Global Helpdesk Engineer Resume

SUMMARY:

Seeking an opportunity with a global company, that will provide challenges and continued development in technical skills while allowing me to contribute to the continued growth and success of the organization.

WORK EXPERIENCE:

Confidential

Global Helpdesk Engineer

Responsibilities:

Engage 2nd level resources for issues if the incident is high level priority or needs additional support/ expertise and report incidents to upper management and VPs as needed
Work in conjunction with other software engineers as well as Project Managers/ Team leads and to troubleshoot issues as they come through the help desk.
Actively monitor incoming emails, and proactively work on active tickets to ensure they are closed in a timely manner
Tools used: Oracle SQL Developer, Putty, SPOC, Toad for SQL Developer, PL SQL Developer, Service Now, CRM, Excel, Virtual Databases, Virtual Machines, Warehouse Management System, Power BI, and Box Control Interface (BCI), InContact Phone System, Warehouse Manager, SAP
Provide training to newly hired engineers and act as shift lead when team leads are not present
Resolve 90% of the 3,000 calls routed to me per year that come into the helpdesk

Confidential

Deskside Support Configuration Analyst

Responsibilities:

Provided desktop, laptop, and tablet support for customers of Confidential who ranged from Shipyard employees to government officials who served in the United States Confidential .
Configured all PC’s (with admin rights), with all enterprise applications required to carry out the end - user’s tasks/ missions as well as perform data transfers with an executable code to ensure that all essential data from the previously used device transferred to the new machine.

Coordinator

Confidential

Responsibilities:

Serve on an Objective Review Board that screens federal and non-federal grants that Promote improvements in health IT interoperability, infrastructure, and data quality. These grants also accelerate the adoption of health IT information exchange and expand training the needs of the health care professional to in corporate meaningful use criteria and care transformation programs.

Confidential

Grant Reviewer

Responsibilities:

Serve on an Objective Review Board that screens federal and non-federal grants totaling over $500,000 to be approved for funding by the Confidential from numerous non-profit organizations nationwide.
Grants are scored based on how closely they meet the criteria defined by Confidential in the funding opportunity announcement.

Confidential

Representative

Responsibilities:

Served as a Campus Representative and promoted book buying services across the campus of Confidential via flyers and social media.
Bought books from students who needed to sell their books back and offered a more lucrative alternative for students selling back books.
As a book buyer, sales exceeded over $5,000 per semester within a 2 week book buying period.

Confidential

Technical Support Intern

Responsibilities:

Gained quality IT security concept understanding and participated in team huddles twice daily to discuss the goals of the workday and how they can be fulfilled.
Shadowed seasoned employees while working with a fellow intern to create the site’s first detailed map of the Confidential Global Delivery Center using Open Office.
Worked and became proficient with the Linux operating system while completing the on-boarding process to gain access to secure accounts.
Also became proficient in knowledge of the Confidential Model that the Confidential Global Delivery Center utilized.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship