Help desk Resume Mechanicsburg, PA - Hire IT People

COMPUTER SOFTWARE SUPPORT INCLUDES:

Setting - up home networks and/or adding a computer to an existing network
Troubleshooting/repairing networks (computer crash, lock-up, unusual slowness, or Internet connectivity problems)
Firewall support
Configuring adapters for desktops, gaming consoles, media devices, etc.
Remedy proficiency and VOIP systems
Calix, Citrix, Adtran, Stinger, AFC Entrisphere proficiency

TECHNICAL SKILLS:

Hardware: IBM 3270, Adtran, Calix, AFC, Marconi, Litespan, MVS/ESA, IBM PC, MAC, hubs, routers, switches, bridges, servers - intranet/internet, client machines, HP printers.

Software: Citrix, Remedy, Ensemble, Cobol, Cobol II, CICS, DB2/SQL, C, Visual Basic 4.0, MVS/JCL, TSO/ISPF.MS/DOS, Windows (all versions) Workstation-Server/2000, Active Directory, MAC OS, Chrome OS, VSAM, IDCAMS, Microfocus Cobol/CICS, SYNCSORT, Microsoft Office/Exchange, Avaya

Concepts: Network maintenance and administration, WAN Topology with structured programming design and techniques, problem analysis and maintenance/debugging in batch, Internet connection maintenance, on-line and relational database applications, hardware/software problem-solving.

Experience: Network topology - WAN provisioning. structuring, setup, and maintenance, POTSVOIP, TCP/IP configurations proficiency, hardware/software installations and troubleshooting, server setup and maintenance, router/switch configurations and maintenance, printer configurations, installation and network administration, LAN/WAN proficiency. Citrix and Remedy as well.

EMPLOYMENT HISTORY:

Confidential, Mechanicsburg, PA

Help desk

Responsibilities:

Browser support and troubleshooting
Oracle Database and password recovery
Assisting users with hardware, software, and web functionality/Issues
Troubleshooting software issues specific to the industry
Enter Help Desk Tickets, resolve tickets, and route tickets to the appropriate IT support team or resource for resolution
Answer any questions users may have in regard to Hardware, software, or web portals

Confidential, Newville, PA

Technical Specialist

Responsibilities:

Windows and Chromebook laptop repair
OS troubleshooting (Windows 7 - Windows 10, Chrome-OS)
MS Office, Active directory, Google Administration
Desktop building and new user setups
Group Policy management
Windows Mutlipoint server
Smartboard setups
System center configuration management
Assess maintenance and ticketing
Active Directory
TCP/IP Configurations
System imaging
System administration
Break/fix
Printer maintenance and troubleshooting
Clearances: Act 151 Child abuse history, Act 34 PA State Criminal History
Cont. Act 114 Federal Criminal History and Act 168 PA Dept of Education

Confidential, Carlisle, PA

Technical support lead

Responsibilities:

Sync troubleshooting
Active Directory
Group Policy management
TCP/IP configuration and troubleshooting
DSLAM and REDBACK provisioning
OS troubleshooting (Windows 95 - Windows 8, MAC OS 9-0SX)
MS Office, advanced networking
PC and peripheral troubleshooting
RescueIT is advanced troubleshooting and problem solving involving.
Installation/troubleshooting of printers, scanners, cameras, MP3 players, video/sound cards and networking equipment.
PC tune up and advanced virus and malware troubleshooting/removal
Bonded, VDSL, Fiber and BVDSL troubleshooting
Break/fix
VOIP
Video and phone support
System imaging
Vmware
Avaya

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Help Desk Resume

Mechanicsburg, PA

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