Help Desk Support Resume PATERSON, NJ - Hire IT People

PROFESSIONAL PROFILE:

Highly - analytical, IT technical support professional with experience in computer setup, software installation, printer/fax troubleshooting, and identifying and resolving technical issues. Experience in providing higher level of customer service and possesses ability to troubleshoot basic to intermediate level problems with providing immediate resolution. In pursuit of a permanent or contract positon as a help desk support analyst to further develop my IT technical skills within the field.
Outstanding knowledge in MS-office (Word, Excel, Access, PowerPoint and outlook).
Great experience in computer set up, software installation, laptop/ desktop/ fax/ printer troubleshooting, monitoring, identifying and resolving technical issues.
Knowledge Visio 2013.
Good in configuring protocols (SMTP, TCP/IP, FTP, Net Bios and others)
Maintain and prepare inventory of products, and supplies.
Leadership qualities for inspiring and leading a team of professionals as well as ability to work independently.
Enthusiastic about learning new concepts in emerging technologies
Good verbal and writing communication skills in English.

PROFESSIONAL EXPERIENCE:

Confidential, PATERSON, NJ

Help Desk Support

Responsibilities:

Create users and password for student with appropriate roles and levels of security
Installed and configure application software for Faculty and students.
Providing daily technical support for email, network, and telecommunication and also setting up desktop/laptop/printer and fax.
Assisted students to learn Microsoft office (Word, Access, Excel, PowerPoint and outlook)
Solved students PC and desktop application issues.
Helped students to better understand networking includes how internet and routers works/ configuring protocols (SMTP, TCP/IP, FTP, Net Bios and others)/ seven layers of the OSI model, network cabling, cloud computing and remote access.
Resolved faculty and student software and hardware performance problems.

Confidential, PATERSON, NJ

Help Desk Support

Responsibilities:

Provided day to day customer support for over 100 users, resolving hardware, software and network issues pertaining to laptop and desktop computers.
Received and recorded client call into SharePoint Ticketing System.
Manage and resolved user trouble tickets.
Upgraded various Confidential laptops and desktops to the latest patches and antivirus software.
Installed and configured various Confidential printers into users work stations.