TECHNICAL SKILLS:

Expertise: Microsoft Windows XP/7/8/8.1/10,Microsoft Windows Server 2003/2008/2008 R2/2012/2012 R2,Microsoft Exchange 2003/2007/2010/2013 , Microsoft Office 2010/2013/2016 , MAC OSX,PsTools,WinmagicEpic,Microsoft Windows AIK,System Center Configuration Manger,ActiveSync,Citrix XenApps/XenDesktop,Airwatch,Trend Micro, VMware vSphere ESXI 5.5, VMware Workstation 10,Cherwell,Altiris,Airwatch, Dragon,Blackberry Enterprise Server,Adobe Acrobat Professional,Adobe PhotoShop,Lotus Notes,Winmagic,securdoc,Symantec Ghost Solution, Symantec PC Anywhere,Dell Image Direct,Cisco AnyConnect VPN,Jabber and HipLink,Duo Mobile,DamewareScripting,Firewalls,Switches,Subnetting,VLANs,Static Routing,Zebra Printers/Scanners,Konica Minolta,HP,Precision Mobile Workstations,IPhones,IPads,MAC Books,MAC Pro,Dell desktops and laptops.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Support Service Analyst

Responsibilities:

• Deployment Project of 4,500+ VX Clients to various clinics throughout the institution.
• Assist with establishing ground methods for each phase of the deployment: Receiving equipment, Keeping an inventory checklist, process for unboxing and staging VX clients with monitors and peripherals, Boxing ready station for deployment, managing storage of equipment, keeping inventory of removed desktops and making them ready for re - deployment/Decommissioning.
• Train contractors with our process and gathered input to improve on the process, implemented.
• Assists users and department systems support personnel in resolving complex and routine and non-routine hardware, software, operating system or integration problems.
• Provide direct technical expertise and support necessary to maintain various Information and computer systems in a direct patient care environment.
• Recommend appropriate system improvements, modifications and development/design/re-engineering.
• Assist users in resolving complex problems using all available technology, and act as an internal consultant in specialized projects and products.
• Coordinate systems improvements between Information Systems and user departments and provides necessary documentation and consultation for implementation. Including analysis of business and user needs, documentation of requirements, and translation into proper technical specifications.
• Active Directory administration including user and computer accounts, OUs, GPO, Permissions, etc.
• Diagnosed, researched, and resolved client-facing technical issues in a multi-platform environment (98-Windows 7, Citrix, VMWare, MAC OS X)
• Wrote scribts to Automate routine tasks and fixes using Batch, vbs, and Powershell.
• Team lead functions for a team of 10 technicians in a direct patient care environment.
• Direct workflow processes for 30 technicians to insure service level agreements are maintained.

Confidential, Houston, TX

Desktop support/ Consultant

Responsibilities:

• Responsible for installation, configuration, and maintenance of personal computer hardware/software as well as resolving user generated problems and performing daily LAN operations and administration.
• Documenting user informational requirements; Planning layout and installations of new systems.

Confidential, Houston, TX

Administrator/ II level support

Responsibilities:

• System Administration functions including: installations/upgrades, backup/recovery, and user setup on a multi domain network structure in a NT 4.0 and windows 2000 environment.
• Working with all components of Exchange including outlook.
• Managed hardware/networking and other onsite repairs nationwide.
• Performing performance analysis, tuning, and capacity training.
• Monitoring system and network activity in order to quickly detect any problems related to system security, performance, or general functioning that may arise, and then responding appropriately.
• Resolving all issues escalated from first level support.
• Troubleshoot and successfully resolve connectivity, server, and application
• Issues including RAS and Citrix/terminal server and Citrix Metaframe.

Confidential, Houston, TX

Field Engineer

Responsibilities:

• Supervised teams of up to 8 technicians on rollouts of 200-400 desktops.
• Creating user shares, reviewing log files, server software maintenance, performance issues, load balancing, and server software installs.
• Traveled to customer sights, communicated with technical staff to determine problems and implement effective solutions.
• Installed, maintained, upgraded and repaired personal computer and LAN/WAN hardware/software.

Confidential, Ft. Smith, AR

Consultant

Responsibilities:

• Tested proprietary software involved in Medicare and Medicaid through Windows 95 on a Novell network.
• Assisted in writing and tested test scripts as well as Converting old data to the new system.

Confidential, Houston, TX

Customer Support Technician

Responsibilities:

• Responsible for technically assisting a team of support technicians and end users supporting windows 95, windows NT, windows 3.1 and Ms office 95/97.
• Trained in gateway 2000, Toshiba Info systems, SyQuest, call center certified for Toshiba laptops, Team development and training.

Confidential, Houston TX

Hardware Technician

Responsibilities:

• Responsible for upgrades and maintenance of computers, printers, plotters and monitors.