Tier 1 Tech Support Resume Washington, DC - Hire IT People

EMPLOYMENT HISTORY:

Confidential

Tier 1 Tech Support, Washington, DC

Responsibilities:

Set up all Desktops and laptop computers for the citywide test for four public schools in Confidential public schools.
Repaired malfunctioning computers as needed during testing.

Confidential

Tier 2 IT Tech Support/Facilities Management, Washington, DC

Responsibilities:

Prepared company assets for successful deployment to include: Windows imaging, asset management, organizational unit, loading profiles, installation of MS software and MS Project
Companywide upgrade of Windows operating system ( Confidential to Windows 7)
Repaired malfunctioning equipment as needed to include: hard drive replacement, hardware replacement, memory upgrade, motherboard replacement and Lync Fixits
Procure equipment and assets including: laptops, desktops, printers, docking stations, power cords/ac adapters, LAN cables, batteries and updating spreadsheets and databases via SharePoint
Respond in timely manner to end user requests via various ticketing systems including Microsoft Service Manager and Remedy, and responding to work order requests via online portal
Updated end user’s Apple and Android Smart Phones
Experience with Mac book with snow leopard and lion operating system. Mac desktop with snow leopard. IPad mini 2 setting up emails. Also setting up iPhone
Windows 7 imaging of Lenovo, Hewlett Packard and Dell laptops including group policy updates.
Repaired, update and maintain companywide HVAC and plumbing systems

Confidential

Tier 2 Technical Support, Millersville, MD

Responsibilities:

Responsible for a successful companywide operating system upgrade ( Confidential to Confidential )
Determine nature of malfunctioning equipment for end users to include Directors and Team Leadership
Repaired assets as necessary to include: hard drive replacement, cleaning of fans and circuitry and hardware replacement, updated and closed service requests via automated ticketing system
Daily inventory reports of company assets and headed companywide training sessions