INTRODUCTION / SUMMARY:

• Innovative, energetic, passionate for building effective relationships and exceeding customer and management expectations, a passionate college student working towards Bachelor in Networking and Security.
• Dedicated IT support Technician experienced in user support, troubleshooting, and hardware/software analysis.
• Extensive knowledge of medical devices, hands - on experience in repairing medical devices, testing, and troubleshooting various medical devices.
• Outstanding knowledge of product validation, medical regulatory standards of ISO 13485/9001 and standard regulation of Confidential .
• Well-versed in analyzing data by using statistical tools such as MATLAB with knowledge of computer applications.

PROFESSIONAL EXPERTISE:

• Microsoft Office Suite Documentation/Technical Writing
• Exp with Catia/Enovia, MATLAB VISIO
• Experience of using BOM Knowledge of VMware
• Extensive experience in customer service LEAN manufacturing practice such as 5S
• Analytical and problem - solving abilities Skilled in final assembly process

CAREER EXPERIENCE:

Confidential, WA

Software Technical Support

Responsibilities:

• Responsible for backup and restore data for end user.
• Perform software installation and imaging on the computers for customers.
• Assemble monitors, set up new computers and replace any hardware on the desk for end user and map printers to the new device if needed.
• Resolve CATIA V5 and ENOVIA licensing issues with Microsoft updates.
• Assist with any technical issues with wireless, VPN and email encryption for Boeing employee.
• Works under general direction.

Confidential, CA

Senior Endoscope Technician

Responsibilities:

• Developed mechanical/system designs by applying, industry and governmental standards for various medical equipment in advanced endoscope industry using 3-D computer aided design tools such as CATIA V5.
• Assisted with documentation of structural and standard requirements.
• Responsible to set kit for recovered parts with right number of quantities, and verify the parts by comparing with BOM before use.
• Recognized for strong work ethic and respected as contributing team player through consistent collaboration with co-workers, integrity and commitment to success.
• Responsible to investigate and troubleshoot quality problems, maintain and improve installation standard/designs or “Exploded Diagram”, and recommend improvements to the production supervisor and support corrective actions.
• Coordinated activities and products with internal partners.
• Assisted with final inspection test to validate and verify systems and components meet requirements and specifications.
• Used a variety of small hand tools to disassemble telescopes, maintained clean, well-organized work environment.