SUMMARY:

• Ability to manage multiple tasks simultaneously and multitask
• Ability to prioritize in order to address time sensitive, critical matters
• Ability to work well under pressure and meet deadlines
• Self - motivated, intelligent and committed to excellence
• A strong drive for continuous learning and success

COMPUTER SKILLS:

Microsoft Office, Proficient in MS Word, 10 Key and Data Entry, Typing 45 wpm, (Excel Access, Outlook, and PowerPoint) DTI Calculations, CRM Process, Core Logic, 4506T, AUS Process, Income Analysis, FHA/FNMA Audit, SharePoint, Data Warehouse, and various financial servicing systems, E-Rate Certified.

PROFESSIONAL EXPERIENCE:

Confidential

Record Specialist/ Operations Clerical Assistant

Responsibilities:

• Processes payroll, processes purchases, accounts payables and receivables, invoicing, and resolves billing discrepancies.
• E-Rate certificated invoice and inventory control.
• Responsible for filing, scanning and reviewing bond invoices.
• Working on special projects for Managers.
• Responsible for checking Oracle to make sure social security and name matches documents.
• Review files to remove documents such as original transcripts and original service records.
• File remainder documents to be sent to archive storage.

Confidential

Loan Servicing Representative

Responsibilities:

• Responsible for ensuring the timely and accurate processing of Paid in Full and Total Loss accounts.
• Provide efficient and adequate responses to customers, internal department inquiries, as well as Insurance Companies and Dealerships.
• Resolve account status disputes by researching and updating accounts as it relates to delinquency, status on where title or lien release is being held or when date as to when they will receive their titles/lien release.
• Contact Department of Motor Vehicle for customers that need to register their vehicle or moving out of state title request.
• Prepare files and titles for delivery to business partners.
• Provide support to other departments on an as needed basis.

Confidential

Talent Partner Elementary Staffing - Staffing Specialist

Responsibilities:

• Responsible for assisting with new teacher hires for our Elementary Schools.
• Setup appointments with district teachers for Confidential ; to come to office to discuss the position we are hiring for and also discuss and agree with their salary.
• Process new hire paperwork, made copies of documents needed for the position, and completed the hire process, creating file for new hire and filing at the proper location.
• Assistant for our Talent Partner, answer incoming calls, receiving and responding to messages.

Confidential

Quality Review Specialist

Responsibilities:

• Responsible for testing High Cost loans in Mavent System to ensure loan passes the Federal, State, and Agency High Cost laws. Loans are manually entered into Mavent utilizing information from the loan documents.
• Received training for Confidential (a) (6) loans coming through the LPM System pipeline. Once file is received for purchase, it must meet CMI guidelines per the Texas Home Equity Checklist. Testing includes a document check and Points and Fees Testing and typically fails for anything other than a missing document cannot be cured.
• Accountable for performing Line 1400 "Quick Test" on all High Cost Loans to determine if the loan still requires further testing.
• Evaluates loan risk by verifying loan application information; verifying application information against loan criteria guidelines and standards and making sure the mortgage loan files are in compliance with underwriting guidelines and state and federal reporting guidelines.
• Underwriting, Guidelines to fulfill FHA and VA loans.
• Verifying all documentation associated with mortgage.
• Responsible for reviewing, analyzing, approving and underwriting moderate individual consumer requests and products within company and industry guidelines.
• Dependent on division, functions may include evaluating and ensuring overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, debt ratios, loan-to-value, appraisal, applicants income, pay stub, past tax returns, credit scores, asset and other supporting documentation; using an automated scoring system or traditional underwriting to determine acceptability of moderate requests; contacting customers and partners to gather information to make appropriate decisions.

Confidential

Responsibilities:

• Responsible for the set up and audit of insurance and tax lines on all new loans for Confidential .
• Received specific training in the escrow set up of loans coming in through the mini-bulk channel.
• Daily job functions include verifying data via loan documents on Citifind, as well as, escrow data spreadsheets sent by previous mortgage companies.

Confidential

Responsibilities:

• Follow up on loan that occur with errors such as a tax amount, documents missing, and insurance information unavailable.
• Make phone calls to County Records and Insurance companies to verify and update errors that are sent to the suspense queue.

Confidential

Auditor

Responsibilities:

• Responsible for the professional examination and verification of documents and supporting data for reporting evidence of non-compliance with the Company's policies and procedures.
• Accountable for verifying that all loans adhere to the all company, state and regulatory guidelines.

Confidential

Responsibilities:

• Responsible for receiving recordable documentation from Title Companies or Attorneys to process Release of Lien.
• Responsible for printing releases, packing releases, and making sure release goes out with the correct amount of money so that the release of lien can be ordered from the County Records Office. Ensure each State release requirements are met.
• Accountable for delegating problem accounts in the system to the proper outsourcing vendor

Confidential

File Clerk

Responsibilities:

• Accountable for ordering 700-1000 offsite files weekly from the file requests departments.
• Researching and tracking files on AIMS.
• Handled incoming calls from Confidential employees as well as third party vendors.