ITSS Junior Tech Resume Colorado Springs, Colorado - Hire IT People

COMPUTER SKILLS:

Microsoft Windows
Microsoft Office including Excel, PowerPoint, Word, Publisher, Access, Money, and Outlook, Dream Weaver, Power Point, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Colorado Springs, Colorado

ITSS Junior Tech

Responsibilities:

Complete daily - assigned ITSS work requests and emergency requests in a timely and professional manner. Answer Help Desk calls, logs and close work order requests.
Provide and document information for escalation process and support client and ITSS team.
Deploy, relocate and replace equipment.
Troubleshoot computers, audio systems, projector systems, internet connectivity, wireless, phone systems, login issues, password resets, profile issues, document scanning issues, printing issues, e-fax issues
Install/configure software.
Basic understanding of Microsoft AD (Active Directory) structure.
Resolves Tier I related issues associated with college owned equipment including Macs, PCs, iOS, printers, AV equipment etc.
As needed, support Tier II and Tier III teams.
Image, prepare and deploy computers to clients using utilizing remote access tools and WebEx.

Confidential, Colorado Springs, Colorado

Customer Care Associate

Responsibilities:

Support internet products by troubleshooting internet connectivity issues; setting up e-mail accounts in outlook/outlook express; support Windows and MAC operating systems.
Utilizing ICOMS software.
Support Confidential by analyzing and troubleshooting slow speeds, installing and configuring security applications, supporting webmail applications and the customer’s access to the portal website.
Support VoIP products by educating the customer on the use of the service; setting up features, troubleshooting dial tone situations and poor sound quality.
Troubleshoot cable issues, including analog and digital video equipment (VOD, interactive guide, remote controls, parental controls); poor video quality.
Answer billing questions and process payments; accurately educating customers on their billing cycle and general charges to their account.

Confidential, Colorado Springs, Colorado

Pest Control Sales Manager

Responsibilities:

Visually inspecting for termites, pest harborage, and pest entry into residential structures
Prospecting for in-home sales in a designated sales territory
Respond to and initiate telephone and email contact with potential customers
Develop community relationships for referral and sales opportunities
Prepare and present a sales proposal specific to the individual home owners needs
Close the sale and achieve assigned sales performance objectives.
Follow up with the customer after service has been provided

Confidential, Colorado Springs, Colorado

Comm Tech

Responsibilities:

Performs applicable CT 3 duties, multi-product installations reconnections, requested and non-pay disconnects, and additional outlets for residential and residential-like products
Performs installations adhering to Confidential procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer
Installs and removes set-top box and/or eMTA's. Inspects existing bond/ground to ensure compliance with Company and National Electrical Code (NEC) requirements; in order to protect employees, customers, and equipment from electrical shock or damage.
Determines acceptability of video, d Confidential, and voice services by reviewing television picture quality and PC and modem connection following any installation or work on cable services to provide the best possible service for the customer. Educates the customer on the CDV service and voice mail. Conducts CDV test call. Educate customer on how to connect to the service, home page, national and local content, and web browsing using URL(s.)