Production Support Specialist Resume

SUMMARY:

A strong background in both software and hardware troubleshooting along with enterprise network infrastructure management experience.
Consistently recognized for prompt, thorough, and reliable job performance.
Quickly able learn and master new technology.
Self - starter with a desire to discover and solve problems independently.

SKILLS:

Proficient in hardware installation and troubleshooting
Experienced in installing and maintaining computers using Windows Server, Mac OS, and Linux
Studied and worked in several scripting and programming languages including SQL, Visual Basic, C++, Python
Managed workstations and network based applications in multiple environments such as Novell Zenworks and Microsoft SCCM
Personal knowledge with using virtualization technology through VMWare
Able to manage mass storage through RAID and JBOD technologies
Able to write and deploy group policy through Microsoft’s Active Directory
Experienced in Exchange mail environments from 2010 up to Office 365
Able to troubleshoot network related issues through advanced understanding of DHCP/DNS routing
MDM experience using FileWave software suite

PREVIOUS WORK EXPERIENCE:

Production Support Specialist

Confidential

Responsibilities:

Analyze financial data coming in through various sources to ensure accuracy.
Write SQL Scripts to automate data normalization to present a consistent experience through the in-house developed web application.
Write SQL jobs to generate reports on both server performance as well as customer data.
Tune database queries to ensure maximum efficiency.

Network Application Specialist

Confidential

Responsibilities:

Manage workstation imaging and application deployment through Zenworks and SCCM to all students and staff at Confidential .
Duties include gathering statistical use data from labs, building employee and lab images, planning large scale IT projects, deploying new software requests and updates remotely, and authoring SCCM scripts.

Helpdesk Technician

Confidential

Responsibilities:

Provide Tier 1 support for all students and Staff at Confidential in a kind and professional manner.
Duties include account management, internet troubleshooting and setup, basic software and hardware troubleshooting.