Customer Engineer Resume San Antonio, TX - Hire IT People

KEY SKILLS AND COMPETENCIES:

Proficient in Microsoft Office: Word, Excel, Outlook, and PowerPoint.
Proficient in Operating Systems: Windows XP, Windows Vista, Windows 7and 8, Windows Server 2003 and Apple OSX.
Thorough understanding of computer and networking concepts.
Willing to work flexible schedules / shifts.

AREAS OF EXPERTISE:

Diagnostics & System Backup New Installations & Support Firewalls & Security
Hardware Exposure Active Directory Groups, Users and Organizational units Windows User Rights & Permissions Network Topology & LAN Infrastructure

EXPERIENCE:

Customer Engineer

Confidential, San Antonio, TX

Responsibilities:

Responsible for troubleshooting of networking equipment (Cisco Routers and Switches) across multiple sites
Operated in complex, highly secure environments and interact with the technology domain experts to resolve Network faults.
Answered technical and professional queries regarding ATM systems.
Accountable for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management
Managed a Team of 3 covering San Antonio and surrounding municipalities.

Field Service Technician

Confidential, Laredo, TX

Responsibilities:

Supervise and process 25 tickets weekly while following all guidelines and protocols.
Utilize system analysis to perform troubleshooting for copier systems, network connectivity, and proprietary applications.
Document key terms during weekly team meetings.
Maintain inventory and prepare records and reports accurately.
Manage monthly $3K for M&O budget and spending limit.

IT Help Desk Representative

Confidential, West Palm Beach, FL

Responsibilities:

Support the main office and 3 satellite locations with 5,000+ users.
Provide computer help desk support remotely using System Center 2012 R2 Configuration Manager.
Assisted clients with password recovery.
Provide technical assistance for incoming queries related to computer systems, software, and hardware.

IT Specialist

Confidential, Belle Glade, FL

Responsibilities:

Troubleshoot network drive and shared folders issues.
Interact with faculty and staff to provide timely responses to requests.
Manage monthly budget and spending limit.
Manage Workgroup consisting of two locations and 25 end users, including providing remote computer help desk support.
Create Domain (Active Directory), adding client’s computers to domain, creating users, and mapping network drives.
Setup and organize ( Confidential ) Electronic Medical Records System, install network printers and ensure proper printer configurations.
Performed Data Recovery