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Softre Technical Support Resume

WA

INTRODUCTION / SUMMARY:

  • Innovative, energetic, passionate for building effective relationships and exceeding customer and management expectations, a passionate college student working towards Bachelor in Networking and Security.
  • Dedicated IT support Technician experienced in user support, troubleshooting, and hardware/software analysis.
  • Extensive knowledge of medical devices, hands - on experience in repairing medical devices, testing, and troubleshooting various medical devices.
  • Outstanding knowledge of product validation, medical regulatory standards of ISO 13485/9001 and standard regulation of Confidential .
  • Well-versed in analyzing data by using statistical tools such as MATLAB with knowledge of computer applications.

PROFESSIONAL EXPERTISE:

  • Microsoft Office Suite Documentation/Technical Writing
  • Exp with Catia/Enovia, MATLAB VISIO
  • Experience of using BOM Knowledge of VMware
  • Extensive experience in customer service LEAN manufacturing practice such as 5S
  • Analytical and problem - solving abilities Skilled in final assembly process

CAREER EXPERIENCE:

Confidential, WA

Software Technical Support

Responsibilities:

  • Responsible for backup and restore data for end user.
  • Perform software installation and imaging on the computers for customers.
  • Assemble monitors, set up new computers and replace any hardware on the desk for end user and map printers to the new device if needed.
  • Resolve CATIA V5 and ENOVIA licensing issues with Microsoft updates.
  • Assist with any technical issues with wireless, VPN and email encryption for Boeing employee.
  • Works under general direction.

Confidential, CA

Senior Endoscope Technician

Responsibilities:

  • Developed mechanical/system designs by applying, industry and governmental standards for various medical equipment in advanced endoscope industry using 3-D computer aided design tools such as CATIA V5.
  • Assisted with documentation of structural and standard requirements.
  • Responsible to set kit for recovered parts with right number of quantities, and verify the parts by comparing with BOM before use.
  • Recognized for strong work ethic and respected as contributing team player through consistent collaboration with co-workers, integrity and commitment to success.
  • Responsible to investigate and troubleshoot quality problems, maintain and improve installation standard/designs or “Exploded Diagram”, and recommend improvements to the production supervisor and support corrective actions.
  • Coordinated activities and products with internal partners.
  • Assisted with final inspection test to validate and verify systems and components meet requirements and specifications.
  • Used a variety of small hand tools to disassemble telescopes, maintained clean, well-organized work environment.

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