SUMMARY:

An IT Support Engineer with over 25 years total experience in Government, Aerospace, Medical, Finance, Broadcast and other industries. Experience covers a wide range of products & solutions including over 20 years in Microsoft Windows Server support.

KEY AREAS OF EXPERTISE INCLUDE:

• Sr. Windows Server Support Engineer
• Client Support for computer hardware & software
• Systems Installation, Administration, Deployment & Maintenance
• Facility IT Management
• Application Support
• Network & Systems Design, Monitoring & Security
• Backup & Disaster Recovery
• IT Project Management
• Systems Analysis
• Web Design & Administration
• IT Audit, Risk Assessment
• Security & Compliance

PLATFORM, SOFTWARE & HARDWARE EXPERIENCE:

Platforms: MS - DOS, OS/2, Windows Workstation & Server products 3.X, 95-2008, MS SBS 2003-2008, MS Active Directory, MS Sharepoint Administration, Red Hat Linux (Fedora & Enterprise), Debian Linux, Suse Linux, Apple Mac OS, UNIX & VAX/VMS. Novell, Appleshare, Citrix/Xen, VMware, Microsoft Hyper-V

Hardware: Wintel Platforms, IBM AS/400, OS/390, Compaq Proliant, HP RS & Netserver, IBM E-Server/Netfinity; NEC, Dell, Gateway, SAN/NAS products (IBM, HP, Compaq, Sun & proprietary), telecomm switch systems, Assorted “X” Brand Servers & Workstations. NC & CNC Systems, CAD/CAM systems.

Networking: Cisco Switches Routers, Firewalls, Sonicwall, HP Procurve Series, 3Com, IBM, Foundry Switches & Routers, DLink, Netgear, Linksys, Avocent, Other Firewalls, Routers, Switches & Hubs. 3Com Total Control RAS & VPN systems. CSU/DSU's, Bridges and other related networking equipment.

Security/Anti Virus: McAfee Enterprise & PC products, Norton Enterprise & PC products, Sonicwall Systems, Juniper, Xwall Security products, Cisco firewall & security products.

Telecom: Cisco & Polycom SIP/VOIP Hardware. Cloud based VOIP Systems from Various Vendors (Cbeyond, Five9, IP5280, other)

Monitoring & Tools: What’sUp Gold, Kaseya, SolarWinds, Maxview, Netscout,, HP Openview, Wireshark, Ethersnoop, Ethereal, Visio, Smartdraw, Other…

Scripting: Perlscript, Javascript, VBscript,TCL, Windows PowerShell, Korn, DOS Batch

Languages/Web Utilities: Visual Basic, Java, Active-X, Visual C++ and Visual J++, HTML, Sharepoint, ColdFusion, NetObjects Fusion.

Backup/DR Solutions: IBM Tivoli (ADSM) backup/recovery system, Veritas Netbackup (Datacenter), Veritas (Symantec) BackupExec, Bakbone (Netvault), various other solutions. ADIC Tape Libraries, IBM Disk & Tape Libraries, Quantum, other…

General Software: , Microsoft Office, Lotus SmartSuite, Lotus Notes/Domino, Microsoft Exchange, Apache Webserver, Microsoft IIS, PageMaker, WordPerfect, Adobe PhotoShop, Corel Draw, Microsoft Access, Filemaker Pro, DBASE III/IV, Lotus Approach, Paradox, SQL Server. ORACLE.

Messaging Systems: MS Exchange, Lotus Notes, Good Technologies, Blackberry Systems, Thunderbird, Pegasus, Eudora.

Healthcare: Healthland EMR, HIPPA & HL& Compliance products

EXPERIENCE:

Confidential

IT Operations Manager

Responsibilities:

• Manage the day-to-day operations of multiple Data Centers
• Manage relationships with IT Partners
• Handle IT Ticketing, performing & assigning issues and seeing them all through to resolution
• Handle issues for the internal and customer based systems
• Manage hundreds of Windows based servers in both Physical & VM environments (Vmware & Hyper-V)
• Manage multiple Firewalls (Sonicwall & OpenVPN) and network equipment located at dual Data Centers

Confidential

Systems Engineer

Responsibilities:

• HP Autonomy Solution Provider (HPCA)
• Data & Email Archiving
• Data Backup and Recovery eDiscovery Solutions

Confidential

IT consultant & onsite Service Engineer

Responsibilities:

• New systems installation - Installation of new Server, Workstation, Laptop, printing, scanning, etc. hardware for a wide variety of business types
• Network hardware installation & support - Installation of new routers, firewalls, switches & wireless systems
• Systems support - Troubleshoot issues related to computer hardware or software and resolve these issues for end user clients
• Software installation & support - Installation & setup of all types of software products.
• Virus & Malware removal using a variety of tools
• Microsoft SBS Server installation & support - New system & Migration services
• Web systems consulting - Web Hosting setup, Basic business Website setup, SharePoint setup

Confidential

Sr. Systems Administrator

Responsibilities:

• Responsible for the end-to-end administration of Windows Server Systems and all software products on those servers in both hardware and virtual environments, VMware (about 60% VMware, 40% Physical at that time) located at various Data Centers throughout the USA.
• Primary support engineer for internal Microsoft Sharepoint sites in LMCO Confidential including administration of MS SQL Servers handling the databases
• Primary support engineer for internal Windows based IIS Web servers and site administration
• Day-to-day tier 2/3 end user support for both standard and non-standard applications on Windows 7 & XP laptops/Desktops. Apps included Microsoft Exchange, Office Apps, Custom Web applications for Confidential
• Active Directory support role including setup of OU structure for specific organizations within Confidential and Move/Add/Change activities for end users
• Data Center Migration Team Specialist. In this role I support the migration of servers & services from internal facilities to LMCO Data Center locations. This includes pre-planning, migration day activities and post migration support.
• Microsoft SQL Administration (2000-2008 R2) plus SQL DBA duties
• Day-to-day administration duties, upgrades/updates, ticket resolution (Remedy) of server related incidents
• Creation & completion of Change Management issues and responsible for making these changes
• Backup & Restore of files for clients

Confidential

Security Analyst/Systems & Network Engineer

Responsibilities:

• One Primary role of Confidential is to perform IT Risk, Security, HIPAA & Meaningful Use Compliance Assessments/Audits for the medical industry. Work entails both the evaluation & risk analysis of the IT Infrastructure of these medical practices as well as Mitigation/Consulting Services, such as installation of new equipment, working with Vendors to improve Security, etc...
• Training services on Windows 2003, 2008 server & various Firewall setup & operation & hardening against intrusion
• Project & process management for all projects I am assigned to work

Confidential

Responsibilities:

• Initial project was to perform a migration from the existing NT 4 environment to a 2008 R2 Server environment and Setup of Active Directory and associated applications (Office, Exchange, Project)
• Project management for the migration from Win4.x to Win 2008 R2 AD
• Built initial Active Directory and migrated all users to this new environment
• Build Servers (HP Proliant DL360, DL380 Series) for deployment in their Data Center
• Installed Sonicwall NSA series firewalls to replace older Checkpoint firewalls
• Replaced & Managed Cisco & HP Networking components
• Analysis of current environment and make recommendations for further improvements & updates
• Setup of Xen/Citrix Virtual Server environment for the deployment of EMR System at the medical center facilities. This included a full deployment of Windows based Tablet & Handheld computing devices for the medical staff for their primary outpatient clinic
• Working towards HIPPA & Meaningful Use Compliance for SPRHC
• Installation & configuration of new systems, servers & network equipment
• Support of all end users throughout medical facilities on any IT related issues. This included standard & non-standard apps. Email, Office & all Medical practice software products
• Installation of Network Equipment, specifically Cisco Routers, Switches, Firewalls & Sonicwall NSA Series Firewalls
• Software Installation, Support & Upgrades including O/S and Applications for all end users. This included Microsoft Office, Exchange, Healthland EHR and other medical related software products
• Provide Risk & Systems Analysis, making written recommendations for systems improvements
• Backup & Disaster Recovery planning & implementation
• Provide support for various Hospital equipment computer systems. CT Scanners, Xray Systems, Lab systems, etc
• IT Consultant to suggest, plan & implement new IT Solutions.
• Participate in the strategic planning of ongoing IT activities including projects & maintenance type work
• Installed & managed the VMware/Citrix environment for multiple clients as well as internal applications

Confidential

Senior IT Specialist

Responsibilities:

• Installation & configuration of new systems, servers, desktops, network, printer equipment
• Software Installation, Support & Upgrades including O/S and Applications.
• Provide Detailed Documentation of all work performed at each location. This includes System & Network diagram updates, updated installation documents, updated operational documents.
• On-Call 24x7 as required.

Confidential, Castle Rock, CO

Network Software Systems Engineer

Responsibilities:

• Installation, Configuration & Support of the Maxview Network Monitoring System in both a Linux & Windows system environment. Over 500 RedHat Enterprise Linux & Windows 2000/2003 based systems were deployed throughout the USA. Linux & Windows based Servers & Workstations were deployed at the 5 primary & 5 backup control sites.
• In charge of all onsite activities for Confidential including process & project management of the for deployment of new code, new equipment or other items at all Confidential facilities
• Helped maintain a Network comprised of Cisco Switches & Routers, Tandberg Encoders/Decoders, Evertz MVP’s, Radyne Mods/Demods and various other vendor network gear
• Installation of all associated hardware & software on which these applications reside.
• Assisted in the building of 2 new Primary, 2 Backup Confidential Broadcast Facilities in Arizona & Minnesota. These Facilities house hundreds of Servers, Routers, Switches & Video Transport Devices all of which are added to the global network scheme.
• Due to the constant expansion of DTV, there were new Satellite transmission buildings being built on a regular basis. Part of my tasks was to help install new equipment, set it up on the network, work with the other departments (Facilities, Broadcast Ops, NOC Ops, etc...) in bringing new equipment online and tested through to ‘Go-Live’ status.
• Installation, Service & support on Dell & HP, Linux based (Redhat Enterprise & Debian), machines & Windows 2xxx Servers & Workstations.
• Interface Maxview, NMS with Confidential ’s diverse network environment assisting DTV Engineers on how to correctly interface this product into their network & systems infrastructure. This includes monitoring & control all Satellite control systems, Head End systems, Set-Top systems.
• Maintenance & updates of LDAP & MYSQL databases for all equipment & objects located through Confidential ’s network.
• Consultant for the design & implementation of new ways that Confidential Software products can provide value to the customers operations
• Create network & system documentation for installation, testing & support of all affected systems
• Backup/Recovery of Confidential Servers & Systems at Confidential locations using a variety of tools (Netvault, SAN, Replication, etc…)
• On Call in Support of a 24x7 NOC at Confidential .

IT Consultant

Confidential, Denver, CO

Responsibilities:

• Selection, Installation, Configuration & Support of Microsoft Servers (NT2000/2003), Linux & Apple based Servers & Workstations (Mac OSX, Xserve)
• Installation & Support of all types of Network hardware; Cisco, Juniper, Sonicwall, HP, Netgear, Linksys and others
• Installation & support of Microsoft Server & Client based applications including Small Business Server
• Application Support for both standardized & custom software applications
• IT Move Specialist. I would assist companies in the selection of Space that meets their IT Requirements, provide the Project Management during the move process, assist in the actual move of equipment from one location to the next, assist users at the new location with issues that arise post-move.
• Installation and configuration of VMware & Citrix based solutions per customers specific needs
• Selection, Installation & Configuration of Network Infrastructure both wireless & wired
• Firewall & Security Installation, Setup & Support
• Website Design, Creation & Maintenance
• Project & Process Management
• Anti-virus, Anti-spam software setup & configuration
• Security configuration designed for type & size of business
• Support of all kinds of computer Hardware, Software & Network systems