Costumer Support Architect Resume

SUMMARY:

I’m looking forward to pursue my career in the field of Software Development/Support/Engineering especially on the JAVA technology, my experience allows me to deal comfortably with international and multicultural environments. I’m really experienced in customer service, Web Hosting (middleware) technical support and I have some management skills. On the other hand, I’m also experienced in the teaching field, I have taught Math and English courses.

TECHNICAL SKILLS:

Within my programming skills we can mention: Java EE (JSP, MVC, Struts2, Hibernate, HTML, JavaScript, CSS), C / C + +, Apache Ant scripting, Bash and Batch scripting, basic knowledge of SQL. Technologies related EDI and B2B (Seeburger, SFTP). Support and troubleshooting in Apache, Tomcat, WebLogic, JBoss and IIS. Methodologies SDLC, Agile, DevOps (Continuous Integration).h.

Talking about office skills we can mention: MS Office (Outlook, Lync/Skype, Word, Excel, etc).

Administrative OS skills: Windows (7, 8, 10, server 2008/2012), Linux (Red Hat, Suse, Ubuntu), UNIX.

PROFESSIONAL EXPERIENCE:

Costumer Support Architect

Confidential

Responsibilities:

Provide L2 support to customers for products like Sonic MQ (JMS Messaging based) and Sonic ESB (Enterprise Service Bus).
Technologies used Java, SQL, XML, SOAP, http, XSD, XPATH.
Writing and improving Knowledge Based articles (Internal and External).
Team distributed (Austria, Canada, Argentina, Honduras, Chile, Russia, UK).

Web Hosting Support Engineer

Confidential

Responsibilities:

Providing support and troubleshooting restoring high availability and mission critical services on a hosting infrastructure environments such as WebLogic, JBOSS, Apache/Tomcat, IIS, for internal and external web sites and applications for Confidential Enterprise and Confidential Inc. Working with Windows, Linux and Unix systems.
Performing critical high visible implementations in ITG and PROD environments.
Providing consultation/training to peers in order to transmit knowledge to help better teamwork in a distributed team
Attending escalations in order to provide real time solutions to problems in critical PROD apps.

Release Engineer

Confidential

Responsibilities:

Build/Install automation configurations using tools as Apache Ant, Confidential Internal App), Confidential (Rational Team Concert, eclipse based).
Management of Several Windows (7,8,10, Server 2012) and Linux (Redhat, SUSE, Ubuntu) VMs as they're used for builds and test (automated and manual).
Distributed Agile teams on North America (México, Canada, USA) with Scrum meetings.
Problem determination, guiding developers in finding solutions (Java debugging).
Eclipse Plugin development using JAVA and Confidential APIs.

Confidential

Software Developer (JAVA)

Responsibilities:

Development of a scalable JAVA Desktop Application, managing external libraries in order to work with Excel files. This application reduced to 5% the time of a whole process.
Performing changes and enhancements (JAVA EE, Struts2, Hibernate, Servlets, JavaScript, JSP, CSS) in aggressive time lines to existing web applications in order to make the Confidential Split a reality.
EDI Analyst - Developer Confidential Contractor (18 months).
Development of configurations EDI (Electronic Data Interchange) Confidential (End to end) that allowed business communication between Confidential and its partners and between internal applications. Analysis, social and advanced communication skills required. Online and face to face meetings with partners from different countries using only English.
Maps changes and enhancements using a kind of JAVA in order to allowed communication between SAP and internal applications or external partners.
Configurations updates with filter logic in LISP in order to have optimum performance when transferring only the required messages between internal applications.
SDLC Methodology used.

Confidential

Software Developer (JAVA)

Responsibilities:

Company dedicated to providing telephone counseling services to Confidential .
Call Center Adviser bilingual/Floor support (English and Spanish).
Take calls from customers in need of car rentals reaching and exceeding sales monthly goals.
Floor support functions and taking escalated calls due to mastering company’s policies.

Confidential

Software Developer (JAVA)

Responsibilities:

Company dedicated to providing telephone counseling services to Confidential .
Call Center Confidential in English.
Clarifying doubts, handle calls to users in a multilevel company.
Math skills required because one of the functions were to teach customers how to understand the (a little complex) compensation plan.

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