Support Analyst Resume

TECHNICAL SKILLS:

LANGUAGE: English (Fluent), Japanese (Native)

OFFICE SKILLS: Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Power BI.

PROFESSIONAL EXPERIENCE:

Support Analyst

Confidential

Responsibilities:

Microsoft Operation (Developer Center Tier 2 level support team.
Analyze and resolve developers’ vetting and technical issues in fast - paced work environment.
Work closely with engineering teams for technical escalations. Work for various projects.
Analyze the ticket trends, Service Level Agreement (SLA) and other metrics to prepare weekly and monthly reports using Excel and Power BI for leadership reviews.

Investigation Specialist

Confidential

Responsibilities:

Investigated complex transaction risk data and resolved tickets in fast-paced work environment.
Worked closely with engineering teams for technical escalations.
Constantly achieved Service Level Agreement (SLA) and other metrics goals.
Analyzed team performance and prepared weekly reports with Excel and Tableau. Performed audit.
Completed Confidential hiring trainings and performed interviews. Created/updated SOPs.

Project Coordinator

Confidential

Responsibilities:

Math tutor

Confidential

Responsibilities:

Legal and IT Translator

Confidential

Responsibilities:

Worked on various translation projects and created financial reports with Excel.

Paralegal

Confidential

Responsibilities:

Provided legal support for investors such as business immigration, properties, contracts and tax under attorney’s supervision.
Translated various legal/financial/tax documents.