SUMMARY:

• A Distinguished Professional with expertise in diverse range of technologies within multiple industry settings. Demonstrated success managing and providing innovative solutions for complex Information needs in Healthcare, Pharmaceuticals, Sales & Marketing, Learning Platform, Education, and Financial Analytics.
• Well - Organized and result oriented individual with proven ability to implement standards, policies and procedures that improve business functionality.
• Solid Management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments.
• Exceptional communicator, focusing on building strong client relationships.
• Over 20 years of experience and strong understanding of Business, Requirement Gathering, Business Process Flow, Business Process Mapping and Modeling, Case Tool and Business Analysis.
• Worked throughout the entire SDLC and proactively involve in development of functional specifications, Business requirements, processes to meet, change control, coordination, determine and meet Milestones, Schedule, Budget Estimates and tracking of project initiatives.
• Experienced professional with years of experience, providing innovative solutions for complex Information needs in Healthcare, Pharmaceuticals, Sales & Marketing, Learning Platform, Education, and Financial Firms.
• Requirement gathering, development and documentation of various business needs; Functional Requirements Specifications (FRS), System Design Specification (SDS), System Requirement Specification (SRS), organizing one on one discussions, workshops, JAD, project planning, presentation skills, resolving issues and conflicts.
• Progressive experience in and as Project Manager/ Business Analyst/ Lead Consultant and Programmer, managing various Client Project initiatives towards planning, design, development, testing, quality assurance, delivery, implementation of Business practices, analysis, reporting and product evaluation.
• Adhered to Protocols, Business Regulation, Compliance; Organizational, Functional & Operational Settings.
• Facilitated Proof of concept; Business Quality assurance and testing; Business transformation and Re-Engineering.
• Worked with various stakeholders such as Departmental Global Heads, Senior Managers, Database and Application Programmers, Architects, Functional Business Managers, Physicians, HR teams and Users.
• Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Have excellent written and verbal communication skills, excellent planning and organizational skills and the ability to master new concepts quickly.

QUALIFICATION HIGHLIGHTS:

• Training & Delivery Compliance and Governance Project Management
• Data Warehousing Product Development & Delivery Quality Assurance
• Business Analysis Sales & Marketing Technical Writing
• Analytics & Reporting Web Portal Design Offshore Management

PROFESSIONAL HISTORY:

Confidential, Somerset, NJ

Executive Professional

Responsibilities:

• Supports projects to Plan, Integrate, Process /Time/ Cost Management, Procurement, and Delivery. Evaluating and maintaining of various online training programs. Develop new training materials, communications, develop strategies, concepts, and processes for vendor and user management.
• Engaged in design, development and engagement process of training programs for clients and students.
• Supported Clinical Research, Pharmacovigilance-Drug Safety, Clinical Project Management; Student Professional and Career development, Technical Writing, Training, and Mentoring initiatives.
• Maintained an integrated Quality Management System leading to Business Excellence and responsible for the developing, designing, delivering, and evaluating/maintaining entire organizations' training materials, communications strategies, concepts, and processes.
• Interacted with organization Managers and Business stakeholders to identify short/long term student training needs, ensuring ongoing learning opportunities.
• Responsible for communication and strategic initiatives for development, LMS support and maintenance.
• Responsible for Sales Planning, Design, Development, testing and Implementation of various software required for promotion of training program, its maintenance and develop simulation methods for student training.
• Managed, recommended / negotiated contracts while ensuring relationships in a cost-effective manner, and evaluating the quality of services and budget costs on-going basis.
• Performed analysis of customer feedback, develop relevant KPIs, perform QA and develop promotional strategies for communication of training programs.

Confidential, Princeton, NJ

Project Consultant / SME

Responsibilities:

• As Manager was engaged in development of Pharmacovigilance (PV) Academy, Development of New Training Programs and Modifications to Existing.
• As Client Facing Manager representing TCS, responsible for Planning, Design, Development and Delivery of Global Confidential Training programs as On-Site / Offshore Model.
• Achieved within timelines and savings in times with fixed budget frameworks. Team Development and Guidelines.
• Managed entire SDLC - determined milestones, software required, estimates and project milestones.
• Gathered business requirements, developed functional specifications, business requirements, business processes, change control, coordination and developed test plans for QA/QC and UAT.
• Interacted and worked closely with Confidential Global Physicians, Medical Directors, Local and Regional Safety Managers (LSM/ RSM), Clinical Research Manager/ Associates to Plan, Develop and Deliver programs.
• Point of contact for Technical Writing approvals as SME, followed Confidential SOPS and Compliance procedures and manuals.
• Performed Gap Analysis on Existing Programs, Proposed New per Title and Role. Programs for Product Technical Compliance Awareness, Inspection Readiness, Online Academy Website Design, CAPA Management and New Employee Orientation. LMS Administrative tasks.

Tools and Software : Microsoft Suite, SharePoint, Compliance Wire, e-Learn LMS, Lync, SOP.

Confidential, Somerset, NJ

Executive Professional

Responsibilities:

• As Product Manager was responsible for LMS Design and Development, Administrative Controls and Activation, Training Product Design and Planning, SOPs and Policy Implementation.
• Project Management, Software Procurement, Program Evaluation and Sales Process Flow Design, Team communication and supervision, Sales & Marketing Management, Vendor Management.
• Client Requirement Gathering, Approval & Signoff, Policy Implementation and Guidelines, Product Quality Assurance, Appraisals, and Performance Evaluation of team.
• Facilitated focus on high-priority projects with new governance standards/ prioritization; developed SOPs around project portfolio to manage request process.
• Responsible as Lead for developed and delivery of various training programs towards Clinical Research and Monitoring, Drug Safety and Pharmacovigilance, Healthcare Insurance and Claims, Clinical Data Management, Clinical SAS Programming, Clinical Trial Project Management, Compliance and Audit Program, CTMS and Argus Implementation Project for Training Needs.

Tools and Software: Microsoft Suite, SharePoint, Q-LMS, SAS, iSpring, Camtasia

Confidential, New York City

Program Manager

Responsibilities:

• Ownership on tasks, projects assigned, produce high end metrics reports and suggested process improvement. Data compliance and management services, Adapted efficiency programming. Worked on Enterprise projects with global teams on data migration projects, meeting company standards and CMS regulations. Meeting Shareholder expectations and addressing to queries.
• As Employee was responsible for development and maintenance of Web Based Metrices Reporting tool, Migration of SAS Programs into SQL Server, SAS Data warehouse migration between SAS Versions, Ongoing update and Maintenance of SAS Datawarehouse.

Tools and Software: Microsoft Suite, SharePoint, SAS Data Warehouse, SAS Modules (Base, macros, Stat, Sql), Power MHS, HEDIS, Oracle, SQL Server, WebEx.

Confidential, New York City

Business Analyst

Responsibilities:

• Performed analysis on Confidential, Contracted and Payer Data, Developed Predictive Sales Models and Report Details, Analyzed Promotion patterns and impact of sales over periods, Analyzed on Branded Vs Confidential Sales and develop comparative reporting, Performed Portfolio / Product Analysis

Tools and Software : Microsoft Suite, SharePoint, SAS Modules (Base, macros, Stat, Sql), Confidential DDD, Payer Data, Confidential, Oracle and SAS Database.

Confidential, Plymouth Junction, PA

Principal Consultant / Lead

Responsibilities:

• Responsible to deliver for following tasks to support Confidential Initiatives.
• Worked as Principal Consultant with Hexaware Technologies in Onsite/ Offshore Model.

Tools and Software: Microsoft Suite, SharePoint, SAS Modules (Base, Macros, Stat, Sql), Confidential, Payers, Registries, Formulatory Data, Confidential DDD and Xponent Databases.

Confidential, Springfield, NJ

Senior SAS Consultant

Responsibilities:

• As Senior SAS Consultant supported the below client initiatives:
• Was Responsible for collection, evaluation, initial assessment, and timely submission of adverse experience reports related to the companies marketed and investigational drug products.
• Performed Dual Reporting Process was adapted to execute, compare, and review reports per SPRI standards.
• Documented and archival of reports and prepared SOW, Developer Logs, Memos/ Output Templates.

Tools and Software : Microsoft Suite, SharePoint, SAS Modules (Base, Macros, Graphs, STAT, SQL).

Confidential, New York City

Campaign Program Manager

Responsibilities:

• Worked on Global Transformation projects, with employees across Confidential divisions and locations.
• Supported below company initiatives as employee.

Tools and Software : Microsoft Suite, SharePoint, Mainframes, SAS Modules (Base, macros, Stat, Sql), DB2, Unica Affinium, Oracle