SUMMARY:

• Experienced professional with administrative, supervisory, clinical and program management expertise.
• With over 5 years direct experience administrating over multiple community - based programs, overseeing multiple direct line staff, volunteers and utilizing data tools to track pattern of progress with patrons and in programming.
• With over 5 years experience addressing systemic issues, building community partnerships, providing professional and clinical guidance to address service and organizational barriers to change.

COMPUTER SKILLS:

Proficiencies: MS Office; Spread Sheet, PowerPoint, Microsoft Access, Quick Book, Excel, Goggle Docs

EXPERIENCE:

Confidential, Greensboro, North Carolina

Shelter Director

Responsibilities:

• Revise and oversee policies and procedures for the shelter to accomplish a therapeutic objective.
• Maintain and ensure housing rights of all within the shelter by supervise staff, security, volunteers, interns and evaluating resident length of stay and oversee to resident placement and shelter life.
• Implement an ongoing orientation program for shelter clients to effectively communicate the operating procedures
• Direct the collection and inputting of data necessary for documenting basic shelter intake and exit activities in NC Homeless Management Information System by shelter shift leads, monitors and the administrative assistant
• Maintain knowledge and understanding of Housing First and Rapid Re-Housing strategies and Fair Housing rules and requirements
• With the Management Team, identify needs for professional development and training of shelter staff members and develop a plan and schedule for ongoing staff development.
• Train shelter & resource center staff to handle problems as they arise but when additional assistance is needed, help to manage difficult situations using de-escalation, problem solving and conflict resolution skills, drawing in the Clinical Personnel and appropriate case management staff as needed.
• Conduct administrative functions, external requests, and monthly/yearly reports, correspondence, scheduling, time keeping, responding to complaints, conducting investigations, inspections, reviews and update safety procedures and other essential documentation.
• Provide oversight of the Shelter Staff, Case Manager, Security, Volunteers, Guests, Winter Shelter Staff, Steven Ministers and Professional Volunteers daily.
• Develop Community plans with outside entities as necessary to facilitate Medical and Social Services for clients.
• Conduct monthly meetings to address and identify issues affecting the functioning or multiple shelter and problems solving how to address the multiline issues.
• Manage and Director Services during the winter at multiple community sites to assist with additional Shelter.
• Attend community functions and serves as a Liaison/speaker on behalf of GUM
• Demonstrate support with empathy and in a way that offers motivation while maintaining professional client/staff boundaries and high ethical standards.
• Manage sensitive and confidential information in a professional manner.
• From time to time, speak publicly in the community to make others aware of the work done at GUM.

Confidential, Greensboro, North Carolina

Program Director

Responsibilities:

• Provide administrative supervision through weekly supervisions, monthly reporting, handling Utilization Reviews, scheduling,, time keeping, conducting investigations, and reviewing safety procedures and other essential functions.
• Educate team members on client diagnosis, assessment needs, documentation and treatment modalities as well as types of therapeutic interventions to use with individuals and families dealing with mental health and addictions.
• Provided Education and Updates on Service Definitions to provide ongoing services to individuals and families
• Utilize clinical expertise and knowledge to advise team members on special populations and complex cases.
• Facilitate over child and family team meetings, treatment team meetings and medical utilization reviews.
• Monitor clinical interventions and strategies while linking and coordinating treatment service based on clinical necessity.
• Maintain charting documentation and complete documentation for Managed Care organizations.

Confidential, Halifax, Virginia

Advisor/Consultant

Responsibilities:

• Conduct family groups and team groups to address psycho-somatic family issues and to assist individuals with building change.
• Collaborated with clinical and non-clinical team members to maintain cases, programming and documentation.
• Promote individual and Family well-being through interval planned interaction.
• Conduct workshops, seminars, and other presentations to student, faculty, employer, and alumni groups
• Supervised groups, Organized community functions and conducted Crisis Intervention Plans
• Managed three small community clubs to assist adolescence with identifying self-management skills, budgeting, service experience and existential development.
• Provide services to treat dual diagnosed individuals with persistent mental illness on acute episode prevention.
• Identify and establish continuing community support groups and services.
• Identify the nature of any emotional disturbance and address to help toward community integration and family reunification