IT Analyst Resume Cary, North Carolina - Hire IT People

SUMMARY:

To obtain a position with a company that will benefit from extensive knowledge of popular operating systems and common software applications. A position within a company, which will allow me to use my years of IT experience, customer service, human service and education to gain valuable experience that will assist me in my career endeavors in the IT field.

TECHNOLOGY PROFICIENCIES:

Software: MS Office (Word, Excel, Outlook, Access); instant messaging software; applications

Browsers: Internet Explorer and Chrome

Call - Tracking Tools: Snow Service Now

Hardware: PCs, Laptops, Telephone, Printers, Routers, Modems

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows, UNIX, NetWare Servers, Citrix

Virtual Desktop Environments: Dame ware, SCCM, Web Mail, Daas

IT SUPPORT SKILLS:

Windows XP, 8 System Upgrades
Inventory Tracking
Productivity Software
System Recovery
LAN/WAN
Printer troubleshooting
Driver Installation
Server Setup
Network Connectivity
New User Training
Wireless/VPN

EXPERIENCE:

Confidential, Cary, North Carolina

IT Analyst

Responsibilities:

Resolve technical problem (over a phone/Chat or remote systems support) Dame wear and SCCM
Basic Understanding of Email configuration and support on MS office tools
Able to carry out VPN troubleshooting and Incident Management
Basic Understanding of Network Concepts
Basic Understanding of troubleshooting Mobile Devices. With Mobile Iron
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update work logs
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures

Confidential, Raleigh, North Carolina

Employment Specialist

Responsibilities:

Worked a flexible schedule including nights, weekends and holidays if necessary.
Secure community based employment for individuals with disabilities by finding potential employment sites and assisting with the application and interview process.
Perform intakes, assessments, task analysis and intensive on the job training after job placement
Assist individuals with some technical support to computer
Build business relationships to foster job opportunities as well as strong relationships with Vocational rehabilitation, parents and other community stakeholder’s
Excellent communication, organizational, Microsoft Exchange, computer skills
Accurate and timely submission of documentation required by state, local and agency guidelines.

Confidential, Sanford, North Carolina

Paraprofessional

Responsibilities:

Integrated the consumers into basic family activities and life skills
Supervised clients activities and daily routine in the home, school, and other environments
Scheduled and transported clients to mental health clinic appointments, Physician visits, educational services, personal growth activities, and other appointments necessary to the consumer’s physical and mental stability.
Aided clients in the development of social and age appropriate behaviors by using personal one-on-one activities
Work with adults and children with mental health diagnosis such has bipolar, schizophrenia, schizoaffective, depression, mental retardation, and other mental health concerns.
Making appointments and cancelling appointment.

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It Analyst Resume

Cary North, CarolinA

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