Software Technical Support Resume WA - Hire IT People

INTRODUCTION / SUMMARY:

Innovative, energetic, passionate for building effective relationships and exceeding customer and management expectations, a passionate college student working towards Bachelor in Networking and Security.
Dedicated IT support Technician experienced in user support, troubleshooting, and hardware/software analysis.
Extensive knowledge of medical devices, hands - on experience in repairing medical devices, testing, and troubleshooting various medical devices.
Outstanding knowledge of product validation, medical regulatory standards of ISO 13485/9001 and standard regulation of Confidential .
Well-versed in analyzing data by using statistical tools such as MATLAB with knowledge of computer applications.

PROFESSIONAL EXPERTISE:

CAREER EXPERIENCE:

Confidential, WA

Software Technical Support

Responsibilities:

Responsible for backup and restore data for end user.
Perform software installation and imaging on the computers for customers.
Assemble monitors, set up new computers and replace any hardware on the desk for end user and map printers to the new device if needed.
Resolve CATIA V5 and ENOVIA licensing issues with Microsoft updates.
Assist with any technical issues with wireless, VPN and email encryption for Boeing employee.
Works under general direction.

Confidential, CA

Senior Endoscope Technician

Responsibilities:

Developed mechanical/system designs by applying, industry and governmental standards for various medical equipment in advanced endoscope industry using 3-D computer aided design tools such as CATIA V5.
Assisted with documentation of structural and standard requirements.
Responsible to set kit for recovered parts with right number of quantities, and verify the parts by comparing with BOM before use.
Recognized for strong work ethic and respected as contributing team player through consistent collaboration with co-workers, integrity and commitment to success.
Responsible to investigate and troubleshoot quality problems, maintain and improve installation standard/designs or “Exploded Diagram”, and recommend improvements to the production supervisor and support corrective actions.
Coordinated activities and products with internal partners.
Assisted with final inspection test to validate and verify systems and components meet requirements and specifications.
Used a variety of small hand tools to disassemble telescopes, maintained clean, well-organized work environment.