Catering Office Manager Resume Durham, NC - Hire IT People

SUMMARY:

Analyst focused on gaining knowledge while leveraging my strengths in vendor management, project coordination and implementation, obstacle resolution and communication while delivering exceptional results.
Developed and implemented Confidential process improvement to request PBX and Cloud scripting changes reducing 2 Confidential in first month of inception
Led team of 16 constituents in multi - site completion of acquisition and inauguration project successfully and under budget
Renegotiated foreign document translation and telephony translation contracts for combined savings of $1.1 million enterprise wide during first year

SKILL HIGHLIGHTS:

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Catering Office Manager

Responsibilities:

Hold vendor/distributor relationships; manage contracts and price negotiations; coordinate with IT vendor on all updates and implementations
Prepare monthly, quarterly and Confidential reports; analyzing variances and trends
Responsible for accounts receivable and payable; ensure clients are properly invoiced and current, review payroll for errors
Facilitate on-going communications between clients, catering staff and vendors
Partner with HR Manager to update and maintain policies and procedures

Confidential, Morrisville, NC

Operations Analyst - Telecom Liaison

Responsibilities:

Extensive travel between 14 Confidential sites; served as Project Manager throughout phases of project lifecycle from concept through launch
Managed multiple projects simultaneously; developed and executed project plans, prioritized and balanced competing needs while ensuring integrity and delivery of successful completion within project scope
Liaison between Confidential business and telecom engineers; communicated operational and functional requirements, translated complex terms into non-technical terms
Evaluated technologies to identify value, recommending RFP candidates, provide cost-benefit analyses; presented high level senior management overviews
Nurtured vendor relationships; coordinated implementations and performance errors from inception to contract expiration; analyzed and published vendor reports
Script IVR, PBX and Cloud messaging verbiage for Confidential to maintain consistency; maintained Confidential for all customer service Confidential ’s; coordinated programming

Confidential, Durham, NC

Manager

Responsibilities:

Managed 4 analysts; provided daily support and directions while delegating tasks; facilitated weekly team meetings; conducted performance reviews
Managed multiple projects; collaborated with stakeholders both internal and external, addressed business needs and requirements, assigned project team member roles and facilitated testing and implementation
Traveled to North Carolina based sites to communicate departmental vision and goals to ensure cohesion of projects

Confidential, Durham NC

Team Lead

Responsibilities:

Subject matter expert; lead 35 - 45 call center and claims specialists; managed priority member complaints and claims priced one million dollars and above
Ensured customer satisfaction by resolving escalated member calls
Identified, analyzed, prioritized, documented process improvement solutions delivering high level overviews to senior management
Point of contact for process improvement projects partnering with PM and IT defining business requirements and goals while assisting with budgeting and ROI assessments