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Service Delivery Specialist Resume

Houston, TX

SUMMARY:

  • I am a highly skilled, quick learning student with a broad range of experience, seeking a position in Information Technology.
  • I have extensive technology knowledge and I have worked in the retail and Information Technology fields for the last 10 years.
  • Computers and electronics have always been my passion.
  • I am always awaiting the next challenge to help me succeed in my career.
  • I hope to obtain a stable career where I can grow and utilize my talents.
  • Very experienced with technical troubleshooting and profound customer service.

SKILLS. EXPERIENCE & ABILITIES:

  • Basic working knowledge in C++ and Java Programing
  • Basic Java language skills
  • MDM/Air Watch management skills
  • SQL Server Experience
  • Strong VMWare experience
  • Citrix environment experience
  • DNS TC/IP
  • SharePoint experience
  • Remote Desktop/VMware experience
  • Cloud storage experience
  • Basic SCCM understanding
  • Experience in Large Scale System Software Deployment such as SCCM
  • Windows Server experience
  • Microsoft Exchange Environment
  • Excellent troubleshooting and analytical skills
  • Networking (Firewall, Switches, Wi - Fi) experience
  • Lync & Skype for business experience support
  • AutoCAD Installation/Transfer Experience
  • Active Directory Experience
  • Telecommunication troubleshooting
  • Extensive time in a large corporate environment
  • Customer Care
  • Basic Rails development experience
  • Advanced knowledge of the Microsoft Suit
  • Basic working knowledge of SAP

WORK HISTORY:

SERVICE DELIVERY SPECIALIST

Confidential, HOUSTON, TX

Responsibilities:

  • Started position as upper level deskside support, moved to current role after 6 months
  • Face-to-face interaction with high level VIP users
  • Used Active Directory to manage user accounts and groups
  • Full support within Office 2010
  • Involved with Lync To Skype Migration
  • Skype For Business direct support
  • VMware/Citrix Support
  • Evaluating software store and recommending changes for corporate store selection and updates
  • Managing various development and test environments
  • Developing written project plans, implementation checklists, and procedures.
  • Technical hardware service (RAM/Hard drive internals replacement)
  • Oil & Gas software support
  • SCCM Image support
  • Resolved software and hardware based technical issues on desktops, laptops, handheld devices, printers etc.
  • Data backup and restore
  • Mobile phone deployment and support
  • Android & iOS support
  • AirWatch MDM console manager
  • Mobile backup and restore
  • Coordinating with Confidential Information Technology Department staff, vendors and consultants to provide required documentation for technical requests, user administration, application and code installations and root cause analysis

REMOTE SYSTEMS ADMINISTRATOR

Confidential, HOUSTON, TX

Responsibilities:

  • Level III and up support for outsourced clients
  • Constant work with Active Directory
  • Deployed and set up new user computers and accounts
  • Worked closely in Microsoft Server environment
  • Provided onsite support within the Confidential corporate office.
  • Supported various projects within the company and collaborated with up to 10 different clients daily

INFORMATION TECHNOLOGY INTERN

Confidential, HOUSTON, TX

Responsibilities:

  • Full time position with the Information Technology department.
  • Worked on various projects such as active directory and SAP.
  • Provided support calls for users within the Confidential corporate tower downtown.
  • Selected servers to be scanned for security risks.
  • Designed and wrote scripts via PowerShell to help audit department run server tests
  • Worked with managers and leaderships to help create business plans for department for the rest of the year.

IT SYSTEMS ADMIN & DESKTOP SUPPORT

Confidential, HOUSTON, TX

Responsibilities:

  • The first and only IT employee for the new only Brandt branch in Houston.
  • Technical support for remote users in Dallas, San Antonio, and Austin.
  • Travel to new job sites to set up circuits and networks for our offsite locations.
  • Worked Installing, removing, and transferring AutoCAD software.
  • Support printer setup, network diagnostics, network security, and setting up workstations for new employees.
  • Conduct training sessions for employees not familiar with systems and software.
  • Conduct cell phone sessions for smartphones via android and iPhone iOS systems.
  • As the sole IT employee in Houston, I have dealt with a variety of technical issues and I have gained invaluable experiences.

IT information security intern

Confidential, HOUSTON, TX

Responsibilities:

  • Closely monitored servers.
  • Provided password recovery and resets.
  • Worked with Active Directory
  • Performed audits on servers and maintenance.
  • Set up and managing roles via SAP.
  • Monitored security systems within the Confidential Corporate network.
  • Checked for any vulnerabilities within the network servers.

COMPUTER SALES ASSOCIATE

Confidential, HOUSTON, TX

Responsibilities:

  • Specialized in desktop and laptop full commission sales.
  • Also, handled sales for iPads, Tablets, and E-Book readers.

Confidential, PASADENA & AUSTIN, TX

Responsibilities:

  • Studied and sold mobile devices.
  • Diagnosed computers issues
  • Resolved customer questions concerning their personal computers.
  • Conducted research on complex questions to resolve any outstanding issues.

VICE PRESIDENT

Confidential, Houston & Austin, TX

Responsibilities:

  • Vice President of business.
  • Managed the Original 4 Kingz Entertainment division.
  • Traveled with the team and organized events.
  • Contacted potential clients and managed advertisement teams.
  • Updated and managed website and services

MOBILE ASSOCIATE/FOOR SALES

Confidential, PASADENA, TX

Responsibilities:

  • Floor sales as a commissioned sales associate.
  • Learned about all new smaller products and related information to customers
  • Active team player in a team oriented environment.

FIREDOG TECHNICIAN

Confidential, PASADENA, TX

Responsibilities:

  • Diagnosed computer issues.
  • Resoled customer questions concerning their personal computers.
  • Conducted research on complex questions to resolve any outstanding issues.

MULTIMEDIA SYSTEM LEAD

Confidential, BAYTOWN, TX

Responsibilities:

  • Designed and managed the setup of the new multimedia system.
  • Installed all software for the high powered PC and two projectors.
  • Managed and ran the system and also trained others on how to accurately run the system.

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