistica
• Rapid Miner
• R Programming
• Gapminder
• Database Management
• Analytics and Research
• AviMark and Cornerstone
• CentreSuite
• OneSite
• Tax Credit Programs
• Account Receivables
• Light Bookkeeping
• Customer Relations
• Debt Collections
• Record Keeping
• Shipping and Receiving
• Data entry
• Train/Supervise Staff
• Appointment Scheduling
• Medical Record Mgmt.

WORK HISTORY:

File Clerk

Confidential

Responsibilities:

• Improved efficiency of administrative office by streamlining physical and digital file systems using Adobe and organizing them within SharePoint.
• Manage excel spreadsheets and maintain data currency to ensure accurate data availability for managers and decision makers.
• Create and maintain employee files while handling confidential documents.
• Assist the owner with various projects such as statistical analyzing, using MS excel and word.
• Keep track of office supply inventory.
• Proofread manuscripts.
• Accurately prepare bank deposits.

Student

Confidential, Little Rock

Responsibilities:

• Capstone Project: ran text analysis on the 6,400 Confidential emails that were hacked during the 2016 presidential campaign, using Statistica and Rapid Miner. Lead the development of deliverables, from product conception through the building and demonstration of the product, which was presented using PowerPoint.
• Extracted, collected, organized, analyzed and interpreted trends or patterns in complex data sets, using Excel, Statistica, R, Rapid Miner and Gapminder. Such projects included forecasting stocks, running regression models to determine what variables increase the value of a home and applying quantitative analysis to many of the projects.
• MS SQL and Access: applied star schema data modeling and design specific to data warehousing, ran reports with SSRS and SQL queries, and performed data mining.
• Performed assignments of translating business requirements into technical design specifications using Visio to design ERD schema.
• Created PowerPoints and presented them in a way that simplifies the complex.
• Worked with multiple teams on different projects, at the same time.

Administrative Assistant

Confidential

Responsibilities:

• Created and distributed multiple weekly/monthly tracking reports and spreadsheets for 52 apartment communities, while applying LIHTC laws and rules.
• Reviewed and processed expense reports for multiple managers.
• Maintained inventory data for all 52 apartment communities.
• Professionally interacted with every community and regional manager via phone and email.
• Booked hotel reservations for numerous managers.
• Adequately processed/delivered mail.
• Answered multiple phone lines, maintaining professionalism and handling disputes when necessary.

Administrative Assistant and Customer Service Representative

Confidential

Responsibilities:

• Executed monthly past - due statements.
• Processed cancellations and reinstatements of insurance policies within different states while applying set guidelines.
• Created and maintained excel spreadsheet to track the number of cancellations and reinstatements per policy.
• Generated policies while meeting a quota of 50 per week.
• Verified data integrity and accuracy.
• Answered multiple phone lines, while maintaining professionalism.
• Interacted with agents and underwriters via phone and email.
• Keyed requested endorsements.
• Maintained current information on brokers and individual policies.

Customer Service Representative and Data Entry Clerk

Confidential

Responsibilities:

• Handled inbound and outbound calls with a high level of customer service.
• Processed credit card payments over the phone.
• Entered multiple types of applications into the database.
• Updated numerous credit card accounts with address changes and credit line increases/decreases.
• Assisted numerous customers with their credit card accounts daily.
• Processed product transfers.
• Maintained excel spreadsheet of closed accounts.
• Created, printed and mailed out letters to customers.
• Communicated daily with bank employees via phone, email and facsimile.

Veterinary Assistant

Confidential

Responsibilities:

• Properly filled out medical charts.
• Answered phones and scheduled appointments, while following HIPPA.
• Created and developed radiographs, performed blood draws, urine analysis’, completed blood counts, serum chemistries and other laboratory procedures.
• Took the TPR and history of each patient.
• Assisted the veterinarian in multiple surgical procedures.
• Administered post-op care to the patients.
• Administered appropriate medicine(s) to the patients.
• Accountable for the maintenance of the anesthesia machines.
• Performed dentals on felines, canines and ferrets.