Independent Insurance Agent Resume West Central, PA - Hire IT People

SUMMARY:

Six Sigma Certified, talented and accomplished Management professional with experience in Technical Support, Business Operations, Business Development, Recruiting, Training, and Customer Service.
Adept at implementing, modifying, and administrating MS Dynamics ERP solutions, as well as team building, vendor management and professional development.
Extensive familiarity with relationship management, process improvement and program development.

SKILL:

Exceptional interpersonal, written and oral communication skills
Superior resolution and decision - making skills
Comprehensive computer skills including Microsoft Office Suite and business/ERP systems software
Strong understanding of networking infrastructure (LAN, WAN, VPN) and protocols (TCP/IP, WINS)
Process driven and detail oriented
Able to organize, prioritize and work under extreme work pressure, heavy workloads and conflicting deadlines
Demonstrated ability to probe, analyze, and articulate complex subject matter to be easily understood by a variety of audiences

WORK EXPERIENCE:

Independent Insurance Agent

Confidential, West Central, PA

Responsibilities:

Conduct both in - home and group presentations and provide detailed explanations of policy guidelines and benefits to clients and their families
Consistently exceed carrier expectations for production levels and accuracy
Maintain up to date knowledge of underwriting guidelines for 12 different carriers on multiple lines of business
Motivate new sales agents through coaching and explaining industry process and procedures
Builds business and improves profitability by identifying new target markets, establishing and nurturing customer relations, and generating innovative marketing strategies

Consultant/Support Desk Supervisor

Confidential, Amherst, MA

Responsibilities:

Managed MS Dynamics GP, MS Sharepoint, and Paramount Workplace environments in a 50-90 user environment
Coordinated and implemented solutions to improve functionality of existing GP modules in the workflow process
Developed SQL scripts to report on GP data for Open AR/AP, GL Balance, Vendors, Customers and Banks
Developed Smartlist templates to assist end users with reporting requirements
Coordinated tasks collaborating with project managers, software developers, vendors and clients during numerous project lifecycles
Assisted ERP Manager in the implementation of MS Dynamics (including data migration, user setup, security setup, testing and issue tracking)
Acted as SME for diagnosing and resolving difficult issues across all modules of GP 2013 (financial, distribution, payroll, project accounting, sales, and manufacturing)
Developed extensive training programs and manuals to assist new hires in using GP to perform their job duties
Provided escalated support to the Help Desk and Client Support teams to resolve advanced ERP application, operating system, deployment and hardware issues
Recruited, hired and trained new talent for the Support Team
Documented areas of improvement and coached employees on achieving both personal and professional development goals
Monitored service level agreements and ensured requirements were met
Planned, budgeted, staffed and documented all phases of all assigned projects
Coordinated internal resources and third parties/vendors for the flawless execution of projects
Ensured that all projects were delivered on-time, within scope and within budget
Prepared monthly support usage documents and client invoices

Caregiver

Confidential, Johnstown, PA

Responsibilities:

Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; prepared and served meals and snacks; ran errands
Assisted patients by providing personal services, such as, bathing, dressing, and grooming
Monitored patient condition by observing physical and mental condition, intake and output, and exercise
Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene, etc.
Educated family members on care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advised on nutrition, cleanliness, and housekeeping
Recorded patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual condition s

Customer Service Representative

Confidential, Johnstown, PA

Responsibilities:

Provided exceptional customer service via telephone in a high-volume call center setting
Consistently awarded for lowest AHT, schedule adherence, and providing FCR to the customer
Adapted communication style to provide clear and concise information to the customer
Performed basic claims analysis using the COSMOS platform
Accurately relayed information pertaining to benefits and limitations of five different health plans, as well as dental, vision and pharmacy benefi ts
Assisted in the training and development of new employees

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Independent Insurance Agent Resume

West Central, PA

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