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Help Desk Resume

Mechanicsburg, PA

COMPUTER SOFTWARE SUPPORT INCLUDES:

  • Setting - up home networks and/or adding a computer to an existing network
  • Troubleshooting/repairing networks (computer crash, lock-up, unusual slowness, or Internet connectivity problems)
  • Firewall support
  • Configuring adapters for desktops, gaming consoles, media devices, etc.
  • Remedy proficiency and VOIP systems
  • Calix, Citrix, Adtran, Stinger, AFC Entrisphere proficiency

TECHNICAL SKILLS:

Hardware: IBM 3270, Adtran, Calix, AFC, Marconi, Litespan, MVS/ESA, IBM PC, MAC, hubs, routers, switches, bridges, servers - intranet/internet, client machines, HP printers.

Software: Citrix, Remedy, Ensemble, Cobol, Cobol II, CICS, DB2/SQL, C, Visual Basic 4.0, MVS/JCL, TSO/ISPF.MS/DOS, Windows (all versions) Workstation-Server/2000, Active Directory, MAC OS, Chrome OS, VSAM, IDCAMS, Microfocus Cobol/CICS, SYNCSORT, Microsoft Office/Exchange, Avaya

Concepts: Network maintenance and administration, WAN Topology with structured programming design and techniques, problem analysis and maintenance/debugging in batch, Internet connection maintenance, on-line and relational database applications, hardware/software problem-solving.

Experience: Network topology - WAN provisioning. structuring, setup, and maintenance, POTSVOIP, TCP/IP configurations proficiency, hardware/software installations and troubleshooting, server setup and maintenance, router/switch configurations and maintenance, printer configurations, installation and network administration, LAN/WAN proficiency. Citrix and Remedy as well.

EMPLOYMENT HISTORY:

Confidential, Mechanicsburg, PA

Help desk

Responsibilities:

  • Browser support and troubleshooting
  • Oracle Database and password recovery
  • Assisting users with hardware, software, and web functionality/Issues
  • Troubleshooting software issues specific to the industry
  • Enter Help Desk Tickets, resolve tickets, and route tickets to the appropriate IT support team or resource for resolution
  • Answer any questions users may have in regard to Hardware, software, or web portals

Confidential, Newville, PA

Technical Specialist

Responsibilities:

  • Windows and Chromebook laptop repair
  • OS troubleshooting (Windows 7 - Windows 10, Chrome-OS)
  • MS Office, Active directory, Google Administration
  • Desktop building and new user setups
  • Group Policy management
  • Windows Mutlipoint server
  • Smartboard setups
  • System center configuration management
  • Assess maintenance and ticketing
  • Active Directory
  • TCP/IP Configurations
  • System imaging
  • System administration
  • Break/fix
  • Printer maintenance and troubleshooting
  • Clearances: Act 151 Child abuse history, Act 34 PA State Criminal History
  • Cont. Act 114 Federal Criminal History and Act 168 PA Dept of Education

Confidential, Carlisle, PA

Technical support lead

Responsibilities:

  • Sync troubleshooting
  • Active Directory
  • Group Policy management
  • TCP/IP configuration and troubleshooting
  • DSLAM and REDBACK provisioning
  • OS troubleshooting (Windows 95 - Windows 8, MAC OS 9-0SX)
  • MS Office, advanced networking
  • PC and peripheral troubleshooting
  • RescueIT is advanced troubleshooting and problem solving involving.
  • Installation/troubleshooting of printers, scanners, cameras, MP3 players, video/sound cards and networking equipment.
  • PC tune up and advanced virus and malware troubleshooting/removal
  • Bonded, VDSL, Fiber and BVDSL troubleshooting
  • Break/fix
  • VOIP
  • Video and phone support
  • System imaging
  • Vmware
  • Avaya

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