IT Software Specialist Resume

SUMMARY:

Seeking a position where I can apply my skills to a corporate team to support business goals

SKILLS:

Software repackaging
OS golden image creation
Support of Windows OS
Installation and configuration of Windows Server
Hardware repair
Printer, scanner, and copier installation and support
End user training
Network support

PROFESSIONAL EXPERIENCE:

Confidential

IT Software Specialist

Responsibilities:

Create and test OS images, software packages, and driver packages for deployment.
Bench tested new potential hardware.
Plan, schedule, and implement OS, software, and hardware rollouts.
Administrate the remote support, system management, and system deployment servers.
Create manual software installation documentation.
Create naming schemas for various areas.
Design, implement, and upkeep of the global software repository.
Software vendor liaison for support and licensing.
Assist in design and implementation of policies and procedures for software support.
Design and code applications to assist fellow IT personnel in daily tasks.

Technical Support Representative

Confidential

Responsibilities:

Completed escalated tickets.
Performed root cause analysis.
Troubleshoot, and repair hardware related issues.

Technical Support Representative

Confidential

Responsibilities:

Answer Helpdesk calls.
Provide deskside technical support and troubleshooting.
Escalate issues as needed to proper support level.

Confidential

Technical Support

Responsibilities:

Provide “One Call” resolutions to satellite video customers using proprietary applications.
Train customers on how to use receivers and external devices.

Advanced Technical support

Confidential

Responsibilities:

Assist agents and customers by resolving advanced technical issues.

Broadband Support

Confidential

Responsibilities:

Assist techs, agents, and customers resolve internet issues over phone.
Remote login to web accounts to assist with website issues.
Remote login to modems for configuring to repair issues.

IT support Intern

Confidential

Responsibilities:

Work with corporate IT resolving enterprise impacting problems.
Phone support for on - site staff.
Creating and completing trouble tickets.
Using ISOs to create OS backups and restore machines via ISO backups.
Testing new software before implementation.

Supervisor Intern

Confidential

Responsibilities:

Assisting agents with calls, escalations, and general questions.
Driving the team to reach required metrics.

Confidential

Copy and Print Supervisor

Responsibilities:

Copy and print department asset management.

Sales Representative

Confidential

Responsibilities:

Assisted customers find devices and accessories to fit their needs.

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