Technical Product Support Specialist Resume Atlanta, GA - Hire IT People

SUMMARY:

Over ten years of cross - platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.
Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
Develop exceptional relationships with co-workers, management and end users.
Excellent communication and problem solving skills.
Fluent in French.

TECHNICAL SKILLS:

Programming: SQL, Java, HTML/XML, C++, C, UNIX.

Applications: Microsoft Office Suite, Visio, MS Project, SAP, COBOL, MOSAIQ

Databases: Access, Oracle, ASCII, DB2, MS SQL

Platforms: Microsoft Servers, Windows, Mac, Linux and Ubuntu

Networking: Certified Cisco Network Administrator

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Technical Product Support Specialist

Responsibilities:

Provide technical support for Confidential Information Systems, MOSAIQ/ Confidential and Varian/Aria Linear Accelerators.
Develop, maintain and provide technical expertise in order to transfer knowledge, information to clients and service providers.
Test MOSAIQ application and resolved complex problems throughout software development life cycle (SDLC), including preparing detailed program specifications.
Perform in depth SQL queries (joins, stored procedures, scripting) analyzing database entries to optimize MOSAIQ application.
Remote installations, database maintenance activities, and upgrades.
Troubleshooting connection problems or latency to rule out network infrastructure issues.
Provide regular customized onsite/remote software upgrades.
Remote installations, database maintenance activities, and upgrades.
Provide regular customized onsite/remote software upgrades.
24/7 on-call rotation

Confidential, New York, NY

Senior Systems Analyst

Responsibilities:

Provided second level support to clients, focusing on enhancing the client efficiency in utilizing products in the healthcare environment.
Liaised with clients and vendors to resolve day-to-day problems and improve processes.
Collaborated with various IT units i.e. DBA, QA, Mainframe, Telecom, Network group etc.
Traveled up to 100%, handling multiple projects simultaneously.
Earned certifications in CCNA, to assist hospital network with the Capacity Management Suite (CMS).
Conducted quality checks during the Post Install Visits (PIV).
Identified and solved network connectivity issues LAN, Wireless, added users to domain.
Installed and configured new Workstations using Symantec Ghost, SCCM, Confidential Client and Zen works.

Confidential, New York, NY

Implementation Engineer

Responsibilities:

Performed kickoff presentations at the start of installations to ensure all expectations were met for the customer.
Verified application and SQL Server specifications as well as location of database locations before installations begin.
Installed SQL Management Studio on Application Server to provide convenient access to the SQL Instance
Ran all applicable SQL scripts for upload of data, based on the customization for each client.
Discussed SQL Maintenance Plans with onsite DBA to ensure properly management of data logs.
Responsible for tracking all support tickets and making sure each issue was resolved.in the development of client implementation project plans.