Assistant Digital Product Manager Resume Waltham, MA - Hire IT People

COMPUTER SKILLS:

EMPLOYMENT HISTORY:

Assistant Digital Product Manager

Confidential, Waltham, MA

Responsibilities:

Works with business stakeholders in discovery of new features, documenting and vetting requirements while also determining measures of success.
Liaisons with technology teams as a subject matter expert to architect and scope projects for estimates.
Writes requirements and project manages for an Agile development team.
Communicates with various audiences through meetings, presentations, and emails about project status and success.
Triages and mitigates problems with the team during development and escalates items as needed.
Manages vendor relationships as needed.
Knowledge manager for the Confidential Digital Program with the goal of keeping documentation orderly and easy to find.
Maintains good working relationships with members of the team at all levels.

Digital Operations Project Manager

Confidential, Waltham, MA

Responsibilities:

Worked directly with business units to provide support and guidance for operational business systems on the digital platform.
Gathered requirements for upcoming initiatives and documented them for stakeholder sign off.
Documented operational tasks for use by other departments and tailored that documentation to audiences with varying levels of technical understanding.
Managed projects of differing size from requirements to implementation.
Tracked deliverables and provided communications and reports on ongoing activities.
Worked as subject matter expert for key business areas.
Developed protocols and trained other business resources, including Customer Service, in the management of customer data.

eCommerce Manager

Confidential, Cambridge, MA

Responsibilities:

Primary customer contact on website development projects from design to launch.
Managed project timelines and budgets.
Drafted project proposals defining scope and cost for clients.
Oversaw communications and training related to upgrades and new services.
Developed and launched a newsletter system for widespread Confidential client contact.
Provided training and developed new documentation for all current website customers relating to the custom platform, tools, and software.
Trained colleagues to use the proprietary database software.