Client service Technician Resume

COMPUTER SKILLS:

Operating Systems: Windows10, 8, 7, 2003, All Mac OS and Android Microsoft Active Directory, SCO UNIX, VMS, Bloomberg workstation. Teleconference setup.

Confidential: Smell business SR650, SR630 SR550 Rack Server. M serial Workstation, AllThinkPad Laptop.

Networks: TCP / IP, Gateway, Frame Relay, Thin Ethernet, HP Active Hub, CISCO Router IBM Token Ring, Wireless Router. Cables modem network.

Software: Microsoft desktop applications, Office 365, 11, Virus scan, Remedy, PeopleSoft.

Hardware: Server, IBM, Dell PC, all HP Laser Printers. BlackBerry. IPad. Apple products.

EXPERIENCE:

Confidential

Client service Technician

Responsibilities:

Member of Omni retail Register system Window10 roll out upgrade team.
Using Microsoft MDT server to deploy Windows 10 version 1709 to store back office PC.
On side support store register break Fix and back office computing system.
Phone support retail store IT issues.
System Engineer responsible for Server room server operation. Backup and Hardware refresh.
Maintain Outlook and Window Servers 24 by 7 operations.
Set up Outlook 365 for user s mobile devices. As IPhone, IPad and Laptop with hot spot access.

Confidential

Client service Technician

Responsibilities:

Running cable line from Tap to Client residence or office.
Service Clients Confidential, Confidential server, PC, Mac workstation network connectivity issues.
Configured Signal lines distribution to meet all equipment s need.
Install and Trouble shoots customer s Video set top box, Cable modem and internet access issues.

Confidential

Customer Desk side Service Specialist, New York, NY

Responsibilities:

Support and managing Confidential 's Client network and Servers infrastructures.
Level 3 Desk side support for Confidential Company. (Day to day operation)
Responsible for Confidential s Tarrytown and Melville office s server room support. Server s installation. Interactive with third party Vendors to configure set up wireless access point and security setting.
Using Active Directory to manager User s account. Responsible company computers application
Install and maintenance. Using office communicator to remote access into User s PC to fix computer issues.
For new hirer using SMS server to image new work stations. Configure PCs to join the network Domain.
Install new applications, Set up outlook mail account. Install Printer driver. to configure user MS office.
Configured Mobil devices such as Blackberry, IPhone. to access user s company s web mail account.
Used Arc Server to back up server. Mapping user s network driver.

Team lead

Confidential

Responsibilities:

Support Confidential 's retail Clients Point of sale system repair, upgrade, roll out and maintenance.

Confidential

System Roll out and Support Specialist, New York, NY

Responsibilities:

Setup user s Lotus s note E - mail, Support system application and system hardware.
Configured user s mail account, network printer installation and data backup.
Ghosted user s PC. Back up data, Set up E-mail and install network printers.

Confidential

Support Level 3 Consultant, New York, NY

Responsibilities:

Cable modem internet access Level 3 Phone support
Utilize CSG software to troubleshoot connectivity issues for cable modem users.
Using phone to assisting end - user implementing computer access speed at self-installation.
Phone Support end-users cable modem connectivity through various versions of operating systems
Support and instruct field technicians on modem signal reading and modem bin file upgrade.
Support end users wireless Cable Modem configuration. set up wireless access point.
Install cable and DSL modems with Confidential network router.

Confidential

Data Center Specialist, New York, NY

Responsibilities:

Supported central data center’s day-to-day operations.
Responsible Server installation and troubleshot production environment consisting of over 5,000 PC servers, including NT Issued temporary accounts for second - level support staff to access VMS or UNIX server.
Coordinated with compliance department to restore Lotus note e-mails through ARC Server Backup, which were used for investigative purposes.

Confidential

Network and Desktop Support Specialist, New York, NY

Responsibilities:

Supported more than 2,000 Novell 3.11 Netware users firm - wide.
Provided phone support from legal and support staff regarding all computer issues.

Confidential

System Support Engineer, New York, NY

Responsibilities:

Supported and troubleshot all PC workstations based on Unix and TCP/IP network platforms.
Upgraded and set up training room s network PCs.

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