Knowledge Management Analyst Resume Minneapolis, MN - Hire IT People

SUMMARY:

Detail - oriented and collaborative writer and editor experienced in writing articles, training content, and procedural processes that increase individual usage and enhance process optimization.
With 8 years of experience in the financial industry, complemented by leadership skills and strengths in problem-solving to assess resource and tool usage, able to create materials which have promoted brand growth.
Through deadline-sensitive project management skills and on-going partnership with teams, have produced valuable content and established a reputation of enhancing publications.

AREAS OF EXPERTISE:

CAREER HISTORY:

Knowledge Management Analyst

Confidential, Minneapolis, MN

Responsibilities:

Wrote and edited policy and procedure materials for service department.
Developed simplified versions of training materials for field financial advisors.
Wrote 250+ reference articles that ranged from complex instructional procedures to policies regarding ownership changes.
Developed software navigational communication and updated all product changes.
Partnered with stakeholders in matching document development with changing business needs.
Nominated for 2017 Chairman’s Award; recognized for the development of a new departmental role.
History of success in process optimization and streamlining of communication.
Through use of analytical tools, have researched how individuals search for articles as well as frequency to optimize search.

Customer Contact Professional

Confidential, Minneapolis, MN

Responsibilities:

Provided knowledgeable financial service to clients and advisors via phone.
Maintained on-going knowledge of products and services.
Collaborated with internal teams to develop training and communication tools.
Created resource usage incentive to optimize processes. Promoted due to success in advancing systems.

Author

Confidential, Burnsville, MN

Responsibilities:

Wrote four educational books for youth audience.
Implemented new procedure for drafting of books through utilization of PowerPoint vs Word documents to best capture the final content including layout and graphics.
Due to success with mock ups, invited to participate in final photography and production of publication.

Service Specialist

Confidential, Maple Grove, MN

Responsibilities:

Provided support to advisors in answering complex financial questions regarding universal life products.
Developed training initiatives on processes and operational procedures which further advanced growth of the brand.