PROFESSIONAL ORGANIZER Resume

SUMMARY:

Highly - motivated, quality and detail-oriented trusted advisor with over 25 years’ experience in Information Technology. My expertise in ITIL, Data Mining, Agile project management and practical application of the System Development Life Cycle, including analysis and design, application development, and quality assurance testing has been gained while working for fortune 50 companies known for their technical innovation.

SKILLS:

Requirements gathering and analysis
Data Mining & Analytics
KPI Reporting & Scorecards
Trusted Advisor/ Liaison
Translating business requirements into system requirement.
Documenting functional and nonfunctional requirements.
Trainer
Continuity, Change, Incident, Problem, Risk Management (ITIL & MOP)
Process definition & documentation
User Acceptance Testing
SharePoint migrations & Admin Requirements gathering and analysis
Continuous Service Improvement {ITIL)
Scrum Master
Six Sigma

TECHNICAL SKILLS:

Documentation & Business modeling: Office, Visio, Project, and SharePoint

Reporting & Analytics Tools: Power BI, Tableau, Business Objects, & Crystal reports

Defect Tracking & Scheduling: Remedy, ServiceNow, Service Desk, JIRA

Testing: Mercury Quick Test Pro, Smart bear, Rancor

Languages: SQL, Access, PL / SQL, VB Script, Java Script, C, C++, HTML, RPG, PowerShell

Web Services: AWS, CLOUD, SOAP, RSS, WSDL

Databases: Oracle 9 / MS Access, MS SQL Server

Operating Systems: AS/400, Window 8/10/14, UNIX, Linux (SSL, VPN)

EMPLOYMENT SUMMARY:

Confidential

PROFESSIONAL ORGANIZER

Responsibilities:

Complete business & residential organization assessments, implementation and training Knowledge & contact database creation, file management Photo management
Scanning, filing, storing to prevent age damage Hoarder assistance Household harmony- time management, chore management Party & event planning- Kids, retirement, theme, wedding, holiday, etc.
Time saving with technology

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

Ensured all 97 critical failover capable applications completed high availability testing. (1st time this was ever achieved) Availability Reporting & Dashboard creation
Participated in the special projects in addition to normal workload: SharePoint migration from 2007 to O365, creation of portal standards, and site creation & administration Stakeholder, Vendor, & customer meetings to establish Functional/ nonfunctional requirements Audit Reviews Creation of Risk Register Critical member of application readiness team reporting to executives on new product readiness & risks Confidential Unsung Hero Q42016 & Doing it Right Q12017

Confidential

SENIOR O365 EXECUTIVE INCIDENT MANAGER

Responsibilities:

As the 1st Confidential for O365 I was able to develop the escalation process through meeting with support, stakeholders, executives, and customers.
Developed dynamic dashboards and executive reports with Tableau & PowerBI to track availability, Confidential adherence, Incident trends, and potential widespread issues Metrics gathered lead to my creation of Critical Watch List resulting in 33% system availability increase, Confidential fine reduction of $630,000, and 62% higher customer satisfaction

Confidential

DELIVERY MANAGER

Responsibilities:

Worked with Vendor partners, business cross functional teams and other stakeholders to delivery in accordance with Confidential ’s & Confidential ’s
Created & delivered Knowledge Base, KPI’s, process & procedures documentation Training and automation.

Confidential

TECHNICAL & QA ANALYST

Responsibilities:

Tested all software used for property assessment, sales taxes, and corporate billing
Traveled to all 50 counties in Idaho assisting local offices with software upgrades, applied bug fixes, created documentation, provided training, and ensured new rollouts met all security, legal and legislative requirements.

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