Microsoft Office Suite, SAP, Pages, Numbers, & Keynote, Adobe Creative Suite, iOS, MacOS High Sierra, IBM SPSS, Microsoft Outlook, Mac & Windows troubleshooting, PastPerfect, Jamf, Cisco Meraki
- Uncover customer hardware and software needs, then recommend effective solutions.
- Assist customers in Confidential, iCloud, and Time Machine setup and troubleshooting.
- Communicate directly with mobile phone carrier liaisons to solve service problems.
- Maintain deep knowledge of constantly changing technology landscape across a wide array of tech companies.
- Maintain database of established business accounts, assisting businesses in all of their technology needs.
- Conduct one - on-one business briefings with owners to determine the complete solution for the business.
- Work closely with corporate level solutions engineers to stay relevant with cutting edge business technology including Mobile Device Management and volume software deployment.
- Train new employees on the numerous business solutions offered by Confidential .
- Establish and maintain relationship with current and potential members.
- Ensure website is up to date by conducting weekly audit of member organizations.
- Update and maintain membership database using PastPerfect software.
Confidential, Confidential, MI
- Served in the Confidential capitol office for a district consisting of 86,000 constituents residing in Huron and Tuscola Counties.
- Assembled more than 20 case files based on constituent needs covering areas.
- Synthesized correspondence between Confidential of Environmental Quality and Senator Confidential Green regarding water contamination issues.