TECHNICAL SKILLS:

Advanced Level in Excel, Power Point and Outlook: Excellent customer service and organizational skills - Type 65 wpm - 1400 KPH - Word - PayCom - Vantage

County software: CAS, ICON, Trails and Confidential

State software: ACO, Survey Tracking, People Soft, HMS, LTRAX

Hospital Software: Kronos, API, EPIC

PROFESSIONAL EXPERIENCE:

Confidential

Executive Assistant

Responsibilities:

• Direct support to the Director of Human Resources.
• Anticipate the needs of the Director of Human Resources/department without direct supervision.
• Proactively solve problems and otherwise contribute to the success of the organization.
• Manage and disseminate calendar for the Director of Human Resources.
• Prepare, submit and reconcile expense reports and check requests.
• Book airfare, hotels and car rentals for executive travel.
• Process invoices (A/P) by entering GL Codes, amounts and post for payment.
• Plan and coordinate meetings, luncheons and events.
• Scan correspondence/mail and route to appropriate personnel, most of which is confident in nature.
• This position requires a wide latitude of discretion.

Confidential

Clerical Support Specialist

Responsibilities:

• Direct administrative support to three (3) Nursing Managers.
• Maintained API (time & attendance) for approx. 250 employees, which entailed coding, editing and verifying PTO, FMLA, ILLNESS and clocking(s).
• Processed payroll twice a month, which included researching and correcting errors, as well as assuring approval(s) were been done in a timely manner.
• Created new employees binder(s), assign locker(s) and mailboxes.
• Updated the Emergency Call Down and Team Assignment lists.
• Reviewed and processed Annual Performance Evaluations, which included entering proper dates, obtaining signatures, and forwarding to the appropriate department for approval.
• Miscellaneous projects included laminating signage for patient doors, filing and keeping Infectious Disease graphs current.
• Performed Environment of Care rounds in patient room(s) monthly, which consisted of checking for repairs (lights, painting, damage to walls, etc.).
• Submitted eMac(s) to IT for employee(s) that were needing access to different applications (EPIC, Volcera, etc.).

Confidential

Quality Administrative Assistant

Responsibilities:

• Direct support to the Director of Quality which included, calendar management, supplies and advising Director of any issues/problems.
• Calendar management for two Directors and ICP.
• Created Power Point Presentations, agenda, set up and minutes for monthly Quality meetings.
• Created various spreadsheets and revised several different forms within the hospital.
• Backup for the Executive Secretary, which included scheduling conference rooms, mail, Fed-Ex, phones, expense/expenditure reports and coordinating travel arrangements.
• Assisted the Director of Quality with complaints/grievances from patients/family members.
• Take minutes and distributed to committee members for three (3) meetings.
• Entered data into the Patient Satisfaction spreadsheet and updated graphs accordingly.
• Entered Braden, Care Tool scores and HCAHP surveys into LTRAX.
• Retrieved and entered data into the Quality and Kaiser scorecards monthly.
• Managed the Incident Tracking database, which included assigning to appropriate personnel and follow-up of reports.

Confidential

Administrative Assistant

Responsibilities:

• Prepared travel arrangements and processed travel authorization forms.
• Prepared and completed expense reports.
• Typed letters, memos and other correspondence referencing trauma designation reviews.
• Customer Service involved contact with Physicians, Trauma Nurse Coordinators, CEO’s and other highly officiated members of facilities.
• Received and entered invoices and checks.
• Lead Worker: Managed the survey process by assuring all surveys were done accurately and deadlines were being met. This included proofreading, editing and correcting surveys before being sent out to facility(s). Overseeing clerical staff and advising supervisor of any issues.
• Researched customer problems/inquiries and coordinate resolution with State Agencies.
• Reviewed and processed initial and renewal license applications for all mentally disabled group homes.
• Strong knowledge base of State Rules/Regulations and Licensure Standards.
• Created and managed spreadsheets to track licensure and certification survey(s).
• Created and conducted Power Point presentations.
• Upheld confidentiality to the highest degree, as there was highly sensitive information.

Confidential

Administrative Specialist

Responsibilities:

• Assisted caseworkers in various aspects of client care, birth certificates and background checks.
• Pulled DMV, CBI/ Confidential and other confidential records related to child dependency and neglect.
• Receptionist duties included providing customer service to clients, answering telephones, and mail distribution.
• Obtained and researched records from Confidential for prior child abuse records.
• Processed and entered data from fingerprint cards obtained.
• Ability to handle and prioritize multiple requests and get them out in a fashionable timeframe.