SUMMARY:

• An honest, responsible, self - disciplined, quick learner with great attention to detail and good organization skills as well as a high level of initiative and the ability to work independently preferring complex projects. Possesses very quick typing and keyboarding speed and enjoys helping fellow workers in an assistant capacity. Able to enhance present processes, compile and analyze data and learn computer programs easily and quickly with little training.
• Obtained extensive experience with Environmental, Health and Safety procedures including Environmental Product Compliance and document control and all aspects of customer service.
• Gained specific knowledge of most Enterprise resource planning (ERP) software procedures, training and computer troubleshooting, shipping/receiving, transportation/traffic, production, inventory control, bookkeeping, customer service, sales, and executive and office administration operations including accounting, work flow planning, format and procedure development, staff training, human resources, insurance, payroll and payroll reporting procedures, legal real estate transactions and office equipment maintenance.

EMPLOYMENT:

Confidential, Coopersburg, PA

Customer Service Representative

Responsibilities:

• Required a positive, detail oriented individual with excellent communication skills and accurate administrative skills to work in a fast paced, high pressure environment with the ability to multitask and handle a high volume of order entry and customer contact.
• Maintained consistent interface with Customers and their representatives, Outside Sales Team including Upper Management, Manufacturing and Operations in the US and Abroad, Finance Department, Procurement and Planning, Quality, Warehouse and Shipping, and Product Management.
• Prepared formal quotations for customers and sales teams including workking with Product Managers to update List pricing.
• Entered, expedited and tracked customer Purchase Orders, making sure orders were processed in a timely manner, so that all materials were ordered. Assisted Customers with any questions in regards to shipping, progress of order and any other questions applicable. Worked with procurement department on out of stock and late PO’s.
• Answered all telephone, email and fax inquiries. Addressed all customer requests and solved problems in a timely and efficient manner.
• Processed Warranty and RMA’s for warranty replacement / Repair Service orders.
• Assisted off-site Supervisor with local facility daily duties including training of 5 new customer service staff.
• Developed working knowledge of the company’s product, with a special emphasis in repairs, rotors and integrated circuit manufacturing tools.
• Updated parts and procedures in multiple ERP systems (MAS and Confidential ) for easy of international off-site customer service staff.

Confidential, Allentown, PA

Responsibilities:

• Verified integrated circuit drawings and specifications to internal database, Microsoft Access and Agile bill of material (BOM) and product structure.
• Worked with suppliers to obtain drawings and substance / chemical analysis of integrated circuit components for environmental compliance.
• Prepared industry standard material declaration and substance content reports including the material and substance weights, hazardous substance chemical analysis, analytical report and material safety data sheet content to demonstrate environmental compliance and classification of integrated circuit packages and their components according to various worldwide standards and regulatory requirements.
• Reviewed new and changing regulatory requirements and obtained analytical data to ensure compliance and updated report formats accordingly.
• Reviewed and responded to customer instructions and environmental specifications in various software and online customer supplier portals, programs and procedures.

Confidential, Allentown, PA

Senior Administrative Assistant

Responsibilities:

• Developed and maintained multiple Confidential Environmental Health & Safety intranet web sites using: HTML, Adobe Dreamweaver, Adobe Photoshop, Adobe Illustrator; Interwoven LiveSite / TeamSite ContentCenter; and Microsoft SharePoint.
• Formatted and reviewed documents using Microsoft Office 2003, 2007, 2010 according to Safety and Environmental Management Systems (SEMS), ISO 9001 (Quality Management) ISO 14001 (Environmental) and OHSAS 18001 (Safety) Standards.
• Created and maintained electronically controlled documents in LogicShare, iMatrix Product Document Management system and Agile.
• Provided financial support including annual budget preparation and reconciliation, expense reporting, vendor maintenance, purchase order creation and maintenance, check request processing and invoice review and tracking using Microsoft Excel, Oracle, SAP Enterprise Resource Planning (ERP) (R/3) and SAP NetWeaver Portal.
• Maintained Confidential Environmental, Health and Safety Organization records such as the safety eyeglass program, chemical inventory and Material Safety Data Sheet (MSDS) maintenance for all US sites, carpool program, fitness center applications, appointments and records of company sponsored vaccination programs, entering of training records into a centralized database, and providing general clerical support using Microsoft Office 2003, 2007 and 2010.

Confidential, Allentown, PA

Assistant to Small Business President

Responsibilities:

• Purchased and manufactured items and raw materials from in foreign factories in container quantities, created and maintained part numbers and inventory (including bar code data), and researched import and export pet food and material requirements.
• Supplied bookkeeping and accounting support using QuickBooks 2003 and 2006, reconciled bank and loan accounts, prepared payroll, quarterly and annual tax returns, prepared accounts for accountant for annual corporate tax returns and monthly internal reporting, maintained customer and vendor records, prepared invoices, packing lists and credit memorandums and maintained inventory assemblies and adjustments.
• Provided customer care such as speaking with customers regarding product questions, pricing and availability; assisted customers with direct and drop shipping methods, customer ordering, shipping, credit and return information; physically prepared orders for shipment; maintained inventory and shipping compliance with customers such as amazon.com, target.com, etc.
• Supported sales by responding to e-mail requests for domestic and international product and retail, wholesale and distribution shipping information; assisted in web-site maintenance, manipulation of graphics for printed and web material; prepared and distributed promotional materials (order forms, brochures, catalogs, postcards, and e-mails); prepared for and attended trade shows; provided information and/or samples to media such as television shows and magazines
• Performed office administration miscellaneous tasks assisting in management of small business; maintaining office and warehouse supplies, paying bills and computer and network maintenance.