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It Support Specialist Resume

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Cambriddge, MA

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TECHNICAL SKILLS:

Operating Systems: Macintosh OS 6.0 - 9.x/10.9.x - Mac OS X Server AppleShare IP 6/6.x - Windows 3x/95/98/Nt/2000/XP/Win7/2003-2008 Server Palm OS /Pocket PC/Windows Mobile/Blackberry/IOS /Android.

Hardware: Macintosh 603/604/G3/G4/G5/Intel Workstations and Servers, Intel Based Systems, Amd Atholon Based Systems, Apple Airport Wireless, Palm based PDA’s, Macintosh PowerBook g3/g4/iBook/MacBook Pro and Air, Intel Based portables. iPhone and iPad.

Trainings: Apple Server Technician, Apple Desktop Tech, Novell Administrator, GroupWise Administrator, iPad Enterprise Technician, Microsoft Systems Training, iPad Deployment and Management.

Hardware used/supported: Dell, HP, Apple Desktop and Laptop Computers. Compaq, Apple and HP servers. HP, Xerox and Canon Networked Printers. Epson Desktop Inkjet Printers. Xerox and HP Scanners. Cisco switches.

PROFESSIONAL EXPERIENCE:

Confidential, Cambriddge, MA

IT Support Specialist

Responsibilities:

  • Image Macintosh computers for new hires and user upgrades
  • Support Macintosh computers on an Active Directory network environment
  • AV Support and Setup
  • L1 and L2 Desktop support for user base of 300.

Confidential, Bedford, MA

IT Support Specialist

Responsibilities:

  • Monitor ticketing system for user issues.
  • Create and install images for Macintosh based systems.
  • Support user base consisting of 95% Macintosh users and 5% Windows users.
  • First line of desktop support for local and remote employees.

Confidential, Boston, MA

IT Support Specialist

Responsibilities:

  • Support local and remote users with technical issues on Macintosh computers.
  • Configure clinical accounts on EMR system.
  • Create and provide support for accounts on electronic prescribing system including EPCS identity proofing for providers.
  • Image Macintosh computers utilizing the Casper system.

Confidential, Boston, MA

Technical Support Specialist

Responsibilities:

  • Daily desktop support to vascular trials lab.
  • Creation of images for Macintosh desktops and laptops.
  • Support of iPhones and iPads.
  • Support research user community with non-Partners laptops and desktops.
  • Work with Confidential security to ensure proper encryption and decryption of personal user computers using McAfee Endpoint.
  • Desktop support of Macintosh computers.

Confidential, Newton, MA

Senior Technical Analyst

Responsibilities:

  • Hands on technical support of two separate school buildings consisting of:
  • 200 desktop computers - 50% Windows 7 / 40% Windows XP / 10% Mac.
  • 100 Laptop computers.
  • 150 iPads.
  • 10 Windows based servers.
  • Create and monitor daily/weekly backups using backup-exec.
  • Creating/configuration Mac images for OSX users.
  • Creation/configuration of IOS images.
  • Coordinated the migration of Windows XP to 7 projects.
  • New user creation in active directory and exchange.
  • Sole point of contact for all technical support.
  • Creation of standard desktop/laptop images utilizing Microsoft MDT Server.
  • Responsible for all technology purchasing, recommendations and software licensing.

Confidential, Boston/Cambridge, MA

Sr. IT Support Analyst

Responsibilities:

  • Support locations consisting of 135 Windows XP/7, 10 Macintosh users and 13 Windows based servers.
  • Coordinated the migration of Windows XP to 7 projects.
  • Creation and editing of custom Mac images for OSX users.
  • Create and manage user accounts using Active Directory.
  • Management of File, Print, and Backup servers. Creation of computer images and applying images using Ghost imaging.
  • Setup and image new/replacement desktops and laptops.
  • Daily backups of data using BackupExec and CommVault on LTO tape libraries.

Desktop Support

Confidential

Responsibilities:

  • User base consisted of 50/50 Mac OSX and Windows Based PC.
  • Creation of yearly IT Budget.
  • Integrate Windows 2000/XP computers on a Macintosh network.
  • Perform daily server backups using Retrospect server.
  • Maintain and administer font reserve server for creative department.

Confidential, Cambridge, MA

Network Administrator/Macintosh technician

Responsibilities:

  • Manage cross-platform network.
  • Manage and update corporate web site hosted on Solaris and Mac OS-X servers.
  • Macintosh and PC desktop, laptop hardware and software support, purchases, upgrades and installation.
  • Administer QuickTime Streaming Server under OS-X Server.
  • Implement and maintain Apple Airport wireless network.
  • Create and manage user accounts in Novell.
  • Manage and configure Macintosh workstations on a Novell based network.
  • Setup projectors and assist with AV presentations as needed.
  • Assist with creation of multimedia presentations.
  • Manage and hire/terminate IT contractors as needed.

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